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July 2024 by Samantha Eagle-Roque
Absolute worst pharmacy to have in the Gardner area , such a demand for folks medicine yet they seem to always inconvenience you and act as though you inconvenienced them. Hours after prescription has been called in they still won't have it ready and will have you waiting in the drive thru for hours on end & staff is extremely rude.
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May 2024 by jeremyh2888
Dropped off a simple written prescription to be filled mid day yesterday and here I am a day later still waiting for it to be filled. Recommend going to walmart to get prescriptions filled, you will get them back the same day
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May 2024 by Morgan Strang
Really wish I could give no stars! I called ahead and asked if they had a drop box for unused medication or if there was a better opinion. I was told, "absolutely, so long as there isn't a need attached we can take it". I show up and then they changed their mind and say they don't have such a thing and to go to the police station. This is after telling them I drive a semi and can't show up at a police station since I can't park the truck and 53' trailer.
Why should I expect more? I know I wasn't worthy of a consultation when I initially picked up the prescriptions in the first place. I had to verify my address based on old information in their database rather than a driver's license.
They waste your time and treat you like you are an idiot. Definitely not using them again and will hoof it to another pharmacy.
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May 2024 by Jonathan Roe
Doesn't communicate delays in prescriptions, unhelpful, argumentative. Unwilling or incapable of showing empathy and an all around poor customer experience.
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April 2024 by Kristy Cronister
Walgreens used to be a great company. The entire organization has nose dived since 2020, but in particular the pharmacy is an absolute train wreck. Getting someone on the phone is impossible, getting a timely fill of a prescription requires badgering them, they are always short staffed and now for no known reason today on a Thursday at 4pm I call to get a prescription filled for a sick family member and they are “temporarily closed”. Congrats CVS, Walgreens literally destroyed itself.
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March 2024 by Cameron Schneider
This is the most consistent business I frequent. The pharmacy is consistently understaffed. My auto-refills are consistently “delayed” until I call and request your Rx is filled, and then it’s filled within the next 30 minutes. The waits inside are consistently long, and the drive thru is even worse.I’ve filed complaints at the corporate level and it didn’t help. Sadly, this pharmacy is the only one in Gardner that accepts my insurance, otherwise I would have switched when I moved to the Gardner/Edgerton area 8 years ago.
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February 2024 by Nick Walters
The absolute worst pharmacy team in the world perhaps. Every single time I have come here for a prescription it’s a nightmare. Today I came in to pick up a prescription for my father that was sent to them over 24 hours ago. I’ve had problems in the past so I waited until the next day in hopes they would have it ready for once. Nope. I go into the drive thru and they say something about an issue with insurance that I can only get a 7 day supply or pay out of pocket. I then give them a workers comp card that is supposed to cover the bill. They take the card and leave me sitting by the window with many cars behind me for over 10 minutes, the lady comes back and says they finally got the card figured out but that my prescription hadn’t been filled yet and to “pull back around and we will have it ready for you”. No, it should already be ready because the doctor sent the prescription to you guys over a day ago. It’s pathetic how incompetent this pharmacy is. Never get a prescription filled here. They are lacking the skills necessary to run a pharmacy in an efficient manner.
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February 2024 by Amanda Butterfield
Was in the pharmacy today, Ashley at the register and Josh the so called pharmacist are the worst. Walgreens has gone so down hill in the last 2 years. For the first time in my life I am heading to a different pharmacy. Good ol Josh told me walgreens pharmacy does not run well because of corporate decisions - that's why folks are not getting the meds they need. Wow. And rude to boot. Ashley at the register is unable to even access patient list. After pointing out how they treat patients is why so many have left I was told not to be rude. Lol. Bye.
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November 2023 by Melanie White
I continuously wait 6-7 days for them to fill each of my medications even when they are in stock. It’s often they even lose my filled prescriptions then I have to wait for them to refill them. How is this even legal when people are put on medication because they NEED it and may be a matter of life or death?
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November 2023 by Leslie Ruiz
I have always used this pharmacy for my medication, switching ? to a different company that does not close at 6pm!! Very very inconvenient especially living in a small town and have to drive over 30min to use one that is open 24hrs!! So disappointing!! Goodbye Walgreens not going there anymore
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October 2023 by Matt G
Consider a different pharmacy. Every time I need to call, I'm on hold for 20-30 minutes before speaking to someone. The service quality is inconsistent, and the limited hours are inconvenient. The drive-thru, one of the few redeeming features, has been closed recently. I was informed my prescription was out of stock, only to be told after a 20-minute hold that it was an error on their part. Even after this mix-up, I was met with a closed drive-thru sign and had to join a queue of 6-8 people indoors. A gentleman in front of me (that looked like he really could use meds) said “Ah the hell with it” and walked off. The prices at Walgreens are exorbitant, offering no incentive to endure such inconveniences. I'm transferring my prescriptions to Walmart or CVS.
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September 2023 by Ronnie Hutton
Walgreens in Gardena, Kansas never Has what a doctor calls in for your prescriptions I just had Walgreens. Tell me they do not have the medicine that I need to start taking tonight. After a massive heart attack, man released from the hospital yesterday. They have the prescriptions since yesterday. Should I just found out the day? Did not have it until today, and the doctor says. I needed to start taking it when I got home last night. So here we are. I would suggest another Walgreens.
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September 2023 by Sarah Mclennan
1 star is too many but 0 isn’t an option. Came in to get a propane exchange I was charge $70 for a exchange. When I tried to return they offered me store credit or to cash app me my return. Very unprofessional and rude.
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September 2023 by Gregory Weber
Slowest pharmacy ever
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July 2023 by Kelli Lynn Post
The staff there is crazy awesome!! Kevin went over and above for me!! Thank you ☺️
