-
October 2023 by Steven Rousey
I go to Walmart Auto Center because I have to be frugal and they have great prices. The customer service is spotty, though. I've gone and had fantastic service. I've gone and been treated like dirt.Like, literally having my keys thrown at me, little verbal conversation and just showing me prices on the tablet and being told to "pick one." Also being called, "you..." to get my attention when it came time to cash out, despite that employee knowing my name.Eh, you get what you pay for. They're mechanics, not people persons. I get it, they're human and have bad days. However, using my name and showing a little respect goes a long way in regards to customer experience.My last visit when I bought 2 new tires was pleasant. The time before that when I got a tire repaired was really demeaning and terrible in regards to how I was treated, but hey, they fixed my tire. ?Of course, I'll be returning, but it's mainly because their services and tires are more affordable than anywhere else in town. The manager is a personable guy, easy to talk to, and polite. I hope on my next visit he can help me out again.
-
September 2023 by Ramsey Maurer
Took 2.4 hours to patch 1 tire, got someone elses car done that came in after me that had 3 bad tires. If you go here make sure you tell them you have a time limit.
-
August 2023 by Dakota Howe
Great place for emergency repairs quick and easy.. but if you want to call in prior they don't answer the phone, so I drove in and got service after waiting for awhile to have the guy have a low attitude then he said it would be an hour wait for it to even get in so I said Ill be back in 45 and he said that's fine, I come back 45min later to have him tell me if I ever wanted service there again my car had to be there the whole time, said it as more of a threat then a notice. So over there customer service is absolutely miserable, ability to work with customers and communicate is terrible. But I got my tires on for a good deal. Work on the respect and customer service and don't try threatening a customer when you told them it was okay.
-
July 2023 by Katie Herrian
Took my suv in to get 2 back tires put on. Service was almost nonexistent…it took forever.Went to get brakes changed…ALL of the lug nuts on BOTH back tires are completely rounded out. They had to beat a socket on to get the lugs off.Spoke with Walmart and the manager said they were already like that.We had swapped our tires around a couple days before taking the suv in to get new ones. We are certain the lug nuts were not like that. The manager was informed of this.He said that it was noted by his “best tech” that the lug nuts were bad.We asked why the “best tech” did not notify us that the lug nuts were so bad that they couldn’t be taken off without beating a socket on and quite possibly if it could have been that the “best tech” stripped out the lugs and then noted it as “bad lugs upon arrival” so he wouldn’t be at fault?Manager said this was absolutely not possible and if the lugs were bad we should have been notified. Have a good day.This place is a safety hazard and are well aware of what they are doing or the lack of doing.We were in a pinch and didn’t bother to pay mind to the reviews. We definitely should have.Go anywhere but here.Service: Tires
-
April 2023 by Donna Vsetecka
I went to hopefully get a used tire put on my rim I just had my tire blow out a few blocks from Walmart and I ended up purchasing a brand new tire that was on their clearance section for a very low price and wasn't charged any other fees except taxes and they put the tire on my rim in less than 15 minutes I highly recommend Walmart auto care center
-
March 2023 by Donna Vseteck (Grandma)
I went to hopefully get a used tire put on my rim I just had my tire blow out a few blocks from Walmart and I ended up purchasing a brand new tire that was on their clearance section for a very low price and wasn't charged any other fees except taxes and they put the tire on my rim in less than 15 minutes I highly recommend Walmart auto care center
-
January 2023 by Denise Henricks
Called auto motive department about my battery bought there less than 2 yrs ago ,less than 3000 miles driven on it. When I asked her to look up last purchase info she was very short, rushed me off call. Will go somewhere
-
December 2022 by Amanda Tucker
My oil change was performed in less than the quoted amount of time. And I love the convenience of receiving a text when the service began and was complete!
-
November 2022 by Sydney Michelle
We got an oil change about a month ago and recently noticed the oil puddles our vehicle was leaving behind and a warning from our vehicle saying along the lines "Oil pressure low please turn off engine." We contacted the mechanic and he told us since it has been about a month that it was mostly not their fault and could be a different car issue, then proceeded to inform us we could bring the car in for inspection. I had my husband take a look at it and noticed Walmart did not tighten the plug up. I am not going here again.Service: Oil change
-
September 2022 by Daniel Rangel
Excellent please and, good service thanks you guys for everything...
-
September 2022 by Roger Graham
This Walmart must have the worst customer care out of all the Walmarts. Took 20 mins to get someone to check me in. Oil change went quickly but then took another 20 mins to get someone to check me out. Also, chose not to vacuum my floor board because I have rubber mats. If I'm spending $55 an oil change that's the least you could do. Won't be coming back.Services: Oil change
-
July 2022 by Ean Broz
Awful, employees did not want to help at all, acted like it was a huge inconvenience when we were just trying to find tires in our size.
-
May 2022 by Ryan Kimble
Went if for road hazard warranty on a tire. They didn’t write up the ticket as a road hazard and tried to charge me for a new tire and M/B. After arguing with them, they did it as a road hazard, but wanted to charge me for M/B again, when I paid for lifetime M/B with the tires when I bought them originally. I finally quit arguing with them and paid for the M/B, so I could get back to work. Complete and utter incompetence. There is a reason they sell tires cheap. It’s the only way to get people in, because it’s not by their knowledge and competence.Service: Auto tire replacement
-
May 2022 by B Winkler
Took 3 hours and 40 minutes to get a rotation and balance done. Waited 2 hours before they pulled my truck in, then it sat there for around 30 minutes before they started on it. Took around 1 hr to do the work.
-
May 2022 by Craig Brewer
Automotive lady is to busy to look up a tire I needed to order. I said I found this on their website, she said must be different on hers. Very impatient, non helpful and just wanting to get you off the phone. NO SALE!!!!
