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“After being a member for a few years, I officially had my first trip into a physical branch to process a name change on my account. Admittedly, I’m not super familiar with the modern branch experience- but, was pleasantly surprised by the kindness of the folks working in the branch. Nearly everyone greeted me as I walked in, helped direct me to their lobby where I could wait for the next available representative, and Tina was very kind throughout my entire transaction.There was a brief miscommunication to me prior to visiting the branch, as a member of the Contact Center advised that solely my new Driver’s License would suffice to update my name- however, when I spoke with Tina she let me know that she would need a legal name change document to assist me. I luckily had images of this ready! The Contact Center representative wasn’t able to help me remotely, because during the online account opening process I hadn’t been prompted to set up security questions to be verified remotely. Otherwise, I never would’ve had the visit into the branch in the first place!Overall, a really pleasant experience and I was glad to see the credit union motto of people helping people in full swing all around!”
“I have been with this credit union since the 90's. They have always been kind and helpful. They caught a thief trying to get some of my money and denied these 2 transactions. I am so thankful for their employees staying alert to weird things. THANK YOU MIDWEST REGIONAL CREDIT UNION. :)”
8:30AM - 4:30PM
540 Minnesota Ave, Kansas City
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“No hesitation to action when there's any form of disposition with the customer's acct. Nor is there any energy of interrogation when asked to verify the acct.”