-
September 2024 by Jorge p.
I asked for help on a very minimum situation on a l language barrier situation. I was told he’s not allowed to help to people that are another customers.
-
August 2024 by Ja K
I brought a bag of coins and was turned away because this branch has no change counting device or board. I was referred to walmart and offered paper rolls, while all I wanted was to deposit change. Other banks are full service, Chase doesn’t try.
-
July 2024 by Kelly Browns
Almost didn’t come here because of the reviews but honestly it was a 10/10 experience. Customer service was great and while I had multiple things I needed done, I was in & out within 10 minutes. I’d definitely recommend this location!
-
April 2024 by Eric Glock
No longer super nice here. They just lost that customer service attitude. Maybe it's a post Covid thing.
-
March 2024 by Mary Evans
I went to this Chase location in Fairway KS. I needed help getting a lien release from Tx to Ks. Although they don't do the vehicle loans there, James Gillroy was very helpful. He made the call for me and got the ball rolling! The young man asking if he could help as you walk in also was very accommodating and explained the wait time.
Thank you for your help and customer service!
-
March 2024 by Melanie Hernandez
Neena helped me open a bank account. She was so helpful. I definitely will recommend people to come here. Thank you Neena!!
-
November 2023 by Florentino Rojas
I love this bank
-
September 2023 by Emonni Sarr
I went to this Branch trying to get help with my card situation and the lady that spoke with me was not helpful at all! She didn’t help me with anything I asked for help on and kept telling me there was nothing she could do. She didn’t even try to help in anyway! It’s crazy you go somewhere to try to get an issue resolved and the people working there act like they don’t want to be there, resulting in nothing getting fixed and a waste of time.
-
July 2023 by M P
Friendly enough service but the parking lot is a pain to get in and out of
-
April 2023 by Shawn Wright
They had one person working the teller booth. When I got there, there was one person in front of me. The lady in the lobby asked what I needed today and told me the teller would help once she finished. She even came over and apologized that it was taking so long. I waited patiently until that customers issue was resolved. When they were finished, I waited for the teller to say she was ready. In the mean time someone else came in and the lady in the lobby that I spoke with when I came in proceeded to take the other customer to the teller window to be helped ahead of me. I am not sure why this happened, but being treated like my time isn't valuable is not good customer service.
-
January 2023 by Andrew Snope
Always helpful and fast here, thank you
-
November 2022 by Ted Wlezien
On-site staff are very helpful
-
November 2022 by Courtney Camargo
Please do not attempt to open a business account with this bank. They refuse to clear checks. They are dismissive of the needs of their clients. And the fees are outrageous. No customer support whatsoever.
-
October 2022 by Apartment Zoo
Went in to open an account and they declared they were “booked up.” If a bank does not want my money I can find a different bank.
-
August 2022 by S S
I wasn’t convinced when I read about the rude and lying people that work here in previous reviews - until I visited. My friend who just came to the US for work needed to open a checking account, and was denied because of “their country of origin.” We called Chase’s customer service to check if this was Chase’s policy, and they told us that they have not heard of such things. Shame on Chase. And I guess there aren’t much we can do to take our business elsewhere, because there are just these many banks, right?
