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January 2024 by Maddie Rath
I would die for Bradley. By the time I came here, I had already gone to 4 gas stations to fill my tires with air and was unable to at each one, and one of my tires was almost flat. Came here on a whim and Bradley was so nice and helpful about it, even offering to warm my car up in the shop to get the snow off it. I didn't even get charged! I will 100% be coming here for all my car needs from now on :)
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January 2024 by Keisha Peters
I've been coming to Tuffy's/Brake's Plus for a long time, about 4 years. Even after they were bought out by Brakes Plus. Before and after I've had great experiences with them and have always left with my car running great and having the confidence to drive the long trips I need to as a college student going to and from home. Especially during the holidays. I can't recommend them more and it's often that you're able to get an appointment scheduled with them even if it's the day before you need to get in. I haven't had too much trouble with availability which is important when you need work for your car asap.
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January 2024 by Bailey Finken
I actually found this place when my car broke down in the middle of a turn lane. The tow truck guy asked me where i wanted to take my car. I asked him where he recommended. He took me to tuffys. I went here before it was brakes plus. Even now, I keep coming back because they are reliable and give a great price.
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January 2024 by wafaa ezzat
Our car had a gas leak, so we brought it in to get it looked at. They diagnosed the problem right away, this was especially impressive considering it was New Year’s Weekend. Exceptional service and very friendly and knowledgeable staff. I highly recommend this place.
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December 2023 by Rusty Santos
Experience great customer and auto service at Brakes Plus! My car had been making noise when I brake and sometimes when I turned, so yesterday I decided to call around and get price estimates in West Des Moines. The first place I called wanted $100 just for a brake inspection. I called this Brakes Plus next, and since they will inspect your vehicle brakes for free (a great public service in my opinion), decided to go there. I'm glad I went because a couple of my brake pads were completely worn out and if I had to pay for an inspection too, I wouldn't have been able to afford getting them fixed. Functioning brakes are always important on a car, but even more so if you're a delivery driver.Yesterday at least, they were able to get me in and out quickly without a prior appointment and Mr. Bradley at the front desk was very helpful when I told him my budget, even going so far as calling AutoZone and having them deliver the parts I needed. This was my first time at Brakes Plus but won't be the last. Especially since they do more than just brakes.
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November 2023 by Jay Singleton
Amazing service and hospitality! GM James, Assistant GM Bradley, and the Auto Tech were awesome. Recommend this store and they truly care about their customers!! Great sales day service!! Stay blessed!!
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November 2023 by Scott Molloy
I've been here twice now, this time just for an oil change which they squeezed in for me on the spot and before that for the brakes on my other car. In my experience they are very knowledgeable and do fast and thorough work.
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November 2023 by tyler luft
Great and knowledgeable service team. Helped me with what I needed. Even went the extra mile and looked at a separate issue with my truck. Fair prices! Will be coming back for sure
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November 2023 by Jack Turner
I’ve been coming to Brakes Plus for a good while and I’ve always had a great Experience with how they handle everything and make sure my vehicle is always functional. The clerk name Bradley is very helpful in making sure my vehicle is well inspected and making sure what ever is wrong with it they can get it fixed.
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October 2023 by Mostafa Ibrahim
I had a fantastic experience with Brakes plus when I brought my car in for a brake job. The service was exceptional from start to finish. The staff was friendly and knowledgeable, explaining the entire process in detail. The mechanics did a top-notch job. Pricing was fair, and there were no surprise fees. I highly recommend Breaks plus for their professionalism and quality of work. Special Thank you to BradleyService: Auto brake repair
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October 2023 by Amy Catlin
My daughter and I traveled from Chicago to visit my grandchildren when her car started acting up. It was 3:30 on a Friday afternoon and it felt like we'd be spending the weekend without a car, and possibly not making it home for our flights on Monday, but then we walked into Tuffy by Brakes Plus.James and his team immediately made us feel at ease, figured out the issue, and got us back driving 1:00 PM on Saturday.Amazed and grateful! Thanks, James and Em!Service: General repairs & maintenance
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October 2023 by LaDeena Green
I am so very grateful for the work they did on my brakes! These guys are great! I was treated very well by all the gentlemen at this location. I cant thank you enough for your quick, friendly and quality service.Service: Brakes
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October 2023 by Kim Hiscox
I just found out today when I drove into Tuffy's on Grand in West Des Moines that they had been purchased by Brakes Plus.I had a coupon from the previous owners for a free oil change. I was so pleased that the new owners honored it!Even without an appointment, I only had to wait 10 minutes for them to pull my car into the bay. Now that's great service!
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September 2023 by Sarah Mondt
Honestly getting stopped at red lights has never been satisfying.My brakes started making an awful noise in the middle of my work week. I was unable to get it into the shop that weekend and on my next weekend, despite my intention to get it fixed, all the shops were closed both Sunday and Monday due to labor day. Two more days of driving the 30 minutes to work the noise was getting worse and I no longer felt safe enough to wait until my next weekend to get it fixed. I chose this place based on good reviews and proximity to work and my buddy's place who could give me a ride the rest of the way to work if needed because I suspected it would take some time due to condition they were in.The prices for the brakes were in line with my expectations based on my prior Google research. They identified additional issues which I was able to observe through the window as my vehicle was in the first bay. They were able to pull up my vehicle's service history via Carfax to give me advice. I felt like I was in safe hands. While I was there another customer stopped in for an oil change and they greeted him like an old friend. I got to gabbing with the fella while waiting on my ride and he's been taking his vehicle to this place for 20 years. That's impressive.Each red light I have encountered since has been strangely satisfying as my brakes performance is now fully restored. I have a 15 year old vehicle and she's back to running like a champ. I also appreciated that they were comfortable working on an older vehicle and not the slightest bit judgemental at keeping my old gal on the road and gave me the confidence that she will hold out for a bit longer yet. Cali rides again.
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September 2023 by MJE
As soon as I walked in, I was greeted and helped with a problem I had under the hood of my Ram that was caused by a different place in West Des Moines that had done work on the truck a couple weeks prior (rhymes with wire and stone). Problem was identified and rapidly fixed within an hour. Drove off like a champ. Service is great and my mechanic Emily was impressively sharp on the vehicle.Service: General repairs & maintenance
