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December 2023 by Sandy Ruther
Staff is attentive and polite. They are knowledgeable and extremely helpful.
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October 2023 by Tobin Kennedy
The disrespect I saw from the manager to the employees was shocking. And to think this was a fun store to shop at. A manager who sees an employee struggling with what seems like the first day of sales and tells them to get off the floor and then gets upset that she isn't bagging quick enough. Another employee is in pain, trying to help customers and the manager keeps pushing her around to do things. I thought the manager was suppose to train, lead, and help. Not dictate, micro manage, and criticize. I will never shop where a manager is openly rude then smiles and laughs with another customer. She was just greedy. I was glad to see both employees help eachother. Shame on this company for having a manager like such. I get kids want to steal but then openly embarrassed them to empty out their pockets and tell an employee to watch them I believe is against your handbook.
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October 2023 by Delyna Critser
The store had so many amazing smells. Friendly and helpful staff.
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July 2023 by Rhonda Starks
I love the new Halloween line . I bought 3 and got 3 free !! Love deals like that !
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July 2023 by Brandon Stewart
Best men's scents ever
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May 2023 by Edward Jinkens
Nice place to find gifts for a young lady.
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February 2023 by Teresa Sykes
Great sale ! Good deals. Everything smells soooo good
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January 2023 by Kayla Hensley
friendly staff and good selection
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December 2022 by Clinton
Went in there this week to get a few items and had a reward I wanted to cash in. The app wouldn't load and the system said I wasn't on file. Finally got the app to load my reward to scan loaded and the girl checking me out became very rude and belittling. The screen had frozen again on the membership barcode and wouldn't load the reward screen. (I was logged onto their guest wifi).She loudly sighed and rolled her eyes when she scanned for my free item and then shoved my bag towards me and turned her back. As I was leaving, visibly frustrated the Manager and her supervisor who was visiting the store saw me leave upset and just told me Goodbye. They definitely need to focus on customer service, customer experience, and making the place a welcoming and shoppable experience. Because currently, it is a cluttered and unfriendly mess.
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November 2022 by Jeannie Wallace
I love all of the new rooms scents amd classics too !!! I shopped today in Derby Ks. Everybody was so friendly and helpful. I love going there . It's my favorite B&B
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September 2022 by K Lee
Store was crazy due to sale of Wallflowers. All staff was very nice and friendly!!
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September 2022 by Darla Hammar
I spent hours here smelling to my heart's content. That's why I only shop here once a yr. All the staff were friendly, helpful, not pressure sales. Their products sell themselves. The Co. must have highly paid English major that writes such exquisite descriptions that evoke all your senses. Also the best Chemists to create just the right fragrance.
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August 2022 by Vanessa Long
I am very disappointed with how this store is managed. My children, who are almost adults, went in with two of their friends. Having Lorenza, a sales associate, follow them around, asking what they are going to buy, and explaining to them how having all of them come into the store messes up their conversion along with cutting her hours by not making a sale, is very unprofessional. They had ever intention on making a purchase but after the encounter with the associate, they felt like they were being forced to leave. Without having the opportunity to look for anything, that costed them a sale. This store is very unprofessional, disrespectful, and suffocating while shopping.
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August 2022 by Madison
I can’t believe I am gonna have to write a bad review but I’m shocked how I got treated today, first off I do wanna say I have been going here ever since it opened I have had nothing but nice interactions with the workers and customers, I have anxiety so it’s hard going to stores and feeling welcome in places. Today I went to exchange 2 perfumes that I just don’t use anymore I bought them thinking they smelt good till I left the place and didn’t like how they smelt in the store, I of course could have went back in at the time to find a different scent but I don’t like doing that stuff because I get anxious so I keep them in my room put up not touched, well when I heard that you can get a 100% guaranteed of an exchange and get told from friends and family members and seeing it on there big sign during check out, I wanted to try to get a new scent I would like, so today I went there nervous to exchange, the lady who was handling me idk if she was a manager or what but she was eyeing me and had asked if i had an exchange, I said yes and when she grabbed them she had asked if I had a receipt and I had said no, then she proceeds and telling me from this day forward I’m not aloud to take one back that’s been dated at a certain time, I felt embarrassed because there was people there and I felt d**** I honestly didn’t even want to go look for a new scent because I felt stupid, but I did because she had already took them to the counter, when I was done and checking out the person who was checking me out was super nice so I’m glad someone was at least nice I looked and the big sign was still there saying “We want you to love everything, if your not happy, bring it back 100% guaranteed” Evan on the receipt of an exchange it says that. So after having an okay day that definitely ruined it, just as I was leaving not gonna write a review or nothing and respect what she said I felt as I was still getting attitude and judged towards her while leaving, and I was still being nice saying have a good day. Honestly all I can say is i don’t think I will ever go back to there if that’s the treatment I am going to be getting.
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February 2022 by Rose King
Love their sales. Great products too.
