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February 2024 by Tony Anderson
These people are awesome to work with.
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February 2024 by Matt Tucker
Brian is a great guy and runs an honest shop. My fireplace unit was almost beyond repair, and he recommended I just buy a new one. Didn’t charge me anything for the visit and the diagnosis! I won’t hesitate to call the Fireplace Guys again.
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January 2024 by Josiah Kortje
I was referred to this company by a family member. Solid company. Good communication leading up to the appointment. When they arrived, they went straight to work investigating and fixing the issue. For my fireplace issue, they were in and out within 30 minutes, while still providing a detailed report of what they did. Friendly people who genuinely enjoys and loves their job. Fair price. Highly recommended.
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January 2024 by Taylor Martin
Great customer service. After our initial visit our fireplace stopped working. They came out and fixed it free of charge. I would highly recommend.
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January 2024 by Dian Robinson
I was hearing an odd sound from my electric fireplace, so I contacted Thee Fireplace Guys and when they came out it wasn't making the noise (of course!). They did some research on the manufacturer and we're ready if it happens again, and no charge for the service call! Integrity and kindness is important to this firm. thanks!
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January 2024 by Kenneth Sublett
Very professional, nice guy, works hard and gets the job done at a good price and on time.
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January 2024 by Stevie Cox II
Great Customer service. Showed up on time, and completed the job. Will use again.
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January 2024 by Jonathan Sherman
Gas fireplace hasn't worked in 2 years. They squeezed me in last second due to a cancelation, cleaned it, diagnosed the issue and got it working on less than an hour! Technician was very professional and clearly knew what he was doing. Highly recommend this company.
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December 2023 by Amy Chapman
Came out over the Thanksgiving weekend to complete a warranty repair. Fantastic service and always very professional!
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December 2023 by John Paul Caviale
Brian came by and did everything in his power to fix my fireplace, but it’s just an old piece of junk for which they don’t make parts. Instead, he told me exactly what I need and prepared my fireplace for a new unit. He didn’t charge me a penny, and I would definitely use him again.
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December 2023 by Brad McGlachlin
If I could leave 6 stars I would! I called two other companies when our fireplace quit working and they never even called me back. He fit us in as soon as his schedule allowed and we are currently enjoying a cozy fireplace on this beautiful snowy day of almost 6 inches! I didn't realize how dirty the glass was and it looks fantastic now! You have a customer for life, thank you!
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November 2023 by Andrea Schull
After having another fireplace repair guy come out that quoted us over a $1000 to fix our fireplace we were dreading getting it fixed- however Brian showed up and repaired it the same day for under $300! Great guy, friendly and thorough- will definitely use him and recommend his business to anyone.
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November 2023 by Nicole Miller
Brian was fantastic! Very friendly, very knowledgeable, and very quick. We needed multiple parts of our pilot system to be replaced and he makes a point to carry a lot of parts with him so he can get customers completely serviced in one trip. Highly recommend!
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November 2023 by anna kaiser
We highly recommend Brian. Unlike others in town, Brian worked with us to help determine what replacement part we needed for our gas fireplace. Once the part came in, Brian scheduled us for the next day. Brian gave us a time window for when he would arrive and arrived during it. We will be using Brian from now on!
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October 2023 by Fadi Joudi
Great service ! I recommend them to everyone !
