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August 2024 by Kay Bromert
I have been using Schrock Innovations for all computer related issues for several years after hearing Thor Schrock's radio program on WHO 1040 on Sunday afternoons. I bought a holiday special laptop in 2022, and just recently I bought a new Mini to replace my desktop computer. I have Sophos on both computers, my phone, and my iPad, based on Thor's recommendation. The staff at the Des Moines service center is helpful, pleasant, and extremely knowledgeable about computers. I highly recommend them to anyone in the greater Des Moines area!
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August 2024 by Kristi Holz
Quick service
Professional attitude
Friendly
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August 2024 by Ron Kirkpatrick
always fix me right up and very fare cost sometimes no cost at all! I've bought my computer and protection and service from them years ago after very bad service from the big box stores.
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August 2024 by John Haldeman
This firm was very knowledgeable and patient.
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August 2024 by Larry Doughan
Thrse guys helped me keep up with endless windows updates!
Thanks!
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August 2024 by Stacy Drake
Quick turnaround service!
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July 2024 by RN pinoakrd
Great customer service!
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May 2024 by Garrett Fischer
Dropped off a family members laptop get a Microsoft pop-up off and get some sort of Spyware/Security downloaded on it. Computer is old and not worth much. They told me it would take about 2 hours and they would have it ready the next day. They left a message the next day stating that the battery had “imploded” and it was a fire safety hazard. I stopped in to get the laptop and was told I need a new $150 battery and it would take an hour of labor at $140/hr (seems outrageous). I heard about the incredible customer service on AM 1040 and thought I had found a “spot” to take any computer issues. Why would you download Spyware/Security for $150 on a laptop when it has this fire safety issue? Should have waited for the consumer to weigh options. Now I have a worthless fire hazard with $150 program on it. They don’t have to worry about seeing me at their store again.
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January 2024 by Chris Johnson
Best computer place I where I have been a customer in the Des Moines area. Highly recommended, and I wish there were more than 5 stars I could give them. ******
Even after I got my repaired computer back I needed there help when I got a scam call, and their front desk man Chris helped me out by verifying that the call had been bogus. Truely steller staff!
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January 2024 by Pamela Mohr
Very happy we brought my son's PC to Schrock in West Des Moines to resolve an issue he was having. They quickly diagnosed our problem while we waited and we had his PC back within 24 hours. Upon asking, they also provided options for upgrades, should my son decide to update his PC in the near future. We will return for any future PC help and will recommend your business to friends and family! Thank you!
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December 2023 by Jack Harned
Pretty cool guys
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December 2023 by Terry Meyer
I purchased one of the Holiday Special desktop computers from Schrock about a month ago. Great product and professional service. I had been looking for a replacement of my old pc for about six months from a number of computer providers. Chris at the University Ave location in West Des Moines, IA was respectful of my personal preferences, guided me through the choices and placed the order. No pressure, just sought to find the best alignment of my needs to what components to buy. The pc arrived at Schrock's shop in a couple of weeks (short time, relatively), and Chris and Sean transferred key information and settings from my old pc to the new pc. Old pc still functions fine and remains a short term backup. Chris and Sean were great about staying in communication with me during the set up to ask what choice I wanted for some information transfer. When done, I took the pc, new monitor, keyboard, mouse and power strip home and took an easy couple of days personalizing final set up (as the upgrade moved me from Windows 10 to 11). All working. I purchased Sophos and Secure Updater. All seems to be working great. Excellent pc speed and overall quality. Thanks, Thor, Chris, Sean!
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September 2023 by Jack Olson
Very personable and knowledgeable. I actually had the privilege of speaking to Thor himself.
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September 2023 by Terri Glas
Friendly, knowledgeable and quick. They really know their trade!
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September 2023 by Aaron Boor
Excellent technicians; Brandon and Chris... thank you!
