-
January 2024 by Antionette Tabron
5 stars to “AAA” services . We thank you ! I had a flat tire after work because I hit a pot hole and couldn’t swerve because it was some more all around that area. However the guy that came out was nice thanks again
-
January 2024 by John Oliva
I waited over 3 hours for a tow last night with snow and zero weather. Finally called another tow company. 45 minutes later I was towed and thawing out. I have premier AAA service and they said I should look on the web site and get a reimbursement form. They will consider it. What happened to AAA?
-
January 2024 by Max G.
Member for 12 years. Pay over $200/year, rarely need them. Today had blowout on highway from pothole. Was told at 12:30 Id be towed by 2:50. Over two hours. 2:50 came and went and struggled to get a person to answer my calls. Was told I was "next on list". Thirty minutes later got text that said "several people are ahead of me". I called back and was told they are having trouble finding me. (Im on the shoulder of the highway--can't miss me. ). Then a different dispatcher says they can't get any tow companies to do the job. Wish I had known 4 hours ago. Then they said I should get my own tow company and they would reimburse me--so gracious! So Im on my own. Oh yeah, they said theyd call the police on my behalf. So there's that. Because I didn't have the number to the police memorized already....
-
December 2023 by Jennifer R.
AAA does not have your safety or security or in mind. This is a bigger racket than VCR warranties. They and local terrible towers, Simmmons out of Herrington, left me stranded post-accident because they could not be bothered to get me somewhere safe; hey indicated using their tow truck to drive me to the car pickup (airport) would be against some unwritten rule. My sister had to drive back three hours to get me at the tow yard which also shared in AAA's lack of humanity 3 days before Christmas.
-
November 2023 by Emily Abouhalkah
AAA as a whole company has gone downhill amazingly fast the last 5 years. From not letting you easily pay online, to sending my bill to family members who live in completely different locations (which is worrisome because it means their client records in their databases are linked by last name somehow), not sending communication via email by default, and terrible website design...they are an absolute chore to use.It's 2023 -- you need to have an easy to navigate website that lets you do all major activities within 5 clicks of the front page. The website and the major actions need 99 percent uptime. You should be sending all communications via electronic means with paper as a backup. Your local reps should be capable of speaking English. I don't feel like any of that is a crazy request but AAA obviously doesn't feel the same so I'm moving on.
-
September 2023 by m e
I'm not sure what's going on with your company in kc when started set up with lady in liberty. She quit no notice or anything that it was transferred to another office so I called the new office number disconnected but I still get mail from the address that's no longer in business. Now i have to deal with these idiots in kc on Broadway. Called to cancel went down hill from there like fast. Sorry I had to go off on yall but enough is enough smart as mouth get you no business in the future.I won't be back!!!! Do better and reading the other reviews it's not looking up. They are only nice when setting up policies and taking your money not canceling customer service is janky. Don't like your job QUIT!!!
-
August 2023 by Karlon Stephen
Called number on the card for a flat tire. Number went to Calif. Waited 20 minutes and no one every answered the call. TheyWanted you to go to chat online . Not everyone has a phone with Internet capabilities. Been with AAA for over 30 years, thinking about cancelling.
-
June 2023 by Victoria Guider
David quoted me a rate then continuously overcharged me. Every month he promised there would be a credit for me next month and each month the rate got higher. When I called and canceled my insurance he didn’t cancel. I got charged again and even more!I finally called corporate and got it canceled. I would definitely find another insurance company. Fast.
-
June 2023 by Abby Ehrler
Stopped in to get an International Driver’s Permit and the man (Terry) helping me could not have been kinder or more helpful. Was able to get my photos I needed taken here as well. Such a pleasant experience!
-
June 2023 by Jeffery Fielder-Bey
I called AAA at 7:13 AM. J&K was dispatched at 7:21AM. At 7:42 AM their office called me to confirm the appointment. When I didn't know the address of the mechanic shop she said "I will just cancel the order and have AAA send someone else" and hung up! What? ? Who memorizes the address of a repair shop? Terrible customer service. AAA should remove them as a tow contractor.
-
June 2023 by David B.
AAA this make no sense. You all have made a senior citizen wait for 4 hours at night in downtown Kansas city, ks. Then had the nerve to call an say that he will be another hour so before you there. Here it is 10pm and still not here. And that is a bad part of town. Your rating is -00000]
-
March 2023 by Travis Meier
Went for an International Driving Permit. Fast and efficient. They take passport headshots too. If you are lucky enough to get Terry Goode, you’re in a treat. He’s super kind and makes you feel at ease.
-
March 2023 by Janice Drake
When you call them they are very rude I would not refer no one to the one on Broadway
-
December 2022 by Jaishon Jefferson
John was so helpful in the time of need! He got to my truck in a timely manner, got the job done quickly and was back on the move in no time! Highly recommended!
-
November 2022 by Shelly Ma
I have used AAA insurance for 23 years and been happy until a recent claim. My car ran into wet concrete when WaterOne was doing road construction right by my driveway. They didn't block the area or make any sign, just leaving it unattended. The case went through arbitration. AAA adjustor, arbitration officer and supervisor all agreed that Constructive crew did not mark sign up for concrete work and I was not liable but they didn't even speak to me to understand what were needed to win the case. So, AAA lost the case and I had to pay deductible. I didn't realize there were so many 1 star ratings. This explains why I had to go through this and the last supervisor told me that I couldn't report to anyone higher than him!
