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January 2024 by Aurora Jaqua
The employees are friendly and efficient! Thank you.
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November 2023 by Jenn Willoughby
Slowest drive thru ever.
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July 2023 by Darryl E.
They went out of their way to help me get ahold of what I needed to sell my car EVEN THOUGH I AM NOT A USBANK CUSTOMER (it was auto loan related). Emily Leonard was kind, helpful and diligent. I would consider doing my banking with them in the future.
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June 2023 by Laura Blythe
I lost my husband, he always took care of everything. US Bank has been very helpful, especially Jon Helak at the Westown Pkwy branch. They've helped me with so much.
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June 2023 by Alex Hewitt
Absolutely one of the slowest banks ever. I would avoid coming here if you are on a time crunch.
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May 2022 by Jen H.
I have been banking with US Bank for 25 years, and have both personal and business accounts there. I drive out of my way to personally avoid this branch even though it is right down the street from work. Years ago this branch was fine. However for the last year or so every employee is absolutely rude and unprofessional. Everyone one from the management to the tellers. I was in a pinch yesterday, and had to go to this branch and nothing has changed. Everyone has attitudes, is down right rude and extremely unprofessional. Save yourself the frustration and go to the branch at 50th and EP True where they are always great to work with.
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October 2021 by Nikki Snyder
The slowest branch by far. Was told last time I was there that it would cost me $10 to split my check into 2 accounts. Something I can do for free on the app.Just left the same teller, after waiting in the lobby for several minutes while she counted atm deposits. Meanwhile several other people were helped by the teller next to her while I stood waiting. I’d rather fight Fleur and Ingersoll road construction to go to the other branches. I’ll be avoiding this one at all costs.
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September 2021 by Jen Hamilton
This branch is the worst. We have been coming here for years, and it has gone completely down hill. The employees are rude. Not to mention they screw up my deposits every time! Oh and good luck reaching the branch by phone to fix their mistakes.
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August 2021 by Max Kohn
I have had no problems with branch. ATM is located by the drive thru. No ATM inside the bank.
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August 2021 by Daniel Langworthy
Only writing this review because I have nothing to do because I’ve been waiting for service for 20+ minutes. There are currently three employees helping one customer and I’m the only other customer
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May 2021 by Freakyy M3
worst bank ever do not go here alex is very useful
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April 2021 by Edward Myers
You go into the bank at opening 9:00am and there are no tellers at their post, at 9:05 they start to arrive, gather for some conversation and then go to the vault to get their cash drawer. They then spend another five minutes playing with the cash drawer. Know acknowledgement that you are standing there.It took me 20 minutes to get waited on to have a teller tell that this is old fashion lobby customer service..This Location has know idea what customer service or where it came from. I later tried to call the manager through their phone system and could not get in by promoting their system.This branch needs a management chance, how about somebody who cares about customers!
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March 2021 by Kelly Coenen
I experienced poor customer service at this branch. They refused to notarized a document when I am an authorized representative of my company and have never had an issue before at a US Bank branch or any other bank for that matter- and I’m a client of US Bank. The personnel were trying to rationalize why I was signing on behalf of my company, when I explained I would sign with my name and title with the company. I was turned away after hearing them converse loudly in the back about this. They seemed to not understand the role of a notary.
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February 2021 by Oli Cen
First of all I’m pregnant and this location doesn’t have a restroom. Secondly I try to withdraw a measly $500 of my own money at the counter and the lady asked me to sign four things prior, fine. Then ask me that I write my SSN and occupation down on a recipe. Come one now. I could have went to an ATM for a 5th of the hassle. Do better.
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July 2019 by Bethany P.
Usually, this branch has great employees that greet me and work with me to help me. However, I went in yesterday to hear a teller yelling at an older gentleman who could not hear well. The older gentleman just misheard the teller and asked for the wrong amount of money, so the teller got very frustrated and sternly told the man to "listen next time" and continued to tell the man that he had messed up and continued to be rude to him for the remaining time the man was there. There was no teller, after the teller that helped me went to the back, so the rude teller was the only one I could ask if I could use the restroom. I asked "Sir, are your restrooms employee only?" and he looked at me, glared and looked on, ignoring me. I then just interjected another "sir" to see if he maybe didn't hear me, but he then rolled his eyes and held up his finger for me to wait, so I left. Usually don't have this service at this branch but wanted to share.
