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April 2024 by Cam Coppess
We are long standing Sleep Number customers, we are on our second bed.We made a decision to purchase a headboard for our current California King split mattress bed. We looked online and visited a Sleep Number store in Gilbert AZ, where we were located throughout the Winter. The store in Gilbert AZ was very nice and had a display of the different type of headboards and upholstery styles. They were very helpful and offered to let us order the headboard at their location, as it would take 6 weeks before the headboard could be delivered and we would be back home by then. We chose not to do this as we wanted to measure our bedroom etc. to make sure that the headboard would fit.Once back home we measured our bedroom and everything was a go. We were excited and went to the local Sleep Number store, where we had made the initial purchase of our bed.We were greeted by an employee who attempted to be helpful. The first thing we noticed was that the store had very few display headboards. The store was so sparsely stocked that we wondered if they were going out of business.The employee showed us sample boards with pictures of headboards and color swatches. Since we had already done online research and had seen samples in Gilbert AZ, we were comfortable ordering a headboard that day. We also decided to purchase a bed skirt for our adjustable bed platform.The employee went to work placing the order through the Sleep Number computer system. At first, he was able to order both the headboard and the skirt, but then had a problem with the skirt. He said that within the system it had discounted the skirt to approximately $13 to $15. That sounded good to us. But before he could finish the transaction he got a message saying the skirt would be back ordered, and was ultimately unavailable. We told him to void the order of the skirt and we would get it at a later time.The employee finished the order and got a delivery date from the system for the headboard. The delivery date is June 21, over 2 months out. We were a little confused as the Gilbert AZ store indicated it would be approximatley 6 weeks.The following day, while at home, I went onto the Sleep Number website and ordered the skirt and it has been shipped, but it was not at the discounted price, (which was no big deal). No back order and no problem.So, we are happy to have ordered the headboard, and we look forward to it's arrival, as well as the arrival of the bed skirt. We like the product, but the appearance of the store and the interaction was just a bit confusing.We have recommended the Sleep Number product to other people, and will continue to do so.
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March 2024 by Brian Butler
Do not buy a bed that must connect to wifi. The software is pathetically out of date. I have only had my bed for about 2 years and my wifi network was recently upgraded to an eero mesh network.. my bed would no longer connect to wifi. After hours of troubleshooting I finally spoke with a rep from sleep number who told me their beds don't work with newer network including mesh. Their suggestion was to install and older router in addition to my updated network so the bed could find an older network to work on. 2 years in and this thing is obsolete. By the way I did install a second router and the bed still won't recognize it. So if you want an adjustable bed that won't adjust sleep number is for you..
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February 2024 by David Nolte
i happened to be in the area, stop t consider a purchase of a pillow cover, for a sleep # pillow. the gentlemen greeted me as i walked in the store. We talked about my thoughts, i looked and purchased my pillow cover.
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December 2023 by Cindy Murelli
Dawson was so professional, kind and informative.
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November 2023 by Gunner Powell
Very nice, patient, and understanding!
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August 2023 by Terry White
Pillow was a bit expensive but well worth it! I’m already getting a much better nights sleep since I started using it
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January 2023 by Dave Anderson
The sales experience was good for the bed. Corporate rules on warranty make no sense though. Kind of a racket.
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January 2023 by Mark Thorsheim
Doug was informative, helpful and personable in selecting and purchasing a mattress.
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October 2022 by Darin King
Ask for Aiesha, she was stellar. Knew her stuff, was very professional, and very knowledgeable. We bought a very nice bed, and we know we will be very happy about it!!Thabks Aiesha!!
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June 2022 by Tyler Arnett
We came in this weekend and Josh was really awesome. Super helpful, super knowledgeable and super good dude all around. He helped my fiancé pick out the perfect pillow and you could tell he really cared. Give this man a bonus or something, you can tell he cares about the work he’s doing!
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April 2022 by Carisa Danielson
Azaz was VERY helpful & so much fun to work with! We can’t wait to have our bed delivered!
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March 2022 by Rachel Griffiths
We had a great experience! All of the employees were very nice and easy to talk to. Very knowledgeable.
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January 2022 by Sarabeth Anderson
The staff were informative and did t try to push us into anything. We got just what we wanted!
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August 2021 by Nicholas A
Laid around, tried out the different settings, seriously thinking about this type of bed. Did not get thrown for trying different numbers and positions.
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August 2021 by Ronald Reynolds
Great employees, very knowledgeable, have had a sleep number bed for 16 years and loved it, so I went back and bought 2 more, looking forward to many more nights of great sleep.
