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September 2022 by Julie Miller
DO NOT RENT FROM THIS PLACE!!I had rented a unit from them for the past 4 years. Costing $150 per month! I live in Texas and had not been able to check on my property. This month I began to remove my items, and found out their units LEAK. My mattress /box springs that were covered in Plastic are now ruined. 3 beds with Mold and Mildew on all of them also the tops of several antique dressers are now destroyed.The owner Susan,, informed me it was MY FAULT, for not having renters insurance, or putting them.in a climate controlled storage. She stated the units are " inspected" 2x a year. Well I was never informed there "may have" been an issue, but they sure took my money every month!!!They took NO responsibility for their leaking units! I never asked for money or to reimbursed, but was treated poorly, when I "suggested they NOT RENT THAT UNIT until the issue was addressedI always paid them.on time, and am not being evicted for non-pymt. Sad that it will cost me to replace what I had, after what I paid them already!
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December 2021 by Marc Baratta
Used Self Stor of Andover for about 6 months from early summer to this past November. All I can say is they were absolutely fantastic and would not hesitate to use them again or recommend to anyone who is looking for a storage unit in the area. Had a bit of a special circumstance toward the end, and to say the owner was accommodating would be an understatement. In a time where customer service is non existent, it was refreshing to see a business go above and beyond to take care of their customers. I can not recommend them enough. A+ all the way around.
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November 2021 by Monte Ysidro
Very nice facility. Clean, secure and owners are easy to work with.
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November 2021 by C H
Poor customer service. We found out when we opened our unit it had tons of mouse droppings. Went back the next day to tell them we want a refund and they stated they don't have mice and they don't give refunds. Just don't use this place!
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August 2020 by H.
You will never find another storage unit that has such caring and compassionate employees ♥️ We can never thank them enough!
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January 2020 by Heather Hawkins
You will never find another storage unit that has such caring and compassionate employees ♥️ We can never thank them enough!
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November 2018 by Michael Ralston
Secure facility, good customer service. It is also well lit and easy to get trucks in/out.
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October 2018 by Shane Allen
Susan is a absolute pleasure to work with great customer service
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September 2018 by Andy Simmons
Great people to do business with. Real people, honesty with a double dose of integrity! I have probably rented 50+ storage units for work over the years and I have never had a better experience. Fast sign up, simple move out, and very reasonable prices. A+++!
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June 2018 by Dave Bittle
A little pricey, but its Andover. I felt like my stuff was safe and secure
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August 2016 by H Pilot
Poor custom service, rude owner, dirty fascility. Avoid.
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July 2016 by Mike Perrigo
This customer was upset because we do not prorate when you move out. and they moved out in the middle of the month.. and wanted money back.
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July 2016 by Amanda Schmits
These units leak with rain! Renter beware. Manager is well aware of the water intrusion and makes no effort to remedy or even prorate your rent when you leave after having you items damaged. Horrible customer service and the worst management I've ever met.
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June 2016 by SOFA AND FURNITURE
Poor custom service, rude owner, dirty fascility. Avoid.
