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March 2024 by Tom
Make sure you use your rewards promptly. I had $55.76 they wouldn't let me use because they said they expired. Without those insensitives I wouldn't go back.
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March 2024 by Zach Dickstein
Long overdue review, but I stopped in here on a cross country bicycle trip in May of 2023. I had a couple things that I wanted the bike shop to take a look at and had an amazing experience at the bike shop at this REI with mechanic Jesse (almost positive that was his name). He was very helpful and accommodating of my situation and was able to get my bike in great working order. I really appreciate both the service and the hospitality that I was given at this store.
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March 2024 by Robbie Erickson
This is a fantastic REI location. Seldom sold out of any products and very well staffed.
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February 2024 by Chase H
My gf and I got held socially hostage for like 5 minutes by some employee trying to push fliers and ramble through his speech to get me to sign up for thier membership or whatever. Everything's already overpriced in the store anyway, I don't need to be advertised to when I'm already in the store.I was having a nice day looking around, might have even bought something. But this guy really killed my vibe to continue looking around and honestly my desire to ever go back in again to avoid that again.
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December 2023 by Julie Gfeller
REI in West Des Moines has a friendly, knowledgeable staff. They have the brands I love at fair prices, and I love the member's only benefits. ❤️
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October 2023 by Jeff Michael
Quality gear for very high prices. Sales people always say they own and love the product we are interested in, I don't believe...There was an older heavy set lady who followed us around the store. This was sad because we realized that we are no longer the type of customer REI wants.Not the beloved REI I knew 40+ years ago.
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August 2023 by Gage Boersma
The employees there were so nice, kind, and helpful. Took a personal interest in my hobbies. Recommend products for us to try and look up. Great employees, and a great experience.
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August 2023 by John Murphy
Extremely friendly and knowledgeable staff. I had an issue with the locking mechanism on my Thule cargo box. I tried everything to fix it but no avail. The GM here (Elliott) told me to come out so he could take a look. I stopped out the next day and within about 10 minutes, he had grabbed a tool and fixed my issue.They are not in the locksmith business, or that of trouble shooting issues like mine however, there was a genuine care here to simply help somebody out.Couldn’t be happier with my experience here today. I will always go back to REI whenever I’m in the market for camping, fishing, adventure gear of any kind.
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August 2023 by Taylor Pirner
All the staff are friendly and very helpful. Found a good bag with a broken buckle in the return section and they assisted me and finding a replacement in the store. Locked out with a gratefully functional bag and a pleasant experience
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August 2023 by Scott Robinson
Bought my 10 year old son a 24inch Mountain Bike,the Bike service mechanic was very friendly,and took the time to explain the functions to my son and how to ride it correctly,very nice store,very friendly and helpful people,I highly recommend.
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June 2023 by Rachel Prem
Friendly and helpful staff. Store is clean and well stocked on all products.
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June 2023 by Jackson Wood
Went to Rei to purchase a rain jacket. Found the jacket I wanted but not the color I wanted. Rylan introduced himself and found the color and size I wanted and quickly got it. He then talked about joining the co-op, which sounded great. After that, I walked around the store with my mother talking and looking at other products. After a little bit, an older lady who worked there came up and just kinda stared at us. Tried to talk to her, but she was not very responsive to anything we said. After a little bit, she asked a few questions like what we were going to use the jacket for, etc. She then followed us around the store and occasionally would go behind an aisle and watch us and talk into her radio. I'm not sure if she thought we had bad intentions or what. I was joking around with my mother at the store, but her following us around like that was a little ridiculous and unsettling. I really like Rylan, but after being followed around, I don't think I would shop at this store again.
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May 2023 by Matt Schreiber
Great service & knowledgeable staff.Stopped by later in the evening needing help with backpacks and hiking boots. The two noncommission reps knew their stuff and were very helpful.
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April 2023 by Christopher Bond
**Friendly & Knowledgable Staff** Always my last store visit when leaving Des Moines. We always stop here to buy new t-shirts (great selection btw), new shoes, and camping/hiking supplies. I personally love their cap and t-shirt selections. What impresses me the most is their friendly and knowledgeable staff. They really go out of their way to help. I even bought a lifetime membership and received a $30 gift certificate if you also bout $50 of items. It was a major win-win. The young lady was super friendly and answered all my questions regarding the membership. This professor gives her an A++.
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April 2023 by Greg Johnson
Whenever we're in the Des Moines area, we visit the REI store. There are plenty of friendly, knowledgeable staff members to answer questions. The store has quality products at reasonable prices. Nice selection of shoes, bikes, backpacks, clothes, and more.
