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February 2024 by don hosek
Met Justin at the Home Show last year. He came to our house and gave a quote on windows. We had a lot of quotes but he was the only one that really listened to what we wanted. So impressed ended up having his team do stone on the front, fascia, gutters, front door and siding. Our house became a home. Couldn’t be happier!Sorry it took so long to get this review written.
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November 2023 by Ned F
We had the front of our home totally redone. We had an old style of stucco and upgraded to regular and decorative siding. The result was terrific. The team was knowledgeable and hardworking. Lastly they also did a great job of keeping our yard and driveway clean both during and after the job. I would certainly recommend them.
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September 2023 by Bob G
Ben, a salesman with A New Look Exteriors, stopped by my house and offered me a quote to reapir some things on my house and paint it. I felt the price was fair and approved the job. Mario and his brother, Miquel did the work. They did an outstanding job! Mike, the production manager followed up to make sure I was satisfied even before I made my final payment. Mike's knowledge and attention to the details was satisfying. Good job!!
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August 2023 by Ali Ackerman
Justin and A New Look Exteriors was prompt to our inquiry and completed our project in a timely manner. They thoroughly explained the damage that was done from a recent storm, how much the repair would cost and time it would take to complete. They double checked their work and made sure we were happy with the service after all was said and done.Justin and his team went out of their way to help us repair damage to our siding that other companies in the metro would not help us with. He also helped work with our insurance company to make sure it would be covered.We will be recommending them for any roofing, window or siding repair in the future!
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August 2023 by Alyssa Yates
Justin is incredibly friendly and transparent to work with and Miguel does amazing work! He is clean and communicative as he completes the project and does an all around great job. A new look has done 2 projects for us now and we will definitely continue to use them.
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August 2023 by Jean M.
A New Look Exterior came door to door in our neighborhood looking for business. Our driveway was severely cracked and they offered us a great price to take on the job. Within 6 months of the driveway replacement, the driveway was cracked again. I had a terrible time getting ahold of anyone to talk to me about it and at one point someone even said to me "well, you got the lowest price", etc. Apparently the deal that I received was for a sub-par job and not a great job?? Driveway is still cracked.
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July 2023 by Sheryl Jensen
A lot of contractors have worked on my home in the past 26 years, and I can say enequivicolly that A New Look Exteriors is the absolute worst. I am in the process of replacing the gutters and downspouts that I bought from them a year ago. Save yourself the trouble and hire a different company.
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June 2023 by Seth Hagarty
Zach with A New Look Exteriors did a great job replacing our roof! He went above and beyond to help us get a claim for our roof. The roof was replaced quickly and looks amazing!
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June 2023 by Hunner Johnson
Absolutely fabulous. Communication was great throughout: texting updates of our roof as they worked on it. Finished the roof in one day which was awesome! Truly went above and beyond my expectations: fast, efficient, and great to work with. Would definitely recommend them to anyone in the DSM area!!Service: Roof repair
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April 2023 by Michael Shepard
Had a new custom front door installed this week and it looks drastically better than our old door, really changed the look of the house. Sales person did a great job of showing & explaining the door options and we're very happy with what we chose. Kept it low pressure and put up with our slowness in making a decision. Install went great, Miguel and the guys did an excellent job with the install overall as well as keeping things neat in/outside of our house. Miguel talked me through their process, confirmed some trim/paint choices and even asked how I'd like things cut (90/45 angles), which makes a big difference. Can't count how many times I heard them fire up the vacuum, which I really appreciate. Had a small snag with which type of door we ordered and what got delivered, but was minor and they made it right. Overall happy with the process from start to finish and excited to have a nice new front door.
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April 2023 by danielle driggers
We used A New Look Exteriors to replace our new roof, as well as to extend the roof-line over an expanded patio addition. They also painted the exterior of our home. The end result was all we hoped for and more! Their employees were always on time, professional and worked hard to get the job done in a timely manner. I highly recommend A New Look Exteriors for roofing, painting or general repair construction needs.Services: Exterior painting
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March 2023 by nick rogers (tmes85)
I had a negative experience with A New Look Exteriors. It is frustrating because I needed to take time off work and wait for a service provider who ended up not meeting my expectations.Firstly, it's concerning that they did not communicate the minimum square footage requirement for concrete work upfront. This information would have been essential for me to know before scheduling a visit, as it could have saved us both time and effort.Additionally, it's disappointing that they showed up late after I had taken a day off work. While delays can happen, it's respectful to keep customers informed if there are any changes to the agreed-upon schedule.Finally, it's concerning that they claimed to do fences over the phone, but then said otherwise when they arrived. This is a clear miscommunication that could have been avoided if they were upfront about their services from the beginning.Overall, based on my experience, I cannot recommend A New Look Exteriors. I would suggest looking for another service provider who is more transparent and respectful of their customer's time.
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February 2023 by Paula Midgorden
They were here when they said they would be and did outstanding work. All very professional and polite. The whole process, from initial consultation and estimate through the finish, I was kept informed. I can't say enough good things about this awesome company.Service: Exterior structural repairs
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February 2023 by Lisa Neff
I initially contacted Justin to get four new windows for our kitchen and ended up with four new windows and a new roof. The roof was done within a few weeks. The windows took longer due to manufacturing time frames but that was explained to us when we ordered them. Work crews were both professional and left at the end of the day with everything cleaned up and out of the way. No nails laying around after the roofing job. ?Both projects were finished in the time frames outlined with professional results. Office staff was also professional and responsive. I would highly recommend to anyone in the market for roofing, windows and/or any other services they offer!!
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February 2023 by Cindy Haselhuhn
Extremely poor customer service. Had a new driveway poured in September of 2022. This winter, the driveway has raised 1" or more from the garage floor. Contacted company through both text and voicemail, but never received any call back. Had to keep reaching out to them about the issue. Said they would send someone out to take pictures and that the raising of the cement was "normal" due to freezing. Have consulted other cement contractors who state this is not normal and New Look should come out and fix the issue. Company never sent anyone out for the pictures and has never called back. They don't stand behind their product once they have the money.
