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March 2024 by Travis M
Sells expired Dairy, Coffee products. Almost 4 months old.
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January 2024 by Mary Murphy
What kind of pharmacy closes at 6pm. Don’t order your prescriptions here unless you want to get them 3 days later. I always give them another shot bc they are closest proximity to my house and they fail me EVERY TIME. Never able to pick up same day, which is important for those of us who actually want to start feeling better. Oh and they’re also closed Saturdays so I will have to wait until Monday to get my prescription. If they even bother to have any sense of urgency. Lousiest pharmacy in the city with pharmacy staff who are always rude and short with you. This is the last time I order my meds here or even try giving this place another chance. This location needs to get it together.
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December 2023 by armand dyer
Satisfied Customer
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October 2023 by Alexander Polaski
Made an appointment online with the pharmacy earlier in the week. Showed up for it and they said the pharmacy was closed all day.
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August 2023 by karlyn rohla
Pharmacy will not answer phone I waited for 2hours on phone.
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April 2023 by Asia G.
terrible effing customer service. they may as well not have phones because they NEVER answer them! the automated voice machine is sooo annoying and a waste of time, then when you finally get transferred to a pharmacist, you're on hold for damn near 30+ minutes every single time! y'all SUCK! and why did it take over a WEEK to refill my prescription with NO updates either?!no excuse.
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April 2023 by Stacey S.
Expect to wait 15+ mins to get on the phone with a pharmacist. Also expect them to close the drive thru pharmacy 30 mins before close, and lunch to last 45 mins past company policy.
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April 2023 by Colleen McCullough
This is my local pharmacy where I fill my prescriptions, and buy a lot of overpriced hygiene and household items. The pharmacy does not answer their phone. I’ve spent hours on hold waiting with no answer. I’m not blaming the pharmacy, because the company needs to hire more people so they CAN answer the phone. Everyone who works there is professional and friendly.
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August 2022 by Allen H.
I haven't left a Yelp review in a very long time, but today I felt a bit shocked and offended by my experience with this CVS. I have been using CVS to fill my prescription for a controlled substance for about four years now (I thought it had been longer when I spoke to the pharmacist but oh well) and I have been taking the same kind of medicine since I was 10. I am now 29. I have been taking the exact same medicine for over six years now. I have been to the pharmacy hundreds of times in my life.I have never tried to "fill early" like the pharmacist at this location suggested. I fill every 28 days. I fill as early as allowed at any pharmacy.1) I can keep my pharmacy visits, which can be unpredictable, to a certain day or portion of the week, instead of rotating full 2 days around the week.2) I don't want to be completely up the creek in case of an emergency. So yes, I stockpile my meds, and in a year's time, I gain about three weeks of back supply. I expect to be alive for another 40 years, btw. This pharmacist told me I was too early to fill. I corrected her and told her that it had been 28 days since my last fill. She cited the date of my last fill, the 28th, apparently not remembering that there are 31 in days in a month, and today was the 25th. Easy mistake. That doesn't sound like 28 days at first glance. So she throws CVS policy at me, and I know CVS' policy, so I reiterate that according to CVS' policy, I can fill my prescription that day.Rather than just getting past her mistake, she doubled down on refusing to fill and said "well you've been filling 2 days early for a long time so you should have a stockpile." That is correct. I do have a stockpile. Now, I can understand being busy. I have an impossible workload myself and stuff that is due *same day* is more important and sometimes a customer calls ahead of their ship date to check on their order. I often don't have time for anything outside of what has to go out the door that same day.But I don't appreciate being talked to like a junkie, which is what this pharmacist did. Based on the location of this pharmacy, I don't doubt that she's had to deal with people who abuse pills and run out early and then complain to the pharmacist that they can't fill a week early or something. I didn't and have never done that. Not even a hint of it.They said they would fill it tomorrow, so I'll have to go back up to that location despite only having a prescription sent there because I would be near that area today. I gave them three stars because they at least seem competent and nice after I tried to diffuse the situation. I don't expect to be given the wrong kind dosage like the last time I filled at CVS before switching to Costco. I'm sure their job is hard and they have a lot of responsibility. But I walked out of there feeling judged and like I had done something wrong or worn the wrong clothes or something that caused such a harsh reaction from the pharmacist. I really don't know. It was still miles better than the last time I filled at a CVS.Idk what it is about CVS but they sure are on a kick of discretion about who to fill "early" (which is really just filling according to their own policy) or who not to.
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June 2022 by Sydney H.
This is by far the worst pharmacy I have ever used. The customer service is far below average and if I could rate their helpfulness below a one star I would. I would rather drive farther to use a different pharmacy
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April 2021 by Andrea M.
My first visit there today for my covid vaccine. I was impressed, calm organized atmosphere, very nicely prepared, not big queue, it was going quickly. Checking your name, giving you card, measuring temperature, checking up given data, explaining what they will do, with extra massage of arm before vaccination. They have several chair to comfort clients while waiting 10-15 min after vaccination. This store was clean, shelfs stocked and supplied. People were not bumping to each other. I just had been with husband in other cvs store and it was absolutely opposite ( big queues, in hurry, people bumping to each other everywhere, empty shelfs) i am not judging i know everyone is doing what they can, but with this expectation i was so surprised and relaxed here. And big bonus no sore arm after vaccination :)
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March 2021 by Braden Lewis
There are hundreds of pharmacies in the KC metro, just go to one of those. I'm sure these employees are lovely people, but displacing blame and responsibility for lost scripts is immature and amateur. You have options, use them. They eventually managed to fill my script, hence the second star. You do not have to be a Costco member to use their pharmacy, they are cheaper and professional.
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July 2020 by Linda Miller
No electric carts for handicap and a very dirty restroom with no toilet tissue
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December 2019 by Brock V.
Not happy with their pharmacy what-so-ever. Both experiences at this location have been frustrating. Their staff was rude and had no sense of urgency or sympathy for their lack of disorganization. I received the text alert that my prescription was ready and when I arrived they said my medication was on back order and not available to pick up. I was never able to pick up that prescription. 3 weeks later I have my doctor refill the prescription I was never able to get, and I get there and they told me it wasn't ready. They said I had to wait 30 minutes although I got the text saying it was filled. The younger gal at the pharmacy didn't even make eye contact. Embarrassing, I'll be using the downtown location even though it is out of my way.
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October 2018 by Travis L.
As an avid customer of CVS, I was shocked as to how I was recently treated by Roger in their pharmacy department. I was trying to refill a prescription and he was very abrasive. Not only was he rude but he did not understand my prescriptions. He was confused on the medications I take and when I questioned him, he became very aggressive. I hope for CVS' sake that he is not a Pharmacist. I would avoid this location at all costs.
