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June 2024 by Nae H
I do not EVER want a reason to come to this location again for the rest of my life.
The gentleman who helped me was helpful. He honestly should be in that store by himself or train everybody else how to act civil and professional towards patrons.
I've never been so uncomfortable in all possible ways at a store from someone who wasn't even the person directly working with me.
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May 2024 by Bryan K
Empty shelves, unhelpful staff.
Guy behind the counter had never heard of half the things I needed for a brake job. Couldn't even find a can of brake clean in the store and the guy had never heard of anti-seize.
Tried to return something and he asked if I wanted to buy it again for $20 less if I paid cash.
This store is a joke, go literally anywhere else.
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April 2024 by David Goode
Nice guys but despite telling them what I needed they gave me the wrong part.
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March 2024 by Aus10
Sunday at 3:50 pm and doors are locked.
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March 2024 by Cheyenne Jeffers
Staff is great!
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January 2024 by travis bolton
Wish you hired smarter people.
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January 2024 by MaryAnn T.
I had taken my daughter to Kansas University for an appt and my Tahoe overheated I called O'Reilly Auto Parts on Wordall Rd in KC I explained to a young man named Courtney that I am a very short woman and I didn't think I would be tall enough to put antifreeze in by myself and he told me to cone on in and he would do it for me ... he knew who I was the minute I got there (probably cuz I am short ha ha) he was super nice, friendly and helpful. We had to wait a bit for it to cool down but he came back out and put it in. He had the greatest personality, and I appreciate that from a customer service standpoint... Thanks, Courtney. just wanted you to know it matters that you cared enough to go that extra mile.. Mary Ann
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January 2024 by Paul Giffin
It was -20 wind chill today and I needed a new battery. Gavin advised me as to which battery to purchase and then cheerfully installed it. Other store said they’d do it on a “normal day.” I have ALWAYS received great service here!
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January 2024 by Elegant Heart
Very helpful
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January 2024 by mario arredondo
The staff greet you as you enter the building. Then, they are helpful in taking care of your vehicle's problems. I have always enjoyed doing business with O'Reilly.
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December 2023 by Mark Russell
Get more parts
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December 2023 by Matt O'Connor
Always helpful and reasonable prices
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November 2023 by Thomas Eitel
Poor customer service, I get sent to the Lenexa store, to go get the parts they don't have (20min drive not a huge deal) get there wait for 45 min to an hour for the parts to not even be there. Out on delivery to the Wornall store. I will say the manager I spoke with in the beginning at the Wornall location was a nice guy, however the cashier I made the initial transaction with could learn to smile, and not talk down to the customer, and question me like I'm stupid when I give him an exact part number..anywho 4 hours wasted.. now finally going to go get my parts. I was supposed to be notified when they arrived but again lack of communication. Remember Communication is Key.
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November 2023 by Gary Downs
They answered my phone call right away and then when I arrived they gladly came out and checked my alternator. The young man new the price of the battery I needed then they installed it within 30 minutes. What a blessing
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October 2023 by Misha V
Kevein is the MVP of this spot for sure. Came out to see what we needed and went in to the store while we double checked to see what the part we needed looked like, when we came in he had it ready for us at the counter. Never had anyone from an O'Reilly shop be as on top of it as he was today. Thanks and we will be returning.
