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February 2024 by Alex Noor
Friendly quick service very happy
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July 2023 by Mary Wright
Great service
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June 2023 by Tori D
I've tried calling several times and can't seem to get the local branch by calling the local number. Ridiculous. It just rings and rings.
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June 2023 by Lyra
Refused to refund me my money taken out from something that wasn't explained to me, Melanie the lady I was speaking to was very rude and then hung up on me. I never got my money back even though I was told I would. Melanie deserves to be fired.
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March 2023 by Grimm R
Larger than normal call volumes, expected to wait on hold for longer than 15 minutes is insane and no sane person would wait that long!! I only have a spend card and they charge 50 cents every time I check my card due to not being able to get through to someone!!
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March 2023 by GraffettiMess
I have been with Commerce for numerous of years and they haven't disappointed me yet. Lovely service and staff
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February 2023 by Tracey Ocampo
Don’t trust this bank they we’ll steal your HARD WORKING MONEY . period ! They will and they well make up any excuses to get away with it and if you pull up like I did to take it all out they well get mad and cancel your card and make up some none sense to why they did . Because if you use there card it’s a possibility you we’ll and can over draft which we’ll be 75$ PLEASE PEOPLE PLEASE DONT FALL For there traps at this bank ! LOVE YA AND STAY AWAY FROM THIS BANK cause they are always watching to see if you notice them taking away your money so they can overdraft you on purpose .
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September 2022 by Mike Faris
I don't bank with commerce because of where I live but through the past I have had a few loans and both my stepsons banked there and one still does. My dad has received a health loan at commerce and recently had some trouble with his account at our bank and had to change his account status. A gentleman at Hays Commerce Bank jumped in and helped,thank you so much.
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September 2022 by Kenneth Abendshien
It's been too long ago to remember much about the visit
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August 2022 by Jacob Long
Was great for the first year or 2 I banked with them. Great services such as online banking and plenty of ATMs to choose from, and I could deposit my checks remotely. Unfortunately there's just been one too many times that myself or someone I know has had at least half their deposits taken by the bank for some new service charge we've never heard of. If you're considering this bank, be VERY wary.To elaborate: in no situation should a bank have a $120 service charge for depositing $200 into a savings account.
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July 2022 by Christiana Eziashi
Commerce bank has a great customer service. They respect and value their customers
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May 2022 by Jacey Schaffer
They're always giving me fees and I'm sick of it. I only stayed with them so I don't get the hassle of switching, but after years of them robbing me, I'm done. Trying to convince my family to switch too, plenty of banks that advertise no fees.
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March 2022 by Jerry Braun
Generally I don't leave bad reviews but my experience with Commerce in Hays was so bad it can't go unnoticed. A simple misunderstanding blew up into very poor customer service and loss of business for this bank. An issue over 17 cents (which was paid back to them) caused a permanent ban from banking with them - ever. That is either poor policy, discrimination, or lack of caring for customers. At any rate, Commerce will never receive my business again.
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November 2021 by Robert Tilford
l opened a “free” checking account at Commerce Bank , which you can begin for as little as $25.00 - no joke!Was helped by a gentleman here by the name of “Mr. Michael Hidalgo” - who totally hooked me up with everything l need, including a debit card ? and checks.Pretty much in & out of the bank in about 15-20 minutes.
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July 2021 by Gilbert Gross
The customer service at the bank itself is excellent but when I try to call using the customer service number on the back of my card it is truly terrible.