-
January 2024 by Robert Taylor
The associate who helped me was quick knowledgeable and kind. He said his name starts with a W I think. Cool guy.
-
January 2024 by Brianna Johnson
Went today on 01/09/2024 and it was hands down the most poor service. I wanted to see about getting a new Apple Watch because mine won’t turn on. The girl couldn’t be bothered and was on her phone the whole time. The guy basically told me to go home and plug my watch into the computer to reset it - in which at this point I just wanted to get a new watch. They gave me no info or quote on a watch because taking my broken one home would be the “cheaper option”. And then they both just sat there. The store smelled like weed. I was the only person in the store and they had zero interest in helping me. Just overall terrible customer service. I would rather drive 30 minutes across town to a different AT&T where I’ve received good service before than to ever come back here.
-
January 2024 by Elena Beltran
Courtney at the Derby Ks AT&T on Rock Rd was an absolute PLEASURE to work with! I walked in closer to closing time and she was so patient with me. She Never did rush to finish helping me. She took all the time I needed to get my problems resolved. She is so kind and caring. AT&T is very fortunate to have such a wonderful representative, It's people like her that keep me coming back and staying loyal to AT&T!If you want someone who cares about what you need and will do the best for you then take the time to go to Derby and ask for Courtney.?
-
December 2023 by Kaiden Thompson
Will was awesome!! which efficient and actually saved me a ton of money! I definitely would recommend asking for him!
-
November 2023 by sydell witherspoon
“I had a fantastic experience with this AT&T store! The team was friendly, knowledgeable, and efficient. They made the entire process smooth and stress-free. I will definitely be back when I have any product questions or when I upgrade my phone again. Great customer service!!!
-
November 2023 by Taylor Tompkins
Went in to do a data transfer on my iphone and Alma helped walk me through the steps :) She was super friendly and knowledgable about all the questions I had.
-
November 2023 by Jonathan Marr
Spent months trying to solve an issue no other AT&T professional could figure out. Donté hooked me up and solved all my problems. Thanks so much!
-
October 2023 by Tracy Muirhead
I went to one and called 3 other ATT stores in Wichita to see if they had the device I wanted in stock. None of them had it, said I couldn't get it for 3 weeks, and offered no alternatives. When I called Derby, Sierra answered the phone. She said they didn't have what I asked for but told me what was available and helped me order the device so I could get it immediately. By being proactive, professional and very helpful she made two sales and restored my satisfaction with AT&T. All sales reps should take a lesson. Thank you, Sierra.
-
October 2023 by Natalie Morales
Oh my goodness Alma was super helpful she helped get me into my new phone and get the Flip5 all set up and taught me to look into my account credit so I could get the samsung watch as well!! She was super sweet and patient and answered all my questions and took her time so I felt comfortable for every step of the way!!! Definitely recommend speaking with Alma
-
October 2023 by Nathan Ballinger
Alma a wonderful boss and coworker. She always went above and beyond when helping employees and customers no matter the situation. Always giving out positive vibes no matter what.
-
October 2023 by Najah Lee
Loved my experience getting my iPhone 14 pro max. Staff was very helpful and pleasant.
-
October 2023 by Kyia Metcalf
Very good services, friendly environment! I would definitely recommend this store to others.
-
October 2023 by Andrea Gonzalez
Alma was great she helped me look through phones didn’t know what I wanted but she got me sorted out.
-
October 2023 by DOMINIC VILLA
We did all new lines with upgrades easiest transfer we have ever done! Go see Alma at the derby location!
-
September 2023 by Roger White
Every visit has been a good experience! Everyone is polite, respectful, and easy to talk to. My only complaint, and it's a small one, is that the stock is always depleted. When you spend ALOT of money on something you've been anxiously waiting for you don't like going home empty handed BUT I understand why and because the employees are so personable it's not something that would keep me from coming back or continuing my buissness with the best mobile company out there!!!