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September 2024 by airin wren
Called up there to inquire about a package I had received a notification for, stating that it had been dropped off at the office. I called the store to ask if it would be possible for me to pick up the item rather than wait to have it delivered due to the fact that i’d already been out and it would be nice to grab my package on the way home. Upon explaining this to the woman on the phone, she pauses and responds with, “Why, because you don’t want to wait for your package to be delivered?”. Why I need my package is none of your business. I figured one less package for a carrier would be helpful if nothing else. She was extremely rude upon answering the call and answering my question. According to other reviews aside from mine, others have experienced the poor customer service quality with who I would assume is the same individual or one alike. Obviously somebody needs to review proper customer service and satisfaction.
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August 2024 by tyler gladfelter
Very poor service, lady today was rude and not helpful. Would not even allow me time to pull up my tracking number, refused to do anything to attempt to locate my package that was tracked all the way to El Dorado facility, then nothing.
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July 2024 by Michelle Dixonbutterfly
Every time I go to the post office it’s nothing but friendly and efficient. My questions are always answered and I was helped picking out stamps I like. I always look forward to seeing my postal service workers they make my day .
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January 2024 by Marvin Krekel
The auto mated service was horrible. Never get to talk a a human.
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December 2023 by J Black
Mail service is excellent I had a small misunderstanding on a package problem and it was resolved thank you for everything you do
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June 2023 by Lisa Ferguson
Everyone is really friendly. Glad we have a post office.
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April 2023 by Darlene Conner
Clean, friendly and knowledgeable.
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March 2023 by SD 14
The staff at this post office have always seemed like they're doing their best to me, including during the most trying times of the pandemic when I could tell it was hard on them. The familiar faces really seem to know their stuff, and are always able to answer my questions.
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December 2022 by Gabe Hoffman
Just answer the phone .
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July 2022 by Kincade Sowers
This is a joke, if I call a phone number I shouldn’t have to answer a million questions just to talk to a real person. My 20 minute call would have been a 5 minute call if there wasn’t an automated service center. Do better
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April 2022 by Richard H
When I entered the post office, I wasn't addressed at all. The woman behind the counter never acknowledged that I was there. She just took my packages and processed them. When I was done, she never said a word, even when I said bye to her. The El Dorado post office has always been like this.
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March 2022 by Bree Davis
Whilst the world turns to ruin, a gal can’t even get a letter from her beloved without it taking well over a week. I still have not received said letter. We aren’t far apart. Each day i anticipate a letter and each day I am let down once again by the flawed system that is the post office… I just wanted some words on paper delivered to a box with my address on it…. Is that too much for a gal to ask for ?
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December 2021 by Christina Willhite
Very fast
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January 2021 by Esther Pelnar
I have lost 3 large packages (said they delivered but gps tag wasn’t at my house and obviously never arrived) and $500+ (In an envelope to Social Security no less) using this service in El Dorado, KS and they don’t care and wouldn’t do anything about it. Part of the reason I moved out of town.
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December 2020 by L A
Typical service I expect from a Federal Agency. Hands down the worst automated phone system in the world. Absolutely no way to talk to a real person in my local Post Orfice over the phone to sort out a problem. No I didn't misspell it.I have a fantastic mail carrier hands down always willing to do a little extra without even asking. So she gets 5 Stars! But the phone system....jeez.
