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March 2024 by zeusblacknyc
Very unprofessional. Very ghetto they had no patience. As much money as I spend there, you would think they would appreciate me.
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February 2024 by Jeannie “Jazzie” Martinez
Great prices… amazing customer service!!
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October 2023 by Thomas Davis
Aliyah was awesome she knew bout all the shoes and even gave me some pointers on keep them fresh as the youngins say it
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August 2023 by Jimmy Larkin
BEWARE…city gear has a NO refund policy! Even if you have not worn the item and you try to return within 14 days they will not give you your money back. Store credit only, they said. It is very deceptive too as the receipt directs you to a policy online which they told me in store is only applicable for Hibbett stores and not city gear, even though the website is directly speaking about city gear! Super shady! Will never shop at city gear again!
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July 2023 by Storm Fritz
I would suggest never coming to the store… One of the employees threaten to fight me, his tone with me is absolutely uncalled for, I came up to the store 15 minutes after they’re supposed to open, he asked me what did I want when I just wanted to look at some shoes. Then I order shoes, they’re telling me that the shoes are ordered are there, I come in and then they tell me no they’re not here. The customer service is absolutely whack. No wonder why people hit these stores, rob them and throw bricks. It’s an absolute joke.
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May 2023 by D Washington
The products are great. The people are not. They lack basic understanding of your marketing emails and coupons. The music is too loud in the stores. Creates a yelling match to talk over the music! Employees deserve to be trained.
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March 2023 by Michelle Carroll
They didn't have any bags so I had to walk out of the stores with my purchase in my hands.
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February 2023 by Deandre Anthony
I will Never buy anything from this place again. I hope everyone of these places shut down. The whole experience was a-10000
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January 2023 by D Anthony Coleman
Took my Son shopping here, and while the styles were too hot for an old man like myself, my Son loved everything they had. Great selection of hats for a niche store, wide variety of teams and different clothing types from jeans and shorts to sweat suits. Friendly staff. Seemed eager to help people there. Witnessed a distressed customer handled with care.Young lady managing the store stayed on top of everything and she was able to help locate shoes at another store and have them shipped to me. I would recommend shopping there or at least checking them out, it’s a diamond in the rough.
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December 2022 by molly johnson
Worst customer service experience. Won a raffle to pick up the Jordan 1 Retro High Og Lost and Found on Saturday November 19th. The store never opened! Waited outside the store for 3 hours, numerous phone calls and the store never opened! Shady! They back door sold all of the Jordan releases and never opened the store! Called customer service - on hold for almost 2 hours. Was told that a district store manager would call me with a resolution - no one has called. Followed up and called back into customer service. District Store Manager - lied and said that they did call but because I didn't call back they sold the replacement pair of shoes! This company is a JOKE!
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December 2022 by Zach
The store manager is shady here. You will a raffle and they will sell your pair to a reseller and don’t open the store.
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December 2022 by Juan Smith
Terrible place. Don’t enter a raffle from this store they will back door you pair and leave you out to dry! Won’t be doing business with city gear any more!!
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December 2022 by Avante Ramon
Don’t do a shoe raffle at this jawn! Won a pair of the lost and found Jordan 1 and the store didn’t even open.??
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December 2022 by jacki garcia
Never again buying from here.I won a raffle and I didn’t get my shoes.
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December 2022 by abdurahman abu
one a raffle from here but wasn’t able to get it because they backdoored all the pairs.
