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February 2024 by G H
I visited this location this evening (2/25), and it was a joke. I asked for a Strawberry Shake, and the young lady said "Our blender broken", okay, I thought oh! yay! the perpetual McDonald's excuse. (there were also two blenderS, as opposed to one blender) Then I said, aloud to myself looking at the Menu "are they broken or do we just not want to clean one of the three containers sitting in the sink?" I think the employee caught my drift, I remained as nice as possible. I then asked for two other items, that did not require any additional labor by the young lady. When it was time to check out, she did not charge me, and said due to the blender (again still one) being broken. This was nice, but I still do not believe the blenders were broken; just a brokenly lazy employee.
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February 2024 by Stephan Booth
The kids that work at knight a very disrespectful, and everytime me and my family visit this location its always a problem. Racist they maybe, and the manager is never around to talk to in person or by telephone. This is ridiculous. We spend our hard earned dollars to keep them employed and the store lights on. We will not continue to tolerate this behavior. I will be making sure they respect customer's. I don't care who I have to contact.Kid-friendliness: They are setting bad examples for kids being a business conducting bad business
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January 2024 by Shatiquah W
Worst experience I've ever had here. Looking at other reviews apparently the blonde with glasses is the owner. I walk in, no other customers. She doesn't greet, or ask how she can help? I said hi, she just stared. Sad, smh.
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November 2023 by Denise Becerra
My aunt took my father & I for ice cream. The blonde wearing glasses was only employee there, said she owned the shop. The worst customer service I have ever seen. Didn’t greet you, never smiled, tried to converse with her about the ice cream and she ignored me, never smiled nor look at us. The prices were high!!!! She never said thank you, drop dead or anything. I am surprised she has any business. I did see a lady come in ask a question on price and walked out. Definitely will never return there & will make certain to share not to go there. I have managed retail for many years, I never tolerated employees who didn’t give excellent customer service. Our Baskin Robins in Topeka is excellent customer service every time!!!!
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November 2023 by Chris Neeck
10.19 the girls working were just the worst. we were paying customers and my little girl had to pee and they made her walk all around after 9 pm to find a bathroom. They have a restroom with a restroom sign and a fully function bathroom that I went in in the back and laughed at us when we asked how they could make a little girl do that. horrible service by bitter terrible people who like to see lille girls suffer. never again, so many better places. these horrible girls should be fired
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August 2023 by J C
The tall young guy who worked on Aug 11th around 04:40pm was horrible at his job with such bad attitude.I wish the older lady helped us.That guy was spilling milk shakes all over while pouring it in a cup, forgetting what was requested. Smallest scoops I ever got at Baskin Robbins for my ice cream as well.Please don’t ruin people’s good time.Get another job if you don’t want to be there.
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February 2023 by Andrew Avilan
Came in late last night about 30 minutes prior to close. Staff was super friendly and were quick to serve us.I got an Oreo/chocolate chip milkshake, and she got a 2 scoop oreo and peanut butter chocolate.Seems like a very organized store!
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January 2023 by Lloyd Anthony
You know this place is a gem when you pass over 2 other locations just to get here. The staff is friendly, courteous and always goes above and beyond to make you feel special. The popcorn and ice cream are always fresh and best of all - THE PRICE IS ALWAYS NICE.Shout/Out To: Morgan, Charlotte, Allie The cake maker and Jackie.Tell them Lloyd sent you for some extra tlc.
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December 2022 by Badr Jundi
Garbage brand, product, and service. Most likely to regret it, save the calories, money, and trouble, and just skip BR all together
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December 2022 by Michael Keener
What the page doesn't tell you is that this place also sells Topsy's popcorn.
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September 2022 by marwa kassem
I know if they have seats inside they are required to have a restroom ..we went as a family with 2 kids they had to use the restroom they claimed it's out of order .we had to go to Jimmy Jones and wash the kids hands first then we came back to order the ice cream.We order 4 ..one of the flavors we really didn't like so I informed the lady upfront that we didn't eat the Peach flavor and showd her that we didn't eat it .she said that I hade to buy another one .(really ???)I worked in the food industry for 15 years in different places and if a customer will come back to me with something that didn't like I can read the customer reactions and needs and if I will see that they didn't really eat it I would change it for them free of charge.I guess this is the company standard. For me it was the first and last time to visit this location. Do not recommend it .
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September 2022 by Peter Frick
3 employees young men. All on their phones. The floor was filthy. The place was disgusting. My mom almost walked out. No greeting just typical oblivious millineals on their phones. Never again.
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September 2022 by Eric M.
Just got charged 4 dollars to fill 2 Children's water bottles. Paying customers. Stopped for ice cream on bicycles.
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July 2022 by Melinda Reece
Although I am trying to take our humid weather into consideration for this comment. My family got double dip cones and I had to ask for a cup because the ice cream was way to soft, falling off the cone before I could eat it. Weather? Or turn up the freezers? Ice cream tasted good just too soft!
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July 2022 by Vanessa Hayes
This location sold me stale topsy's popcorn that was in a sealed bag and told me there are no refunds or exchanges. The lady said the only thing I can do is buy another bag. What sense does that make? I can taste the popcorn before I buy it. I asked for mangers and was told that she wasn't there and that the employees are not allowed to give out her name. Don't got to this location, they're not consumer friendly.
