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November 2023 by Lisa Dukes
The man working today was amazing. He offered such great customer service and took care of the service so quickly. I am comparing the same service at the Ankeny location and it was night and day. WDM store, professional, fast, and affordable. Ankeny store, the opposite, stay away from that one.
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November 2023 by K. Kent
Thank You. Your kind service was appreciated beginning to end. You took the time to thoroughly explain what was found and not found on my laptop. And a dust bunny cleaning as well, thank you.
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November 2023 by Stacy Vinsick
Absolutely wonderful, staff very nice and keep you updated on the progress of your phone. Very fast only took 2 hours.
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November 2023 by Michael Wauters
Please include the IMEA code for the phone that is being repaired in the request through Asurion. I have 2 of the same types of phones on my account and set up the repair for the incorrect one because there was not an IMEA option. Had to do it by trial and error.
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September 2023 by Michael
CUSTOMERS BEWARE!!! Brought in my phone for a screen replacement. They broke my audio during phone calls and said all I can do is contact Google for a warranty replacement even though they caused the issue. I wouldn't do business with them again. No accountability for damages they caused.
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September 2023 by Dave Corbett
I had a great experience with uBreakiFix! They replaced my cracked screen in the promised 2 hours. My phone was covered by Verizon, so no cost at the store.
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September 2023 by Cassandra Rathjen
Great experience. Not only were they open on Labor Day but they did a great job fixing up my phone after I stupidly broke the screen the day before.
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September 2023 by Robert Valencia
I walked in to ask a couple of questions about a phone repair That was scheduled for 3 days from now. The associate looked at my phone. He told me that he would be right back. 10 minutes later, the screen on my phone was replaced. Wow! I didn’t expect that! Great service!
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August 2023 by Brad Titus
My Galaxy Note 9 speakers were not working well at all. Made a 10am appointment... and was outa there working like new by 10:11am... and had a great conversation about Alaska!Highly recommend this location!
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August 2023 by Dianne James
Great service. Have a Samsung Galaxy Flip 3Z. Screen protector was lifting in the middle. Instead of warranting the phone through Best Buy for $200, Asurion was able to change the screen protector for a fraction of the cost.
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August 2023 by Mark Miller
Us Cellular said we needed a new phone, min $700. We went to Asurion and they fixed our phone in about 2 minutes and said "no charge". These guys are awsome.
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June 2023 by Abhyuday Chawla
I had come to them regarding a display issue on my iPhone which apple had claimed was not fixable and I would have to pay 700$ out of pocket to get it fixed.Thankfully, I bought AT&T insurance and they sent me to Asurion who fixed it really quickly. The team was extremely professional, helpful and knowledgeable. Furthermore, they went above and beyond (replaced missing screws) to fix my phone and keep costs to a minimum. I strongly recommend Asurion for all technology needs and they have certainly made a customer for life!
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June 2023 by Macy S.
A month ago I got my screen replaced and after it was done, my volume buttons were stuck and my phone was making a weird sound when i pressed on it. When I went back in they told me it was my fault because I put it in my Jean pocket and sit on it. Shortly after I had a huge black dot develop and went back in and they told me to submit another claim. I then decided to go in a third time and complain. I luckily got Phil and he said new management took over on 6/2. Phil was absolutely amazing and did everything to help. The new management was already 100 times better than any help I had received before.
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May 2023 by Jenna Young
I tried going in yesterday an hour after they opened and the door was locked and no one answered the phone. I then went the next day and was able to make it in but talked to a very condescending employee who was very rude while explaining how they can’t help with anything that had to do with their “third party.” I understand that it wasn’t their fault what goes on with their third party but this guy was not helpful or even nice in any way. He even cut me off multiple times while I was talking to him. Definitely do not recommend this location.
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May 2023 by Scott Magnani
If I could rate 0 stars I would, absolutely terrible service. I made an appointment to come in an hour after opening, but no one was even inside. The lights were on but the door was locked, and no one answered the phone. If this place wasn't a franchise it'd be out of business already.
