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September 2024 by Jamie Pinotti
Went in this morning 8/29/24 for an oil change and a tire rotation I've been to this location many times before and no issues until today! My issue isn't with the oil change service it's the tire rotation and the debacle it turned out to be so let me explain. I was sitting in the lobby watching them perform the work and I noticed they were doing a straight front to back rotation which is common for a one directional tire but these aren't that. I have all terrains on my truck which is a 2018 ram 1500 so nothing special about the wheels other than aftermarket setup. Well I informed the shop guy who seemed to be in charge that I wanted a proper rotation for non directional tires and the guys overheard me and immediately stated grumbling about having to do it my way and that kinda rubbed me wrong but I didn't say anything. Then after the rotation I was still sitting there and they didn't torque the lug nuts and was putting the covers back on the wheels so I said something to that guy again and he said oh they torqued them I said I watched them not torque them and was concerned since I had to instruct you on how to rotate the tires. Anyways they torque the lug nuts get it all back together and I pay my bill. I'm satisfied with what I paid for till I get to my truck and look at the bill and seen a $20 uncharged for oversized vehicle now mind you I have a ram 1500 2wd not 4x4 with factory size wheels and a tire two sizes bigger and the response I got back from the shop manager was well our guys had to remove the lug nut covers to access the lug nuts and the wheels and tires were extra heavy so we charged the oversized fee. Now I don't mind paying for services and the occasional upcharged for certain things but to have a price for a service posted on your pricing board and then to just add in the extra fee without even mentioning it to me was in my opinion just robbery and I wanted to let everyone know about it! Told them they had lost my business and his response was well we have plenty more you won't be missed.That in conjunction with the lack of knowing how to do the job properly is why I'm posting this review and will do so daily. I try and support local shops but I'll be damned if I'll be treated like I don't matter and they can just steal my money. I would've paid the fee gladly had they been upfront about it and never complained a bit and they would still have my business.
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August 2024 by Heather Fong
Very friendly and super fast. Would highly recommend!
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August 2024 by Carlyle Williams
They didn't reset my Oil light ? How do you do that ?
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August 2024 by Bill Foreback
Employees acted angry for the business on a Friday at 2pm. It was blatant. Won't be going back.
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June 2024 by Ishmael Stanley
My drain plug wasn't tightened enough and I had oil leaking for weeks I never had to worry about it because I pay 120 for an oil change and I expect a place that markets itself off being a professional oil change place would have thier lives together, I recently learned how to change my own oil check it and have my vehicle in the best condition it can be I reviewed this place badly a couple weeks ago and was done with it but when I went to change my own oil I had seen a purolator tech a cheap oil filter you can find on Amazon for 4$ at most on my vehicle which only supports 5k miles but on my sticker it was 20,000 miles between the next change, this infuriates me because I've been doing so much unknown damage to my 28,000$ nissian titian which I've been serving hard in the military to protect and pay it off, I just wish this place never existed and I would say go on the maps and do your research before going to a place that can't even do the bare minimum this place didn't just rob me but also did damage to my vehicle and I hope whoever is in management of the parts and people gets fired or goes through a training, teaching them what they need to do to run a good functional business, this place is cheap for a reason. DON'T COME HERE, just looking out.
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May 2024 by Amber Miller
I noticed a oild spot under my car, so I checked the dip stick to see if it was low and it was though it was odd because my car is fairly new. So I crawled under my car and sure enough the plastic cover over the plug was cover in oil, and along further investigating the oil plug was extremely loose and on the verge of falling out. I have done my last 2 oil changes here excepting them to know what they are doing, that could have ruined my car.. definitely won't be coming here for oil changes again.
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May 2024 by Paul Miller
My daughter got her oil change there in December 2023 she just noticed a puddle of oil where she parks at home checked her oil and it was at the tip , she called them just to ask what brand of oil they put in so she could top it off and get it fixed they didn't know what brand just that it was full synthetic,,took it to a friend's house on inspection the ugly was loose and ready to fall off she will never be using them again , they didn't even offer to fix the problem ,,I would like to note she was planning a 800 mile trip to Texas for Christmas I could only imagine if the plug would have fell out
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May 2024 by Em H
These people are extremely rude to customers and even to their neighbors, Scooters. Every time I have gone through they have had cones or even a vehicle really close to the coffee shop so customers can’t turn around the building.
I do not recommend going there at all. I have heard the boss yelling at his employees multiple times. Imagine what they can do to your vehicle!
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March 2024 by Travis
Great management and staff. First come, first serve with no appointments needed. Top notice service. 👌
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March 2024 by Travis
Great and friendly staff and management. The only place in town that does "First come, first serve", with no appointments needed. Top notice place. 👌
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March 2024 by Travis
Great place to get an oil change and/or tire rotation. Great/Friendly staff and management.
It's also the only place that does "First come, first serve" in town. Everyone has their ups and downs with all businesses but this place does its best to please and do good work. 👍
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March 2024 by josue moret
The manager is rude and probably shouldn't be in charge. Customer service sucks. 1 star is honestly to much.
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March 2024 by Dena Cook
I stopped in for help because my car was overheating. Instead of making me feel inferior, as some places do, the team here was so professional and helpful and even explained what other issues may arise if it wasn't only a lack of coolant. They had me wait and explained what to do before I left. They also explained different parts under the hood so I understood more about what was going on. I know this may seem like a small issue, but it really gave me peace of mind to know I didn't have to worry and that they took care of it. Thank you so much.
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February 2024 by Eleventh Runner
Took my vehicle there for an oil change in on Friday, February 2, 2024 with "low tire pressure" icon lit on the dashboard and afterwards my receipt said the tire was "adjusted to PSI -35/35" but the light was still on. I drove to a nearby gas station and spent $.50 to air up my tire to PSI 40 and the light went off. I would had thought paying good money would had resolved something as simple as added air.
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February 2024 by Kristi Nichols
If I could give 0 stars, I would. My daughter got her oil changed today and now has oil all over her engine and the ground below it. Not good service because now she can't use her truck until it can be repaired and needs to take time off work to get it taken care of!
While she was there waiting on her truck, another customer was complaining his drain plug was not put back in correctly and had to call the police to get his vehicle taken care of.
