-
May 2024 by Ronald Bougher
Worst place I've EVER dealt with! I do NOT recommend! I will say that Kelly, who did my loan was fantastic, and knowledgeable. My frustration is w the policies of MCU. Update: My insurance co called marine and everything has been fixed, as of now. My 1 star went to 3...thank you!
-
April 2024 by Blake Anderson
My fiancé and I had the pleasure of working with Ervin in obtaining an auto loan. First off, they were one of the only credit unions willing to work with us and our desired purchase. Ervin was professional, personable and extremely creative in helping us achieve financing for our dream vehicle! We look forward to deepening our relationship with an equity line and personal loans in the near future.
-
April 2024 by katie bradley
Marine Credit has been my Bank of choice for over 20 years and when they moved from Methodist Hospital to West Des Moines I followed. They have always been very polite, kind and have helped me get out of some unfortunate situations with compassion and understanding. I have both personal and home loans through them and I give high praises to ALL of the ladies. They always treat me with respect and I enjoy every time I get to see them. The Loan officers were also very helpful and willing to explain everything to me.Wouldn't go anywhere else!
-
February 2024 by Gerald Feauto
Website is not user-friendly if you are looking for a new credit union. I cannot even look at there site to see all that they of with out giving then a social security number a itin number what ever that is and and tax i.d.? Well I do not have an account yet so how can I provide this information? This credit union definitely sounds unprofessional but don't judge a book by its cover they say . I don't have time to waste on a business that make things difficult.
-
February 2024 by Zachary Gilster
This place is an ABSOLUTE JOKE. My payment has been auto deducted from my checking never missed 1. I’ve spoke with probably 20 different CSRs to resolve this we come to an agreement! Then they never follow through and get back to me. So u call back new csr same problems and start all over again. Stay away from this place. I feel like I received a loan from the MOB. No Joke either not funny.
-
January 2024 by Sheryl Godfrey
Great place
-
October 2023 by Maddie Anderson
Don’t go here for a loan. Worst experience I have ever had trying to get a loan. I’m not mad at the fact that I got denied it’s the fact of how they handled it and kept saying we aren’t judging you over and over again which implied that they were. They said I couldn’t get a loan due to switching around to a couple different jobs within the last 5 years which makes no sense I have never had that come up with trying to get loan before. I felt highly judged and will never do work with them again. I literally had to call multiple times to get an update when they should be calling me. DO BETTER.
-
April 2023 by j b
The Des Moines branch is awesome. Not the case with corporate.
-
August 2022 by OldBarn Shop
Horrible experience with loan officer Kelly. First dealt with her early this year and now the same experience again. You'll be waiting to get anything done. If it is close to the weekend expect middle of the follow week minimum on anything being fruitful. I do not understand why a company would make the consumer not a priority? I'd strongly recommended going elsewhere just for the promptness aloneWhy does this have to be so difficult. Other representatives of the company reply via text and answer the phone, she will not.
-
June 2022 by Edgar Perez
I would give this bank 0 stars if I could, there is no communication between them, the loan department representatives and the offices all tell you different stories, they tell you that they are going to submit requests for you but then when you talk to the office they say that you can’t do that, it’s like the representatives don’t even know the bank that they are working for. When I did call to ask for help they did not help at all, at first i though they were a decent bank and the longer that you deal with them the more surprises you get and not good surprises. I’ve had 2 different issues with them, one of them was the payments, I had it setup for automatic payments weekly for a loan that I have with them, I figured ok I’ll get my monthly payment made and they won’t take out the full amount, well they still took out the full amount they didn’t send an email or anything saying that I was going to be processed so that I could call and ask them, they just took the full amount out and could not reverse the transaction so that trew my budget off for the week. I’m not happy with this bank I would not go with them, there are more credit unions out there that are better at communicating with you and within themselves than this one. So before you decide that is the right bank please continue to keep looking and get away from this bank as far as possible.
-
March 2022 by KayLee Gustin
Shelly was very helpful! I missed a 0 when inputting my account number for my direct deposit. With a quick call she was able to locate the funds and get them moved. Didn't make me feel embarrassed or like a burden. AND while she was at it she set up my new debit card.There is a homey feel inside. Regular customers were known by name which made a newer customer like me feel comfortable.
-
March 2022 by Brett Gosch
In the last year it has been a total flip from what you would expect from a small credit union. 30 minute waits to speak to somene. Hours they are open have been cut. The website has been remade and is a lot worse with ability to connect to other apps. They are preauthorizing charges sometimes 5 days in advance but deposits take 3 to 4 days to even clear. It costs "processing fees" to pay your loan with anything than your bank account. We are now looking for a new credit union.
-
March 2022 by Jerome Mozee
Stay away and get a loan elsewhere they are worse then most credit unions they will close your account asap without notifying you
-
January 2022 by Ronnie Kennedy
Wow, not helpful at all. Terrible customer service. They act like you owe them for keeping your money there. Changing banks ASAP
-
November 2021 by Paul lammey
Tae helped us refinance our contract. He is a heaven sent angel to my family!
