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April 2024 by Kris W.
I generally know what I want before going inside. I found furniture area crazy busy, but Victor was patient and helpful. It is better to go off hours. I do wish they would offer some incentive or discount on delivery. $110 for what takes two guys five minutes to move in seems a bit high.
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March 2024 by Katie C.
The sales staff is amazing! We went to the legends location to buy a few things, 2 sales people stand out as superior: Mason in video games and Chris from furniture! Product knowledge was spot on, both were extremely professional and eager to help without being pushy. My service dog came with us, and it was fun to sit in the Flexsteel recliners and be able to hold the dog as he wants to be close, even when he is not working. Such a great time shopping yesterday!
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March 2024 by jeffrey g.
They are happy to sell you a furniture warranty from guardsman that they don't use anymore because they are so bad. however guardsman won't help and either will you based on the information from our salesperson we are covered. Stand behind your products and own the situation. We Will Never Shop There Again!
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March 2024 by Denise E.
Here it is an entire month later and I'm still having problems. The item arrived with broken magnets, the delivery guys damaged my wall. NFM offered to take $100 off for me to keep the damaged piece because all three of the pieces they brought out to exchange were also defective. I opted to return it and NOW I have waited two different days to be denied by the drivers because they don't have room on their trucks.
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February 2024 by Scott G.
The store is pretty overwhelming due to the massive size and selection of different products You could definitely spend an entire day here looking around. We were in the market for some new furniture and first looked in the clearance section. We found an ottoman we looked for a great price. Truman in the clearance section helped us purchase the ottoman and was very helpful. We then found a couch and glider we liked and Rebecca Clark helped us make that purchase. She was very knowledgeable and made sure we got the lowest price with a promotion they were running. I highly recommend using Rebecca or Truman if you go here looking for fur
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February 2024 by Rachel H.
EDIT: I emailed my pictures and more information. Austin from NFM responded promptly and refunded what I paid for the couch within 24 hours which was nice. NFM won't accept responsibility and that's fine. I don't expect them too as I don't think NFM infested the couch. I just wanted to bring the issue up regarding if they treat used furniture so other customers considering this are aware. The response was that "pieces are inspected for issues and fixed as needed". Unfortunately, this couch has so many places bed bugs could hide they most likely weren't caught in inspection. However, I appreciate NFM stepping up to even over a refund. While this has still been stressful and will be until treatments are over, this does feel like an acceptable response from them. I'm frustrated to say the least. I bought a used couch from NFM 12/30/23 and about 2-3 weeks ago bed bug bites started showing up. Pest control promptly came yesterday to inspect and confirmed my couch had bed bugs. There were no other obvious places with bed bugs in my apt. I asked how this could happen and was told by the bed bug expert that the adults can lie dormant for 2-6 months so it's entirely possible if it wasn't treated before I got it I brought it home with bugs in it from wherever it may have been before. I expect this from a roadside couch, not NFM. The response I got back is maddening. It was essentially "you could've brought them in another way. If it was from us others would have them too. Have a nice day." and that's what I asked pest control too. No one else in my apartment has them so we can rule out electrical wires or plumbing. I haven't traveled with luggage at all since I got the couch so we can rule out luggage. Nothing else in my life has changed; except THE COUCH. NFM just wrote me off and blamed me. I have now paid more for the treatment of this problem than a brand new couch would've been. I got to deal with massive amounts of bug bites. Not to mention all the laundry to be cautious I don't carry them from the couch. I also had to take off work to leave my apt for the day with my cats and will have to do this at least one more time. Not fun for me and terrified my cats, which is upsetting. I'm mad, frustrated, and just overall disappointed that NFM can quite frankly not give a damn. I had such great service in store but apparently when you talk through a screen or phone the consumer doesn't matter. We're gonna get the problem fixed but to no help of NFM. Unless they step up with a better response or solution for preventing this with used furniture, I will have a very hard time recommending others look at furniture here.
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February 2024 by Ally M.
Had bedbug infestation in a couch that was bought directly from their site, and had no reasonable response to correct it. They only stated that bed bugs can come from anywhere. Ignored that fact that the pest control specialist thinks that they lied dormant for about 6mo. Instead of taking responsibility for their lack of cleaning processes in store, they choose to shame the consumer instead. Look into this before purchasing from this store, it is a common issue. Check on google and BBB for other encounters of this happening! Update: they have yet to provide the purchaser with evidence that they treat the furniture with any deterrents for these types of critters. No logs of treatments, only stating that they "walk the rooms" to check for bedbugs. As we know, bed bugs are small and often lie in crevices of furniture so "walking" isn't really solving the issue.
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February 2024 by Daniel B.
Absolutely don't use for flooring installation, I received a whole house carpet job mid December, during the install the team wrote 1800 suck men on my entreeway stairs. After they completed the job I noticed they went thru my wife's lingerie box and left ot a total mess, and then in January I started getting fraudulent charges on my credit cards, that's when I found my wife's purses were also ransacked and had stolen multiple credit cards, multiple gift cards, and even a library card, after denying 4 fraud charges from them on my credit cards, and canceling all cards and reissuing cards with different numbers I went back and fourth with NFM and their customer service, their flooring services, and loss prevention, they requested that I get a police report, so I did, then after over a month of multiple phone calls and emails with pictures. Police report, etc they offered a lousy 100 off of a almost 6,000 dollar install...... after filing a complaint with the BBB they are stick on the 100 dollar discount and will not stand behind their install team, only by saying "we do background checks" NFM doesn't stand behind their install teams and use 3rd party installers, this company is a joke and doesn't stand up for what is right......
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February 2024 by Shawna S.
This is my go-to place for all of my furniture. We purchased our living room set in 2020, and it is still in amazing condition. The service we received was amazing. They were attentive to our wants and needs, and they met our requirements. We have since purchased 2 very nice recliners, beds, and appliances. The quality of our purchase has been amazing and affordable. I love e this place.
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January 2024 by Theresa B.
Went to NFM to look at different flooring options for my home. There were five people that appeared to be working in that area. One lady was helping other people, three were standing around talking to each other, the last was looking at stuff on the computer. I looked at carpet and flooring for a while the only person that said hi was the lady who was working with an elderly couple. I looked for some samples so I could at least make some comparison's at home none appeared to be available. I saw other people looking at items that were also being ignored by the staff. I have between 1100-1200 sq ft of area that needs covered which is going to cost thousands of dollars. I will be going somewhere they want to help don't waste your time at NFM.
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January 2024 by Deana C.
Now that I am no longer an elite I am giving my unbiased opinion about all businesses I have shopped from!!! So I bought an overpriced pile of saggy cushions exactly one year ago and no matter what "sofa board" I buy to fix it they continue to sag. People but furniture to sit on and relax not from this place, you throw away your hard earned cash, pay a ridiculous delivery fee, only to consider replacing it a year later... WHY???
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January 2024 by Brenden M.
Recently purchased a couch and chair from NFM. NOT a cheap ordeal. It was supposed to be delivered Tuesday, but we had quite a bit of snow. As far as we knew, there was no delay on anything, so we sat at home waiting for a call. I had to call NFM to ask if they were still coming. I was then informed that my delivery was rescheduled for Wednesday. It should not go without being said that delivery was $100+. No email, no call, not a single heads up. NFM wasted my day.
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December 2023 by Jocilyn W.
I'm beyond irritated at this point. I have been back and forth with square trade, the company who deals with the warranties YOU sell! I filed a claim in April of 2023 it's almost been a year and I never got my part. I can't file another claim until this piece comes in. I paid for this. This is ridiculous. I either want my money back, or this furniture fixed. I need to talk to a manager ASAP.
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December 2023 by David C.
Do not purchase the warranty on furniture of any type. The salesman either lied or does not understand the product. I had a damage that was suppose to be covered and according to warranty it is not covered . Plus it took over three months for the Allstate company to come out. NFM of course does not stand behind their product nor do they offer any assistance of me wasting 300.00 for this scam. This is only a scam and do not purchase the so called warranty
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November 2023 by Drew F.
My significant other and I visited NFM 2-3 times to complete our order. We quoted out laminate and carpet install. The laminate is for 800 sq ft, which is the focal point of my complaint. We had the entire job quoted and was told that we would have to lay OSB on the subfloor to bring it to the right level. My house was built in 2006 with very good materials. We spoke with the salesman that said they typically don't have any problems with anything at install. Move forward to the day of install. They rip my carpet up and reveal one seam that has a slight change in level. Their installer immediately says we have to pay 2500$ cash to level the entire area. I find this troubling for so many reasons. First, the installer so quickly jumped to a cash only fix. This is something that randomly came out and isn't being added to my financing? I call the store. The sales floor manager and install manager confirm that the installers can simply add anything to their quotes. I'm sorry I got all these quotes from NFM for their contractors to determine anything they wanted? Who simply has 2500 cash to hand to someone? I feel like NFM needs better control of their contractors. It felt like I got my house destroyed and was basically held hostage to 2500$ or we leave now. This is unbecoming of NFM as a company. These installers were incredibly unprofessional telling me that my floor was basically junk. I had the floor reviewed by other contractors and they said those edges were tilted. 1 hour of sanding later and the "horrible" floor is easily doable. NFM wrecked this entire experience and wrecked my Thanksgiving. I cannot have my Thanksgiving at my house now that it's a complete disaster. Thank you for holding me hostage and destroying my house.
