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August 2024 by Tobi Mauk
Our truck pulling our 38 foot camper broke down on 400 highway between fredonia and Parsons. After being towed to the dealership, although they were a week out from any new repairs, they had us up and running within an hour. Next truck we need to purchase will be through the wonderful people at Quality Motors!
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August 2024 by sam Sparks
Customer service is the best. Fair price on trade as well as purchase of new vehicle. No pressure. Marsha is a delight to work with and Josh is very professional. Quality motors is the only place I shop for new cars!
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August 2024 by Jerry Collins
Got me the part I needed at a fair price.
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July 2024 by Tim Mitchell
Traveling, through Independence, our 2014 F150 broke down with a bad water pump. This was at 2:00 PM. Came to Quality Motors and they helped arrange a tow to their shop. They replaced the part and had me back on the road by 5:00 PM. My previous experience at a different Ford dealer was such that I expected the repair would take at least 4-5 days. They were courteous and professional. Best car service in this area!!! Thanks guys!
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May 2024 by T L
Love the folks at Quality Motors. Patient, understanding, no pressure, incredible customer service. Thankful there are dealerships like this to do business with. Couldn't recommend them any higher.
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April 2024 by Tina Nickle
Took my 18 year old daughter here to purchase her very first vehicle.The vehicle she bought was purchased in April of 23 and came with a 100% 3 month or 3,000 mile warranty. Immediately after purchase she noticed a water sloshing noise and had to fill with coolant. A month goes by and she was telling me how much money she has had to spend on coolant.I told her that no vehicle should have to keep being filled with coolant and that she needed to have them service the vehicle to figure out where the leak was. When the vehicle was purchased, it had a shattered moon roof that was getting replaced soon and she was told they would check out the leak then. After taking the car in, she was told a seperate appointment needed to be made for the leak. Another couple of weeks go by and there was no word from Ford about getting vehicle in so I had my daughter call again. Finally get an appointment at the end of June and the vehicle was returned same day with results of possible air bubble that was removed. No leak found. July-Sept go by and she still having to fill with coolant. She asked me what to do since they said there was no leak and the warranty was up. I told her to take to good guys and get a second opinion. Turned out that the coolant was leaking into the cylinders and the vehicle would need a new $8,000 engine. My daughter ended up going back out to Ford, told the manager what happened and he said he would message his rep and see if there was any assistance available with cost because he didn't think it was fair that she has to buy an engine and that he didnt want to by an engine so we will see what they say. He never offered help and she's stuck with a non operable vehicle that just sitting in drive way. Between payment and insurance she pays $700/month and can't drive it. Its a shame for someone to do this to anyone let alone an 18 year old thats trying to build credit. At this time we are seeking legal counsel and my family will NEVER go to Quality Ford or Toyota again. I would rate a zero if I could.
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March 2024 by Phillip Eastep
Marsha Loveless is excellent to work with, answered all questions and has gone to great lengths to make sure we are comfortable with our new truck. We will be sure to work with her again.
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March 2024 by Kelli Miller
Great experience with the Ford team!
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February 2024 by Keith Wilson
Do NOT use the service department cost me $284 for them to diagnose why my 12volt power outlet will not work. Charged me two hours for diagnostics Without My consent. One hour is reasonable for a minimum charge. Two hours for very limited information is ridiculous.
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January 2024 by Debi Reedy
They make you feel like you are number one. They bend over backwards to fix any problems you may have.
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December 2023 by Debbie C
Very helpful and easy to work with Marsha!
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September 2023 by Breanne Sanford
Wonderfully friendly staff willing to work with you to get you into the vehicle you need!
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September 2023 by Wesley Shepard
I went on a Wednesday at 4:30 to see about an appointment and they had me in the next day. I got a call by 1:00 that car was done! Didn’t throw in parts it didn’t need they just done their job and got me fixed.
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September 2023 by Curtis Foster
Went out of their way for me. Didn't go running out of the building like a pack of sharks when I pulled up. It was a no pressure deal with a great salesman. Will keep going back
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September 2023 by Jessica Hensley Heritage Homes-EXP Realty
Always a good experience
