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March 2024 by B Tucker
Purchased a NAD 3120 at the end of December, I.e., about 45 days ago. Sounded great while it worked. Less than 5 hours of use and it died. I emailed the shop 5 days ago with no response. I called today and was first told to bring it in. However, the gentleman I spoke with quickly checked with Kevin and back stepped, saying that the unit came with a 30 day warranty and was not something they would service. If I dropped in they could check to see if it was a fuse, which of course I checked. Buying vintage electronics is always risky, and I am OK with short warranties. However, it is rare for a shop to sell a unit that they refuse to service, especially without telling the customer.This has been a terrible experience, I will never purchase from SkyLabs again! I strongly recommend you get warranty and service information in writing if purchasing from this shop. Don’t be like me and assume that SkyLabs will service what they sell.
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March 2024 by Kate Armbruster
We had an awesome experience building our first real stereo investment with the team at Skylabs. Kevin walked my partner through the process and things to consider, resulting in the perfect sound for our space. Thanks for the great consultation and customer service!
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November 2023 by Emily Leonhart
The people at Skylabs were extremely helpful and got me set up with speakers and a system for my record player. The staff made sure I left the store with all the information I would need to keep my turntable spinning. They have an amazing selection of appropriately priced speakers, turntables, and we even left with a few new records.
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October 2023 by Andersen Coates
Skylabs rocks! Kevin has been a phenomenal resource in helping a 24-year-old like me navigate the world of vintage hi-fi. These guys' knowledge of their craft is off the charts. Feel very fortunate to have a shop of this caliber right here in Des Moines.Oh, check out their YouTube channel too! Awesome stuff.
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April 2023 by Troy Umerger
Very knowledgeable about there Stuff. Did someone say you don't ship packages?
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February 2023 by Curtis Smith
Had a few pieces I was considering selling. Stopped in and was able to get a fair price for them. Really enjoy the YouTube videos too!
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February 2023 by Tim Hazen
Brought in a working Marantz 2270 that had not been serviced in 20 yrs. Got full service package and it looks and sounds better than ever. Thanks Kevin
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January 2023 by Samuel McCrorey
These guys are great. Cool atmosphere, excellent service and some very nice vintage stuff. Really like this place.
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January 2023 by Michael Lyon
Nice select of audio equipment, great selection of vinyl as well, both priced most reasonable. Definitely will be back to purchase equipment/vinyl, highly recommended.
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January 2023 by Danny ELLINGTON
Called for information about vintage klipsch woofer replacement and repair rep was very dry and hung up without saying goodbye after I thank him. That's terrible customer service
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January 2023 by acmeopinion factory
Don't understand their business model, they have an online "store", but no way to see inventory, prices, or make a purchase.
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October 2022 by Real Advantage Partners Real Estate Team
Incredible- high quality stereo equipment. Super knowledgeable staff. They helped with our system a few years ago. They hours are tricky- so check before you pop in!
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October 2022 by Seth G
these guys did a great job tuning up my turntable and making it run like new again
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June 2022 by Anna Cramer
I bought my first turntable from Skylabs a couple weeks ago and so far I am really pleased. Kevin was a great help and has a very cool shop. Just a great experience, wouldn't go elsewhere.
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March 2022 by Bruno Espinosa
Excellent customer service. Very gracious and knowledgeable about Stereo. Love it
