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January 2024 by Nichole Poindexter-Wilson
Staff is always helpful and nice. Sone of them will even remember your name!
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October 2023 by Danielle B
Absolutely love the selection and styling! Love that there's such a great selection for people! It's on the pricier side but they almost always have some sale! Jenna at this location was particularly helpful for me! She was very friendly and quick to help me when I made a mistake. Everyone working was honestly very sweet and helpful! Love shopping here and will definitely keep coming back!
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October 2023 by Ld Famine (LdFamine)
Was in on 10/13 and 10/15 around 5pm both days. On 10/13 the ladies were absolutely wonderful 100% customer satisfaction, greeted as we walked in, very helpful in finding the perfect dress. Unfortunately we had to get the correct size online. On 10/15 the exact opposite, not a single word was said to me and my presence in the store was 100% ignored and I decided to go somewhere else.
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October 2023 by Jaynie Hoveland
Emily at the Jordan Creek Torrid was wonderful today! I placed a last minute order for funeral clothes and we needed it earlier than the up to four hours it could take for in-store pickup. My mom called and spoke with her and she started shopping it right away and let us know it would be ready in plenty of time for my husband to pick up. Thank you for your kindness and throughtfulness!
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October 2023 by Eric Suby
Wife liked it.
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September 2023 by Caitlin Page
Usually a nice store but when your hours are posted you should be open or have signs saying your closed
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July 2023 by Heather Lewis
I can’t shop here because of the disgusting smell. (West Des Moines Iowa) Today it was worse than ever and the employee told me “yea it’s always like that”. Gross! I’m going to have to drive to Altoona.
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June 2023 by E’laura Garcia
So , went in for one thing but Annette and Jenna were freaking awesome! I forgot my glasses and couldn’t see and they helped me through my whole shopping experience. Also I cannot remember the other lady but also awesome! Store was clean and well stocked. Staff very helpful . Needs more jewelry (they have awesome jewelry an shoes(needs more shoe selection.) Great experience.
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April 2023 by megan woody
The store is usually hit or miss. Sometimes I get staff who welcome me in and ask if I need help finding anything. Other times like today, nobody says anything to me until it's almost closing time. I love their clothing and it makes me feel confident.
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March 2023 by Dee Large
Watch those sales girls... They are great... Lol. Thank you all. Top notch crew
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December 2022 by Ashley Swinford
Selection this time of year was pretty meh. That surprised me because I can always find something I love here. The store and employees were perfect as always but the selected fashion this time just didn't hit the mark for me.
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December 2022 by Claudia S.
I was only here a few minutes but the two individuals working were very friendly and offered assistance, yet weren't pushy when I declined assistance. Another customer in the store was requiring quite a bit of assistance and they were very patient with her and what seemed like 1,000,000 questions. I was impressed with how it never seemed to bother them and they also didn't let that interfere with the assistance they were offering other customers in the store.
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November 2022 by juanita r.
Always friendly staff.....won't go anywhere else.
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October 2022 by Ed Birkey
Single father taking child to find a homecoming dance outfit for his daughter is not an easy task. Thanks to the the staff for shoving me out of the way and making her look fabulous! Couldn’t have done it alone!
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September 2022 by Bee&Fat Bennett
Today I came into the store to use my gift card. I was greeted by Shelly at the door whom was very friendly. I told her that I wanted to shop for a new bra. Shelly and I worked together and she sized me and had me try on some bras and even picked out two different style shirts to let me see the difference with the bras. I ended up buying those two shirts as well. I just want to really thank Shelly bc even after I came out the dressing room she showed me some of the clearance bras as well. I ended up getting some from off the clearance and some at the BOGO price sale. The cashier that helped me was very friendly as well. I ended up getting a shirt that she was wearing as well. My experience today was a complete customer service rave. The entire store was very professional and resourceful. The Torrid in Ames, Iowa was nothing like Des Moines. Thank you ladies.
