Don Hattan Ford offers a better way to buy and service cars, focusing on providing a smooth and honest experience for customers. Many customers appreciate their friendly and efficient service, both in sales and maintenance. Sales staff like Brady, Josh, Micah, and Kaden are praised for their honesty, patience, and helpfulness, making the car-buying process easy and stress-free. Customers value the no-pressure approach and the staff's willingness to be upfront about repairs needed. The service department is consistently friendly and efficient, with special touches like a ladies' day with free massages during oil changes. Overall, Don Hattan Ford is dedicated to improving the customer experience and delivering quality service in a welcoming environment.