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September 2024 by John Wilson
I am a disabled veteran and I came in with MY SERVICE DOGS today and my dog had an accident and I apologized for it BUT THE ASSISTANT MGR CALLED ME A LIAR then I went 2 complain 2 the ACTUAL MANAGER and she had the ordasity 2 ask what my DISABILITY WAS that is illegal and DISRESPECTFUL TO ME AND MY FALLEN BROTHERS I will NEVER STEP FOOT IN THIS STORE AGAIN WAS MY FIRST AND LAST
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September 2024 by Bryan Plagmann
Was here for out of town work from Omaha, NE, and the employees were unwilling to help. I asked a simple question and one employee didn’t even seem to know where anything was. Pretty terrible your Kroger vs ours is totally different. Is everyone in Kansas ride or what?
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September 2024 by Allison Nieman
I always loved this store because it had what i needed in stock but they ALWAYS only have one side of the self checkout open and people are always having trouble so you have to wait there forever even with just 2 items.
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September 2024 by Jazmin Enojos
The absolute worst place to work in GC hands down. Management and department leaders are an absolute joke. Management ignores store issues and the department “leaders” just schedule themselves all of the available hours and barely 30 for crew. Not to mention how completely unorganized each department is especially front end. Customer service constantly f around behind the counter while there are long lines of people waiting to buy their groceries. They will order and eat in the back in front of everyone and play around ON THE CLOCK. They don’t even transfer their calls to the right departments. When I brought this up to management they just say ok and ignore. I’m glad my friend and I left that place. If you value yourself and work ethic, do not waste your time here.
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July 2024 by Romeo Aguirre
Great, awesome, & wonderful
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July 2024 by Rose Aguilar
Always clean,Friendly workers,Great prices,good produce,love the meat selection.
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June 2024 by A C
Customer service in the store is absolutely atrocious. I do not have enough personnel to help people out. When they have multiple people waiting in line at the self-checkout and only one register open person will come and close the other self-checkout so that your weight is even longer. If you need help at the self-checkout it can take you up to 10 minutes for someone to come over and help you. On the picture below, I was waiting for over 8 minutes for someone to come help. No manager on duty, no assistant manager on duty. Who is in charge of the store then?
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March 2024 by Robbie Cline
I like this store. Cashier & bagger were nice & helpful. But I felt deceived & lied to when the blueberries had a sign for $.99 & were much more. I had the card but feel abused with age discrimination because I don't have or understand how an online app works. It favors young people.
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February 2024 by Elber Galarga
slow working waited in line over 30 minutes to pay a bill. 0/5
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January 2024 by Devin Blackwood
Most of the produce we bought a few days before Christmas for Christmas dinner ended up being old and going bad by the time we needed to use it on the 25th.
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January 2024 by sandra brennan
Once again Dillons East in garden City has proven they don't give a damn about customer service. I was going to go in the store to do my shopping but they were "too busy" to send someone out to my car with an electric cart (they don't have a place to secure mobility devices and I don't want to leave my device for anybody to walk off with!) Anyway I then placed an order for delivery and selected the time slot from 6:30 to 7:30 which was available according to the website. I wait and I wait and finally about 8:15 I was notified that my order would be delivered by 9 p.m. NOTHING!! not a text or anything so I start trying to call. Finally someone answered the phone and gave me the number to Kroger customer service where I wait 20 minutes on hold for the next operator. At 10:02 I receive a text that my order will be delivered between 11 and 1 tomorrow with no other times choices offered. Well guess what that time won't work for me.
East dillons doesn't care one whit about the customer and upper management is busy trying to kill the west store.
Guess walmart neighborhood store will get my business when they succeed with that.
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October 2023 by Matthew Peters
I tried Walmart,Sally’s beauty supply and Walgreens and couldn’t find crème of nature hair dye. this and the other dillons are the only places I know of in garden city that sell crème of nature hair dye( although it is a small selection)
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October 2023 by Kevin Johnson
Love it
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October 2023 by Kaj Mckown
Amazing Wonderful!
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October 2023 by Joe Wagner
They are getting their prices in line.
