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November 2023 by Kaitlyn Griffin
We just had the set up done by Rafael and he is an amazing employee! He helped us understand the set up and the app with top notch customer service! We really appreciate his attention to detail and how nice he was to us. I hope you recognize him because he really is an amazing person through and through! Thank you so much Rafael!
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October 2023 by Chase Christensen
Literally the worst! Never had issues with cox when I lived in manhattan but I get this for 2 months and there was nothing but issues. Not telling us about an extra payment and then having to pay the disconnect, reconnect, and late fee is bull. The customer service is terrible. The fact you have so many fees is terrible too. If your customer service can't even remember them all then you probably have too many.
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October 2023 by Lauren Kuritz
Any time there’s wind blowing, the wifi goes down. Rain, snow, hail, forget about using the internet also. Hard pass on this company.
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September 2023 by Jay
If your thinking of getting vybe….DONT!! Bad customer service, and the fact that if you live in on post housing and have 2 internet lines (1 upstairs and 1 downstairs) you can’t have them both on BECAUSE “to maintain their advertised speeds”. So if you want to move your modem from different floors call em up and get charged a 20$ fee everytime you want to move them!!
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August 2023 by Eugene Guyette
Worst internet service we have had in 15 years. Stay away from this company, we have to restart the modem and/ or call customer support twice a month at least. We pay for super fast internet and can’t use basic websites let alone streaming apps without issues. Also, you stay on hold for thirty minutes or more for customer service every time you call.
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August 2023 by Jerry Wooton
Worst internet I have ever had net constantly has slow speed nowhere near what I pay for as well as half the areas in my house can’t even get signal to point had to go buy a better router just to try and push signal
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July 2023 by Christopher Severance
Bryan Hanson was my installer for a new modem and line change and he was extremely efficient. He made everything really easy.
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July 2023 by Marissa Boughner
Moved into our house and 30 minutes later Bryan Hansen was there to set us up! Super thankful as I work from home and internet is a must! Thanks so much!
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June 2023 by Micah Holeman
So affordable and extremely reliable service!! The serviceman who installed my equipment was extremely kind and helpful when installing our Wi-Fi. I had horrible experiences with Cox so if you are ever considering choosing Vyve… don’t hesitate!!
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June 2023 by Markus Hilger
Best service on base no comparison. Office staff is always friendly and the new GIG speeds are amazing!
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May 2023 by Khristian king
The internet they provide is not even close to being good! I’m constantly being kicked off the server. Why do I pay 70 something dollars for this.
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May 2023 by alphonza askew
service goes in and out sometimes but customer service have been excellent, sent a tech out an did what he thought was the problem fixer, great staff, professional!
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May 2023 by Tyler Mills
Speeds are decent assuming you can actually stay connected. Internet drops out more than any service I've ever had.
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February 2023 by Kyla Sherian
The actual internet is not that terrible, but we were set up for auto pay and Lord Forbid the company doesn’t take out the amounts properly. We have not been billed on auto pay in months, and have to continually call in since they don’t take the amounts like they are supposed to. If you have other options… do not choose Vyve!! It’s a hassle!!
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December 2022 by Anthony Pompo
Awful experience from start to finish, their communication as a whole is horrendous. I was with late fees and monthly payments while not even being there or having any of the equipment. Don’t use Vyve, I wouldn’t use them if they were the only option or the lastWi-Fi company on Earth.
