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January 2024 by Denver Bossnup
I had to get a replacement card today Ashley was great professional, quick, and friendly. I have been with Academy bank for over 15 started my account in Colorado and absolutely love being a member.
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November 2023 by bob jordan
Great bank, convenient,Nice friendly staff
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May 2023 by Mary Whistler
I have always had a positive vist every time I've gone in there. !! It's a really good Bank ...
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May 2023 by Jacqueline Garrison
I was changing my name to my married name and even though I had my marriage license, new passport, new DL and updated address mail they wouldn’t change it. I had to close my bank account, walk into the next bank I saw, hand them the paperwork and open an account. Ridiculous. YOU DONT EVEN NEED A SOCIAL SECURITY CARD TO OPEN AN ACCOUNT. 9 years I had an account with them.
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February 2023 by Jessica Mefferd
I’ve always had issues at this location. It took them nearly 6 months to complete my name change when I got married which I was told multiple times “oh it takes 3-5 business to process”. Employees have problems getting access to their own vault so they can’t access bills larger than $20’s. Not worth your time if you plan on opening a new bank account
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October 2022 by Rose B.
Looks they only have 1 employee.Doors are usually locked so you can't go into the lobby.. one employee would rather you leave then have to do something that might be complicated..
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August 2022 by Sandy DeKeyser
Lisa and Hector were extremely helpful, professional and courteous.
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July 2022 by Tribe
Poor service and they will lie to you're face.
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June 2022 by Mary Price
A big shout out to Keegan at Academy Bank in Bonner Springs! He took time out of his day to help me with some questions I had about a personal situation. He was so helpful and understanding. I have always had the best service there. Thank you so much!
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April 2022 by steve seifert
They need to not revert to simply calling 800 numbers to verify checks. I called a local branch of commerce in less than 2 minutes as I have now wasted 23 minutes of my day attempting to do their job and apparently it takes more than one person to make one simple phone call
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January 2022 by Kelsi McDowell
Lisa is always so nice and helpful ! Everyone at Academy is always so nice and helps me do what I need. Lisa especially is always hard at work, and is constantly helping someone. Thank you guys!!
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December 2021 by sydney davis
I’ve been with academy bank for six years and have never encountered such rude, unhelpful and unprofessional employees as I did today. One of those employees being the manager Keegan Frazier. Not only did he hang up on me when I became emotional over a dispute error that they had made but he also answered and immediately hung up when I tried calling back. I had to look at the number to be sure I was actually talking to a bank MANAGER or a bank at all. I could not believe how I was spoke to, belittled called a liar and humiliated by the manager of this branch. When I then asked to speak to his manager or the owner he told me that there was no way to contact his manager that his manager had no email or phone number to submit complaints to.Thankfully, after speaking to an employee with the dispute center she helped me resolve this issue and the money should be back in my account Monday morning.I can see why this branch has 2.8 stars on google. DO NOT bank here! Out of all the reputable banks in Kansas City this should be the last one you consider.Also, if Keegans manager happens to see this review please contact me.After this encounter I will be closing all my accounts with academy and will never recommend them to another person.
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April 2021 by darkhorse douglas
Quick service, like always.
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March 2021 by Kat Russell
Google says there drive through opens at 8am WRONG it opens at 9am please up it!
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January 2021 by Hailey Hayden
This place used to be KCB and it's been a year or so since the change. I used to love the people and service at KCB but after the change, TERRIBLE service. The new staff members are not friendly, cold and unhelpful. I will no longer be using their banking services and will not recommend them.
