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November 2023 by Kat Rieger
Florence checked me out and was on a phone call in her air pods the whole time. Didn’t hardly acknowledge me at all, horrible attitude bad service
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October 2023 by Christeen
Really like shopping for dresses here , nice quality for the prices. Rude customer service today during our visit. Employees sat talking to each other without acknowledging us standing at the counter, they acted like it was a hassle to help us out when that is what they are they for. I would have left without buying, if my daughter hadn't gone through the whole process of trying on all of the dresses and finding one she liked.
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October 2023 by Dorian O'grady
This is really sad three employees for the whole store line is longer than two hours just for the waiting room check out it’s another two hours. I would really avoid the store….
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October 2023 by Tammy Willett
Says it opens at 10am it’s 10:40 am now and lights still off this is ridiculous!!!!!!
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September 2023 by Anah Torkelson
I love windsor! They have something for everybody and every occasion. We bought our bridesmaid dresses here. Its high quality fabric according to my seamstress. The reason I gave 4 stars is they don't allow returns on certain dresses, I live over an hour away from the closest windsor so this is a negative for me as I often order a couple sizes and return what doesn't fit.
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April 2023 by Jessica B
Awful customer service from the store at Jordan Creek, particularly the girl working today. We had bought a dress we needed to return. Said we couldn’t bc it was a special occasion dress. The receipt said we could in 14 days and the girl who checked us out assured me we could within 14 days. The girl today refused to take it and said not to waste time essentially talking to her manager because she would not take it either. Tried to call corporate and shocker their mailbox is full! Will never buy from this store again after this. Too bad too because I have several daughters .
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March 2023 by Cassidy Murray
Lauren is the ultimate!!! She makes every experience here seamless and fun! I can’t thank her enough for being so helpful and patient.
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December 2022 by Lloyd melinda
They need to open on time. Alot of people waiting and no one is here.
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December 2022 by Holly Kraber
My daughter and I went to the Windsor store at the Outlets of Des Moines today and had an absolute blast! We were the only ones in the store and the manager was so helpful! We walked out with a winter formal dress and jewelry for an amazing price! We will be going back for prom. Thank you Ann Marie!!
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December 2022 by Erica Kellogg
Maybe I'm the odd one out in these reviews, but I absolutely loved my shopping experience here. I personally don't like being hounded when I'm trying to shop so I just went in and browsed. I found 2 dresses I really liked and dressing rooms were closed. No biggie. Bought them anyway and figured I'd try them on when I got home and if I didn't like them I'd return. I fell in love with both. I actually wore one of them out for my birthday this past weekend and the compliments I got was insane. I felt very beautiful in it. Can't wait to shop here again!
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December 2022 by martha mcguire
NO NO NO. SO BAD. My friend was hired at 14 and they made her close all by herself because they're racist. They break child labor laws!! The dresses are so badly sized and they are AWFULLY MADE!!!!!!!!!!! THEY TOLD ME TO NOT TAKE A PICTURE IN IT BECAUSE I LOOKED BAD. THEY SAID DELETE IT FAT!
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December 2021 by Tracy Hammer
Went to exchange a dress we bought online that was to big, was told sorry cant refund your money, my daughter found a couple of dresses to try on to do an exchange, nope sorry fitting rooms are closed, come back at 3:30 pm and there will be an extra person so the fitting rooms will be open, nope sorry it will prob not be open for another hour, seriously?
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December 2021 by Cathy Tieszen
I came in store and employee refused to help me she was very snotty and unprofessional. I was at the location in jordan creek. Her name was raven
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December 2021 by emma peterson
They still don’t have dressing room open like how u supposed to try on dresses without dressing rooms and they keep saying it will be open it a couple days but that was 3 weeks ago.
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December 2021 by Richi Diamante
Amazing customer service!!