-
June 2023 by Jacob Taylor
Emily did such a good job with my tests and explaining my results to me. She was extremely professional, and I recommend her (very loudly) to anyone with hearing loss!
-
June 2023 by KellyandChris Phelps
When I told your employee, Tim, that the product I had been looking for had been out of stock for a week, he went and got a forklift and pulled the pallet down and got me what I needed right then! I am so impressed. Excellent customer service!
-
September 2021 by Rebecca Garcia
This location is odd. First time at this location and I don’t think I will return. They have a membership card n*** at the entrance. I entered and she made me stop and show my membership card. Never has this happened to me before at any Sam’s Club. I asked her why the other locations have never stopped me to ask to see my membership card. She said the other Iowa locations aren’t really Sam’s Clubs and that is probably why. What?
-
September 2021 by Damian York
Horrible service all around.
-
February 2021 by Robin Rinehart Renda
I recently started buying the large pack of chicken tenders. The last 2 time I weighed the chicken to see how accurate the store is and both times the weight in the package and the actual weight was off by almost a pound. I like all the other products but won’t be buying the chicken tenders anymore. I don’t appreciate being overcharged.
-
June 2020 by Casey Lane
I have always been a Sam's club lover, but had a very unfortunate situation lately. I had been into the store Monday morning and asked about a swing set. I was told they had one in the back and upon checking on it they discovered it was an online order that had been returned and dropped off at their store. Because of this they were unsure if they could sell it, so they took my name and number and said they would call in a couple days after they checked to see if they could se
-
January 2020 by Barry Niederklopfer
worst customer service. refused to let me in the door because i forgot my card at home
-
December 2019 by Ruben Luna
The tire department must improve their client service. Today I went to get new tires, I was told that they didn't have enough staff to get the job today and maybe not even tomorrow. What's the point about being a plus member if the service is worse that the usual business that don't require a $100.00 membership? since this is not the first time I have problems at the tire department I am seriously considering getting a Costco membership.
-
August 2019 by Jean Belden
LOVE THE SERVICE AND PRODUCTS
-
March 2019 by Paula Underberg
bought a "new" air dryer oven. got home 2 hrs away take it out of the box and it was used.. called and was asked if it was shipping grease on a item used to make food. right.. so now we have to drive 2 hours back to return it. with no compensation for gas or time.. will never shop at this Sam's club again.
-
January 2019 by Sony Sithonnorath
Paid for a headlight renewal they messed up my head light and refuse to pay for it. SamsClub
-
March 2018 by Patty Daniels
The woman with whom e had an appointment was very rude. She kept us waiting for a good 20 minutes and was barely apologetic. My husband, unfortunately, had made an appointment, but neglected to let them know it would be for two people. She acted as if we were some sort of insignificant children. I want you to know that my husband is a former mayor of Des Moines. He was very popular and well-respected, and is not used to being treated like that- nor am I. We don't like it. We didn't like her either- both her appearance and her manner were unpleasant. We were polite , apologized for our misunderstanding the drill,and did set another appointment. We are not going to keep that appointment; as we left we both realized that we did not want to have anything more to do with her. We like Sam's, and we like to do business there, but your audiologist Shanna is a real j****
-
August 2017 by Kevin Petalos
Closed at 7 on Sunday?
