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June 2023 by Lynn Hockenberry
Excellent care. Kind and knowledgeable therapists.
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April 2023 by Gene Stephany
Besides the the welcoming atmosphere of Rock Valley, you really feel like you are being heard by your therapist and that you are getting the best therapy from very knowledgeable staff. They treat the whole person!
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March 2023 by Google user
Besides the the welcoming atmosphere of Rock Valley, you really feel like you are being heard by your therapist and that you are getting the best therapy from very knowledgeable staff. They treat the whole person!
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March 2023 by Alexis Hart
Great people! Really enjoyed my time here. Truly changed my life as I made so much progress. Thanks Beth!
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March 2023 by Lochlan Carlisle
It’s great. You get to know the people who work here. It helps you with whatever your injury might be, and it is pretty fun when you get to know everyone.
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November 2022 by Julie Nelson
Kara is a wonderful hand physical therapist. She educates you so you understand your injury and how all the parts work together. She’s funny and supportive, nonjudgmental. I had a very good experience here.
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November 2022 by Bill Hawthorne
Thanks! Quality care and encouragement that is moving me toward recovery.
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May 2022 by Tim Bartleman
**Update** I did receive a call from someone from Rock Valley PT and they were genuine in their interest to resolve the issue. While my issue was very minor, they had already identified that the issue and had experimented with different solutions. it was apparent that they were actively looking for the best experience for their customers. The PT has always been top notch.I have been to several Rock Valley Physical locations and the Physical Therapy has always been good. The only problem I have, and this is a corporate issue, is not an issue at this location, it is appointments and billing. This is the only place where I schedule an appointment and a reminder is not texted or emailed the day before. My wife gets a text for her hair appointments. I get a text when it is time for an oil change. I get automated reminders all the time. It seems everywhere does it so I am not sure why they don’t. When you are scheduled for a series of 12 appointments having a reminder seems necessary for a patient and honestly eliminates some waste for the clinic. Second, billing is super screwy. I have multiple kids that have had physical therapy and my wife and I both have as well. We get no billing and then all the sudden we get a bill for 6 months worth of visits. Sometimes it seems as though the first bill we get is actually a collection notice and it will reference a visit from years ago which is crazy when we make payments all the time. Why when payments have been made for recent visits do we get collection letters for years old visits that we have no way of verifying or checking? Also, why apply payments to the most recent charges and not cover the oldest bills? There is no way to go in and check what you owe or pay for specific charges so if you missed a bill, then got a bill for a more recent service, and then paid that bill, you now still have an outstanding older bill that, from what I can tell, a follow up communication is not sent out until it is in collections. Anyway, my wife and I are pretty meticulous about paying bills and to have this be so difficult with Rocky Valley is perplexing. Medical bills in general for most places seems more challenging than it should be but we manage. Iowa Clinic does a super nice job and at any moment I can check my account, pay specific bills, etc. Anyway, the physical therapy and employees I have dealt with have always been great, the billing is a mess and why automated reminders for appointment is not in place seems strange.
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April 2022 by Judy Nikkel
I have only had 2 sessions so far but was so pleased that I was able to be seen quickly. Cathy and Jamie have been very good about explaining the treatment and exercises we are starting with.
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April 2022 by Scott Lineberry
very pleased with the people at Rock Valley, they have all the tools necessary for an excellent rehab experience.
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April 2022 by Jeff Ellis
I really don’t like posting negative reviews, but I do feel like this needs to be said.For starters, they were over 25 minutes late to an appointment, where I could see them in the next room (a group including the front desk receptionist and my PT) just chit chatting after lunch.It only stopped because I called from my cell while standing in the building and asked if they needed to reschedule or what was going on.Given my frustration with the situation, the lack of apology or even acknowledgment was frankly insulting.The receptionist did not help anything either.For the actual PTMy PT would flat out ignore pointed questions about my treatment plan. I still don’t have answers for a few things I asked her.She also spent time working on unrelated issues which was incredibly frustrating.For example, if I came in the day after working out my PT spent over half the session working on the fact that I was sore, (which would go away on it’s own) rather than on the issue I was paying for.Fortunately for me it was easy and quick to find a place for physical therapy without these issues.
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January 2022 by Brian Sweeney
Great staff! Their attention to details and focus on my individual situation has made my recovery go better than I had expected.
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August 2021 by Cindy Mackey
Therapists are great and quickly get to the problem areas! Love going there. All staff are friendly and helpful. Facility is bright and welcoming.
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August 2021 by Galen Howsare
I had great experiences with Tom and Cathy, Very friendly and professional. Felt like they cared about my improvement.
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August 2021 by Jeffrey Lenz
Knowledgeable and well organized, good teamwork. Excellent facility and equipment.
