-
January 2024 by Julie Twitchel
I would rate you lower if I could. in August of 2023, my fiancé brought my mothers ring in to be sized for me. After breaking the main stone in the ring, you chose to belittle the stone in the ring which also belittled my sentimental value for the ring. I chose to replace the stone myself by purchasing my own stone for you to set in it as I lost trust in your company with the comments of my original stone. After getting the ring back in November, I wore it twice and the stone fell out. I would have reached out to your company but I no longer have any faith in your company. I will find a better jeweler elsewhere and never recommend your company to anyone. As it goes "a good recommendation only goes to a few people whereas a bad recommendation goes to many more. "
-
January 2024 by Julie T.
I would rate you lower if I could. in August of 2023, my fiancé brought my mothers ring in to be sized for me. After breaking the main stone in the ring, you chose to belittle the stone in the ring which also belittled my sentimental value for the ring. I chose to replace the stone myself by purchasing my own stone for you to set in it as I lost trust in your company with the comments of my original stone. After getting the ring back in November, I wore it twice and the stone fell out. I would have reached out to your company but I no longer have any faith in your company. I will find a better jeweler elsewhere and never recommend your company to anyone. As it goes "a good recommendation only goes to a few people whereas a bad recommendation goes to many more. "
-
December 2023 by Rich DeJoode
We have been Joseph's customers for several years. Great Des Moines business with history of taking care of their customers. Todd Hubner has been our go to advisor and has taken very good care of us. Selection, Value and overall custom service and satisfaction. AAA+
-
December 2023 by ppolliwog
My daughter bought me a lovely bracelet for my birthday and I lost it!!! I contacted Josephs to see about getting a replacement. There was a similar bracelet sent when they ordered the new one and Todd worked hard with the jeweler to get the right one…she had to make it! Thanks to Todd for helping me replace my special gift from my only child. He never gives up!
-
December 2023 by Lane Rumelhart
Todd was fantastic! We went to many different places looking at rings, and by far had the most confidence in JJ and their staff. We couldn’t be happier with our experience.
-
November 2023 by Larry Gulleen
We recently worked with Todd to purchase a new watch. We have worked with Todd for over a decade at Josephs. Todd has always been very knowledge and professional. We are always treated as friends and guests. He helped us find just the right watch. Our shopping experience was exceptional.
-
November 2023 by Drew
I went in today to have my watch repaired. The customer service was outstanding and the watch work was very quick. Todd took time to answer many questions and allowed me to try on other watches I am intrested in. I will absolutely be back!
-
September 2023 by Julie Gumina
Todd H. Is an amazing salesperson. We lucked out when we got Todd in June and he followed us through the process when I picked up my beautiful ring the other day. I will only ask for Todd H. In the future. Thank you for making my experience memorable.
-
September 2023 by Ashly Moore
I recently went to Joseph’s in hopes of repairing my grandma’s engagement ring that was passed down to me. The band was broken and it needed to be sized down. Valorie was phenomenal and brainstormed how to gently repair this 75 year-old ring in order for me to wear it on my wedding day next month. The team at Joseph’s fused the band and then cleaned and polished the ring. When they revealed it to me I cried the happiest tears! I couldn’t believe how beautiful it looked and in that moment I felt like a piece of my grandma had come back to me - I could feel her presence. To top it all off, there was no charge! I am forever grateful to Valorie for taking care of me. Joseph’s is the best and they have a customer for life!
-
August 2023 by Nicholas Zadar
Sadly a poor experience. Long story short, my fiancé, and I purchased our wedding bands at the same time. The sales associate failed to understand how we wanted to pay and incorrectly placed money on the bands incorrectly. As a result, one band was almost completely paid for while the other was not. When finishing final payments, both the initial sales associate and the specialty desk were unaware/incorrectly informed of the sales associates mistake. Always happy to pay an extra $400. As well, please read the fine print of coupons.
-
August 2023 by Amy Houston
Cassidy was a joy to work with. She listened, she was courteous and each time made me feel welcomed.
-
August 2023 by jay schroeder
Always an amazing experience with Todd. We have been customers for years and will not buy jewelry anywhere else!
-
August 2023 by Kraig Kramme
MaryAnn and the Joseph team did a fantastic job listening and taking great care of my son and his girlfriend. Thanks for a great experience.
-
May 2023 by Aaron S.
I visited Joseph's because I was interested in a specific watch from a brand they carry, however they did not have it in stock. They offered to put me on a waitlist and took my information, to then contact me when it became available. Fast forward about a year, in which I contact them to understand when the model will become available and general status, and I learn from the associate that it had actually been discontinued by the manufacturer several months prior. How difficult would it have been to work through the list and call prospective buyers with this update, and that they would no longer be able to get the discontinued model?Based on this poor customer service and experience, I'll no longer consider Joseph's for future watch or jewelry purchases.
-
May 2023 by Skylar McDuffey-Valadez
Highly recommend this location. Cassidy was great to work with she was able to get me what I needed in a pinch and I’m happy with my purchase. Will certainly be back in the future
