-
August 2021 by Clint
My family used West Bank as our primary bank for years and my mother continues to be a good customer four them to have. Since I personally don't have an account with them and haven't in many years I won't make any judgement other than how.they ready my Mom and what she has to say about their services and employees. And she raves about them.
-
May 2021 by The Fray All Day
My family used West Bank as our primary bank for years and my mother continues to be a good customer four them to have. Since I personally don't have an account with them and haven't in many years I won't make any judgement other than how.they ready my Mom and what she has to say about their services and employees. And she raves about them.
-
January 2021 by Kyle Brommel
Worst bank ever was 4 minutes late to their closing time on Christmas Eve it wouldn't cash my check so I could have a decent Christmas good luck to your company in the future if you treat customers that way
-
July 2020 by Michael M.
I just left West Bank after making a deposit. This has been my bank for 37 years which is longer then I've been married. It's certainly been easier staying at West Bank since it has been staying married. Driving back home the idea of loyalty hit me like a ton of bricks. I've had offers from other banks that the company I work for does business with but when it all comes down to it, they simply can't compete. West Bank gave me my first loan. Then VP at the Grand Ave location gave me my first note, loan, and carried me more than once. He stressed the importance of forming a relationship with your banker and stressed that while your credit score is important, your character is every bit, if not even more important. Although it was rare, there were a few times that I did not have enough funds available to me to pay all my bills and the mortgage by the due dates. A quick call to the bank explaining my situation quickly alleviated any concerns I had as "we got you covered" was the norm. I should stress that this was a rarity and only asked for in extreme cases. Had I abused it I doubt that it would have been made available. It's never mattered how much cake I have in my accounts, I've always been treated like I mattered, whether my main account had 6 figures in it or a negative balance. To West Banks credit I've always been treated like they wanted and appreciated my business.
-
January 2019 by Stephanie P.
This bank is local and they show customer service better than anyone else. I have Val accounts at several bank but I always enjoy the visits to West Bank the best. They have locations all over town but none that are very close to my travels anyone but that does not make me want to change. One year the bank sent be an amazing chocolate assortment tower from the Chocolate Storybook. This was unheard of plus they also supported a local business. It means a lot that they supported the local community. The bank and the staff are just the best. They remember you when you walk in even if it is just twice a year.
-
September 2018 by Shari K.
We've banked here for 6 years and have only experienced friendly and accommodating service.
-
August 2018 by val veiock
I enjoy going to this bank because they are extremely friendly! I have my business account and personal account with West Bank and this is the branch that I spend the most time going to. I have never had to wait in line, the staff knows my name and always seems genuinely happy. I have never witnessed an error and they are quick, convenient, and knowledgable whenever I have questions. Also, the drive through window is fantastic...speedy and you don't have to get out of the car. My favorite thing about West Bank is that it is local and you can easily talk to the people who run the bank. They are easily approachable and sponsee all kinds of local events and charities too! I support them because they give so much back to the community. Go to West Bank! They are great!
-
July 2018 by bryce holt
i have never felt so cheated in my life steal from poor helpless widowers will you
-
June 2018 by Bryce H.
Hello all i have never had such a horrible experience in my life this bank feels free to empty your checking account in service fees if you don't use it & then after they steal the money they run it into overdraft charges & apply finance charges & expect you to pay that as well the rest of the story is that after my wife died from cancer leaving me 2 little girls to look after i spent all afternoon at the east euclid branch showing them her death certificate & other info told the manager i was leaving the country & over the next year & a half they drained my account & refused to give the money back maybe they should read James 1:27 ABOUT HELPING ORPHANS & WIDOWS IN THEIR AFFLICTIONS
-
September 2016 by Melanie F
Were they always know your name
-
August 2016 by Judithica P.
New to the area, and very surprised that the snotty girl at the counter could neither sell me a money order or make change. So much for the friendly neighborhood bank.