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January 2024 by Allison Sturgis
Waste of time going here. Their website is not accurately updated on available products. I go online last night to order something for pick up for today. I Sign up for the text notifications and at 10am I get a notification saying sorry we missed you and here’s a refund no explanation or anything. I find out from customer service that they’re out of stock of 20lbs bag of Pine litter I was trying to order. I tried calling the store multiple time to talk to someone who actually in the store and no one answers. So I resort to calling the customer service hotline. And the lady helps me out. Just annoying to have to go through all of this. I hate when my time is wasted!!!!!!Was hoping to switch over to petco since it was closer than petsmart but I Will only be sticking with petsmart now because they are reliable with product availability and they actually ANSWER the phone when you call…….I would be less annoyed if the text message i received this morning accurately explained why my order was cancelled instead of saying sorry we missed you. To me I’m thinking I was never even notified it was ready for pick up so what’s going on. So I state again waste of time.
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January 2024 by Letha Rousseau
Whitney took such great care of and spectacularly groomed my 15 yr.old Catahoula. She's wonderful, and he looks fabulous
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December 2023 by AJ Baxter
Oddly e ought they do Amazon returns.
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December 2023 by Susan Farmer
easy to find food, store clean, check-out speedy and check-out employee was DELIGHTFUL!
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October 2023 by Ryan Morman
Took my 2 y/o cat there to help him with a urinary blockage. I left him there so they could perform anesthesia and insert a catherter to drain urine. However, he died from cardiac arrest while prepping. A week later they called me to notify his cremains were ready to be picked up. Vetco said they'd notify the Petco workers I'd be in to pick him up after the hospital closed at 5 and that they'd have his box to give to me. When I arrived, the workers were confused, unhelpful, and made excuses rather than try to provide an answer on his remains. The shift manager kept repeating to call or come down the following day, despite my objections of having to work, the store being out of my way, and the fact they already called me saying he was ready to be picked up. Avoid this store!!!
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October 2023 by Laura Hall
I got my Cookie girl at Petco, thru the KC Pet Project, and they have been great❣️Justine went above, and beyond, helping me get everything I needed the day I got her and several visits after that❣️.
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October 2023 by Prasad Saraph
PetCo's stores are well arranged, smell nice and their membership program works out great if you source all your pet needs from them.
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September 2023 by Zoe Castlebrook (GSD)
I filled out a Petco review last week on my experience at Corbin Park store in Overland Park but a request was sent out today again. I also filled out a survey on Google.The service was poor. When I walked in the cashier standing by the cash register did not acknowledge me despite not being busy. I have been to other Petco stores and always watch the cashiers stocking the store during their downtimes. When I was ready to check out, I went to the cashier to pick up my online order; she directed my to the storage area to retrieve the items instead of retrieving it and setting in on my cart despite me being the sole individual at the cash register line. I then asked if they did curbside pickup since she obviously was not interested in helping me load the 30lb bag of dog food, and the answer was no.Least to say, I will not be back to this Petco location. My suggestion is, don't work retail is you do not want to assist your customers. By the way, cookie cutter responses to google review do not cut it. Make an attempt to reach out to the customer.
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September 2023 by A Daniel
Despite it being a new store. The service was very disappointing. The sales attendant was not interested in assisting the customer despite not having anyone else in line. It was an online purchase and I wan asked to get the 30lbs bag of dog food myself. And was told they don’t do curbside pickup despite it being and option. I would not go back to the Corbin Park, Overland Park, KS store again.
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August 2023 by Dopey Dwarfy
Went to look at the animals in spare time. The ferrets cage was stinking to high heaven, a water bottle of theirs on the floor and the two were sleeping in what was supposed to be a litter box. I talked to one of the workers who said that the ferrets knock their water bottles off all the time and that the thing the water was in was heavy. She still left in on the floor of their cage. I told her they were sleeping in their litter box, and she said she knew. Folks. ferrets potty in the corners--you cant leave the litter box in the middle or the side--it has to be secured in a corner. I told her the cage stunk to high heaven and she told me ferrets stink. Ok, a bit of musk, but not noticeable when the cage is clean. but I have raised ferrets for the last two decades and never smelled anything as bad as that. She told me they had cleaned the cage the day before--nope they didn't--I'm sure, maybe replaced a bit of bedding but that's it. then she told me that they get rules from corporate. Oh, so corporate approves? how are they going to sell ferrets if even seasoned ferret owners can barely stand the stench coming from that cage. These folk need to be educated on how to care for the animals they sell.
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July 2023 by Felicia W.
I'm so glad this store front opened. It's so much nicer than the old location. Of course they are still working on getting everything fully operational, but I am so happy to be able to get all my pet supplies so close to home (including Vet prescribed food). They also provide a temporary habitat for kittens ready for adoption, which is a wonderful service.
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July 2023 by Lisa cleveland
Rachel did a great job on our dog Dusty!! Summer haircut bath & nails trimmed. She is an asset to your business.
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June 2023 by Jason Reskin
Staff is super friendly and knowledgeable, pets are well taken care of, clean plenty of food... Lots of variety of fish, plants, reptiles ... This isn't our closest pet store but by far our favorite
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June 2023 by Richard Hayes
Just tried to switch out rabbit food for Guinea pig food cause the online order was put together wrong. The excuse I was given was it would through off inventory. So this location is more concerned about inventory than pets … shame on this store.
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June 2023 by 베르무트
NOT GOOD AT ALL I JUST RECIVE THE PHONE CALL FROM PETCO AND SHE IS REALLY too strict TO ME I HAD APOINTMENT TO WEDNESDAY AND SHE SAID SHE IS SICK AND THERE IS NO PEOPLE TO WORK BESIDE OF HER SHE LIE WHEN I FIRST CAME THERE I SAW 2 LADAIES SHE LIE SO I WAS AKSED HER ABOUT NEXT WEDNSDAY AND SHE SAID TEHRE IS NO WEDNESDAY SHE IS SO too strict