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March 2024 by Srej S
I called in to this location to inquire about my last inspection date and spoke with Shay. She informed me that she would not be able to look this information up and I would have to call my location where I purchased my rings back in San Antonio, Texas. After that statement I then asked if it would be possible for me to have my information transferred to her location since I now live here, but I was told that I would still need to speak to the Texas store. Not only did that not make sense, but it’s a major inconvenience calling out of state just to be serviced in a different state. I then reached out to the San Antonio location and the representative was confused with the information that I shared from Shay. She stated that Zales system that they use is nationwide and I should call back because Shay should be able to locate my information with my phone number. I will say that I was pleased with the San Antonio team she provided me with the information requested. I called this location back to provide the update and to ensure that my information could be located. It was located, no apology for the misinformation. Poor customer service based off of this experience.
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October 2023 by Samantha Garcia
Worked with Cortlyn to figure out which rings styles and sizes fit me best. A great experience!
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October 2023 by Nelson
Cortlyn was able to help us today at Zales. Great customer service, highly recommend!
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September 2023 by Nikki Thammathay
Stopped by the Jordan creek location today for a cleaning and the store manager Yuki really went above and beyond for us. She noticed a loose stone on my husbands ring and suggested sending it in so we wouldn’t lose it later. She took the extra time to really inspect our rings and help us today. She was a delight to be around. I can’t recommend this location enough. They’re always super helpful and so genuine.
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September 2023 by Michael Warmenhoven
Yuki was very helpful in selecting the perfect gift for my wife, from the moment I walked in and even to let me know that I had left something in the store. She was friendly, paid attention to what I was looking for and what I was staying away from. With her help, I am sure I have something that will make my wife’s birthday extra special!
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August 2023 by Brandi Warmenhoven
WOW! I stopped in to get my jewelry cleaned and inspected. Yuki was so helpful and thorough. She helped me get all my paperwork sorted and my jewelry is so clean & shiny!
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August 2023 by Shawn Gronau
Yuki did an absolutely amazing job helping me pick out an anniversary ring for my 15th. I did not know what I wanted when I walked in. Yuki was kind and patient with me as she helped me narrow down what I was looking for. I will shop here again and tell all of my friends the amazing service I received.
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August 2023 by Brieanna Klooster
Staff was very helpful and friendly. Beautiful selection in store! Will definitely be back again.
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July 2023 by Janice Jones
I drive over an hour to get my jewelry checked for my warranty, but the jordon creek store has been closed the last two times I've been there. I'm doing my part but they are Not upholding their part. ???
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June 2023 by Micah Rasmussen
We went in to get our wedding rings inspected and rhodium coated at the Jordan Creek location, great experience and top notch service. Thanks!
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June 2023 by Neil Aves
Store was clean and organized. The staff was friendly and helpful. Neil and Audrey were fantastic!
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June 2023 by Jazmin Ramos
The manager was so helpful. They checked my ring and were so kind. I definitely recommend.
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May 2023 by Paul Bennett
Tara was absolutely great. Very knowledgeable about the rings and diamonds. Great experience!
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Tara was very helpful, walked us through the process and made us feel important would highly recommend other customers to work with Tara!
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April 2023 by Kennedy Brokaw
Bri was super patient and explained all of our options in complete detail for the perfect engagement ring