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June 2024 by leedyp
Excellent service
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June 2024 by Bailey Willard
It should not have taken 1.5 weeks to get the tires. That timeline is absurd for a dealership, costs be damned. Customer satisfaction should be the priority. Since we picked up the truck, we've come across more and more issues in the 3 weeks we've had it, including the check engine light coming on with 6 different codes, costing us upwards of $700 to repair it, and with very minimal usage that would habe caused it. It was not a sound vehicle, and there was a clear limit on the issues we were allowed to point out to have repaired before purchasing it, when there shouldn't have been ANY issues. I'm not talking about the cosmetic paint chips. That's expected with a used vehicle. The other issues would be expected if it were in the "sold as is" section of the lot and advertised as so, yet this truck was not. Therefore, it should have been ready to go and not have any mechanical issues prior to listing and selling the vehicle. Yet that was NOT the case. I am not recommending Jay Hatfield to anyone, in fact I am telling people NOT to go there because we've had a less than pleasant experience. We will not take any of our vehicles back there because this vehicle buying process has been nothing but stressful and frustrating, to say the least. So instead, we are taking our vehicle to a dealership and staff that we trust to fix it. At this point what's done is done, and that's the end. Jay Hatfield was not a pleasant car buying experience, and I will definitely discourage others from purchasing a vehicle from them. Customer satisfaction, customer safety safety, and quality vehicles are NOT a priority at all. Profits seem to be the only priority.
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May 2024 by Rianne Shields
Jacob Larson was amazing in helping is purchase our vehicle. Very friendly, helpfull and an absolute delight to work with.
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April 2024 by Michelle Mason
Fast and and people people to work with
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April 2024 by Craig Cheney
Dealing with Kristin is a joy she has the knowledge and personality to make it a pleasant experience every time.
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March 2024 by Eric Gabaldon
Quick service. Comfortable chairs in the waiting area.
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March 2024 by Kimberly Lloyd
It was great. The oil change was very quick, not much time waiting.
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February 2024 by Danny Erbe
Did as planned in timely manner
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February 2024 by Roxanna Gregg
They are great at sending me reminders of needed maintenance on my vehicle. It is great that I can text with them rather than a phone call due to working. They are always kind whenever I have went inside. They are also great about giving me a ride to work or picking me up after work to get my vehicle back as well as they will also pick up my vehicle from work and bring it back. I have never had a bit of trouble with the vehicle I have purchased from them this is my second one from Jay Hatfield and both have been great vehicles the only reason I traded was for a little roomier car.
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December 2023 by Stephanie Kelley
Great customer service, very friendly & not pushy!
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December 2023 by Ma. Clarita Yonson (Claire)
Fast service and I would like to thank Jacob for accommodating my request and his assistance as always
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November 2023 by Nancy Peter
Very nice
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October 2023 by Doug W. Toon
$72.58 for an Oil Change without tire rotation and not even 5 qt? That's unacceptable.
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October 2023 by Lee Ann Childers
Todd the sales manager assisted me by picking up my car in a nearby town and delivering it to the dealership for service. Service was quick snd thorough.
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September 2023 by Angela Swain
As always top notch professional service in a timely manner.
