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November 2023 by Linda Irlmeier
We are extremely disappointed with the I8 smart bed and frame and honestly we wish that we never purchased this base or any thing from sleep number. The mattress gets hot during the night and the base did not work properly. We attempted to return the product only to find out that the base is non-refundable. This was not communicated to us at the time of purchase. We now have a ridiculously priced base ($4000) which doesn't work and we are not even a little happy about that. The pump and parts are incorrect as the techs say there are missing brackets so parts are on the floor. The base never connected to the phone so we have no clue how it will fix itself. For the price and time invested, this is really a disappointing situation. We were told by customer service that they would get this working within 2-4 weeks, but we have little faith that they will get it working. If we knew we were going to have something in our home like this that wastes our time and money on top of not working, we most certainly would never have purchased it. Please save your family the nightmare and do not purchase any products from Sleep Number.
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October 2023 by Linda I.
We are extremely disappointed with the I8 smart bed and frame and honestly we wish that we never purchased this base or any thing from sleep number. The mattress gets hot during the night and is basically an overpriced air mattress. The base did not work properly and still does not work even after multiple visits from techs to resolve its issues. We attempted to return the product only to find out that the base is non-refundable. This was not communicated to us at the time of purchase. We now have a ridiculously priced base ($4000) which doesn't work and we are not even a little happy about that. The pump and parts are incorrect as the techs say there are missing brackets so parts are on the floor. The base never connected to the phone so we have no clue how it will fix itself. For the price and time invested, this is really a disappointing situation. We were told by customer service that they would get this working within 2-4 weeks, but we have little faith that they will get it working. THE BASE IS DEFECTIVE AND DID NOT AND STILL DOES NOT WORK. If we knew we were going to have something in our home like this that wastes our time and money on top of not working, we most certainly would never have purchased it. Please save your family the nightmare and do not purchase any products from Sleep Number.
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October 2023 by Neil Glaser
Get non pushy service! Very knowledgeable and friendly!
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November 2022 by 1Thes511
I won't lie, this bed is amazing but 14 months in and the base quit working. We called not worried because we were told over and over about their 15 year warranty and how they come out and fix anything when bought the bed. Well, guess what... the base has a year warranty and then you have to pay them to come fix it. Parts AND labor! I feel bad telling all our friends to buy from them...the people were great until we had problems and then they were sorry but there was nothing they could do. Glad I bought a bed that costs as much as a car and now get to spend more money fixing it. Not worth it!
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May 2022 by Eldric
First off, the store is very clean. Which I would expect when you are going to be in physical contact with the product. Not all places make this happen. "HMakers" has some obviously used beds on display. There was no way I'm laying on those. Fortunately, at Sleep Number each bed looks and feels brand new. The store is also well lit and fresh looking. Our salesperson Ilka was great to work with. She was very pleasant and zero push. Ilka also answered all our questions and showed us each option we requested. She was great explaining everything and left no worries in our purchase. This made our experience exceptional. She provided us with prices and we went on to other stores just to peruse the options. They just didn't measure up to the Sleep Number or Ilka. We returned and purchased a p6 with Smart Base. No regrets in the purchase and can't wait for our bed to arrive.
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February 2022 by Thaddd
Jason S. was very helpful in getting me an exchange for a couple of pillows I had recently purchased from a different Sleep Number Store. Upheld the buy one get one half off deal that was used from my original purchase. Very nice store and good customer service.
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January 2022 by Scott Wilson
We were looking for Slumber land and Google maps sent us here. Didn't go in.
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July 2021 by Mary Cheboski
Ilka was a wonderful 'sleep specialist'.
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February 2021 by James P Stewart
Excellent........should be!!??I spent enough money.....But I hope.......worth it??
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January 2021 by Lila Smith
Very friendly and nice help
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January 2020 by Chris Swailes
Our bed was to be delivered today between 11 AM - 2 PM. We get a call at 12:20 PM stating the bed will not be delivered until 2/1/20 due to warehouse delivery issues. The new scheduled delivery dates is 2/1/20. We received an email the day prior advising how to prep for the delivery. We completed all of the steps to minimize the time the delivery people would need to be here. After arranging my work schedule to be home (cancelled a meeting), I get notification during the
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November 2019 by Al Stromley
Just like car salesman.Make sure you read your contract completely.The bed isn't that good.
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November 2019 by Clara Hays
I DID NOT WRITE THIS REVIEW. I have never been to a sleep number store, and I wish I had that budget. This review is tacky and selfish. I would delete this because I did not write it, but am leaving it up to show that some of these reviews are created by bots and scammers and not true at all. p.s. I don't even like the movie pretty women.
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September 2019 by Bob Cos
Good place to shop for a $1000+ air mattress.
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July 2019 by Melissia Stanley
Employee was great! He was very helpful & knowledgeable about the products.
