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November 2024 by Dwayne Jackson
If i could give 0 stars i would, these people are very unorganized, they sold me a broke washer. Said they would fix it, every time I call I get the runaround no one ever wants to solve this problem. I would never ever do business with these people!!! Better off getting your appliances of fb market.
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November 2024 by Bill Cam
We have got various appliances from them over the years. About 6 months ago we purchased a washer and dryer . About 2 weeks into this. , the washer broke so we called them to have it fixed..
They sent a repair guy out an they found the problem, said they would return in a few days with the part . ( they never showed back up) . We called the store back several times an still are waiting for the repair to happen.
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October 2024 by Valerie Santos
I purchased a refrigerator from Glens in April 3rd it was one of the new ones they had, they gave me a 90 warranty and within a couple days I called them and told them it freezes inside my refrigerator they said to turn the setting up instead of having it on the recommended setting which I did that did not work I called them a couple of times and gave up. For the last month my refrigerator has been having issues will the fan freezing. They came out and unfroze the fan and said that was the problem which was not. It started making a loud noise and I called them again and the guy did not show up then he came a couple days later and the noise was gone. It started again and he was supposed to come Tuesday which never happened now he does not respond to my calls or messages!!! I called them and this morning and was told they told their workers to take the week off. I will never buy anything from them again…
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October 2024 by Melissa
Update: October, 22 2024
Still no call from them to come and fix ! I've called again multiple times, only to get a Hispanic person whom speaks no English and says "Call back" and hangs up ! Stay far away from this place !!!
I've been waiting since Sept 6th and today is Sept 17th to have there crappy washing machine fixed . The bearing is sooo loud when it runs and I only purchased Aug 18th and it squealed on day 1 after they already came and fixed the fill valve that was dripping after they delivered after purchase . This place is a joke and sells junk they don't refurbish and just resale after taking your used broken appliances . Better hope you can sit at home for days waiting for them to call you and come to your house when ever they are ready cause otherwise your shit out and the circus starts over . There is no delivery times or days. It is just 1to 4 days after you call for repair. Oh keep your recept with the # on top (warranty ticket ) they have no idea who you are otherwise . No records kept as to who bought what piece of junk . I found this out as I called from WORK and didn't have the "ticket # " on me and had to call back and repeat the headache all over .
I should have bit the bullet and just bought a new one or done my research better. So, let me help by saying don't buy from this place!!!
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October 2024 by Michael Hinton
Good people ??, great prices quality appliances
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August 2024 by Rylie Anderson
this place is a scam do not buy anything from here
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August 2024 by Fever Strong
It would be 0 if they let me
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August 2024 by Debbie Strawder
Don't stand behind their warranties.
Run away
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August 2024 by Vanessa
The worst place ever, Do not come here save your money and go else where. They lie about a warranty I been calling for months to get my dryer fixed and now they are saying I’m out of warranty. Horrible place
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June 2024 by Natalie Jordan
We bought a used LG washer and dryer set back in February for $500 cash and it has worked great, zero complaints! We paid $75 for delivery and installation, they came a few hours later than what they had told us and forgot to install a dryer vent but it wasn’t a big deal to us. I recommend this place to anyone in need of purchasing appliances! Just make sure you don’t cheap out and go ahead and buy some thing newer and in better condition.
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May 2024 by Logan Landes
THE KANSAS CONSUMER PROTECTION ACT PROHIBITS MISLEADING, DECEPTIVE, AND UNCONSCIONABLE TRADE PRACTICES. A SUMMARY OF THE LAW'S PROVISIONS EXPLAINS PRACTICES WHICH ARE ILLEGAL.
also a violation of ftc regulations. The FTC has issued a Notice that it has determined that certain acts or practices involving the sale of merchandise which is damaged or defective or different from that ordered are unfair or deceptive and violate the FTC Act.
Glenn, I know you said the KCPA doesn't apply here (it does) but even if it didn't you still have to follow federal law.
This guy is a loser and a crook wont refund after selling a defective washer. I told him I would accept a replacement washer after he said there are no refunds. (not gonna lie and say I was nice about it either) I asked him what assurances he would give me if this one doesn't work either. over the phone he tells me that then he will give me a refund if the second one doesn't work. I asked him to put it in writing on the new ticket and he refused he then said, "IM Glenn I don't F people like that" (IDK Glenn kinda what it seems like you do) Its okay though because I recorded our phone call, and the wife recorded him saying it in the shop so that won't be an issue, Glenn.
Anyways this is a trash business that won't be around much longer . Glenn is an old timer that doesn't understand how to do good business anymore and thinks he's tough. If you guys really need an appliance place, go literally anywhere else Bernis appliances is much better as you can tell from there reviews.
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April 2024 by Purple Bell
I purchased washer dryer set. Maytag a big washer dyer set. When the washer got home it would shake so bad that it placed a hole in my wall, also it filled up one day and wouldn't go down. I called them they gave me a loaner one that had feet at the bottom so it won't shake....said the hole is my issue they don't believe it did that when it's in the exact same spot from the shacking......SHADY SHADY SHADY
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April 2024 by Frank Bibbs
Called to find store since it's not on Central anymore and was given wrong address but right street
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February 2024 by Ashley Gomez
Workers are rude! They were scheduled to come to out house between 9am-10am and didn’t arrive until 1:30pm! When I called the guy to see what his ETA was he was very rude and said that he was already on his way! He came just took a look and said he would be back the next day never gave me a time! When I called him the next day it was 10:11am and he said he would call me back in 30-45 mins never heard back he ended up showing up to my house at 1:30pm again. Very unprofessional they were cussing left and right! Never again well we be buying from this place nor recommend it. They sold us a part that didn’t work and didn’t want to refund me the full amount because a restock fee but, yet again the part didn’t work!
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February 2024 by Elizabeth
Tried for two weeks to have the service guy come out and check my washer. He never showed. Said he would call back never did. I gave up trying to contact him. Had to go with another service company
