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February 2024 by Amer A.
My customer service experience was great. I had an easy time finding what I wanted, and when I was at the check out I met Carol. She was sweet, knowledgeable, and helped me get a better offer/deal. I enjoyed her compassion, she was great.
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January 2024 by MichaelJennifer Ames
Carol… As is entered JCPenney Carol asked if I needed help finding anything with a great big smile. Her gentle kind words made me feel right at home. I then asked for help upon checking out. Another customer needed assistance and she immediately sent someone to help. As long as people like Carol work at JCPenneys in Des Moine we will continue to shop at this store. Thank you Carol!
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January 2024 by John Fiedler
Empty store. Very few options.
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January 2024 by Lincoln Newsom
Good selections and good deals still available, the staff I dealt with were very helpful.
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January 2024 by Okarin Kyouma
Very professional crew
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January 2024 by Madaline Wilhelm
Really good!
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January 2024 by patricia hingeley
Not help with what I needed
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January 2024 by Dilip Nair
Lot of offers during black friday including coupons. Ample parking, good collection
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December 2023 by Kelsi R.
JC Penney Photo Review. My siblings and I had a photo shoot scheduled for 5:30. We did not get our pictures started until after 6. Halfway through our session, Melissa (the photographer), asked my TEENAGE BROTHER if he's gay. His sexual orientation does NOT change how he poses so I'm not sure why that question was asked, and it is VERY unprofessional. He was visibly embarrassed and uncomfortable, as were my sister and I. I am disgusted by this and will never be returning. And yes I will be calling management tomorrow.
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December 2023 by kathy custard
Black Friday shopping at Valley West Penney’s was a great experience! There were several staff members restocking, straitening up merchandise and available for help. Everyone was friendly and helpful. I enjoyed it so much I went home and sang the praises to my husband He then decided he would go if it was that great, so we went a second time! LOL The check outs were all staffed and the lines moved quickly…I will definitely go again next year!
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December 2023 by Nathan Northcutt
Visited on Black Friday, and there was great selection and amazing deals! Saved over $200 on $250 worth of clothes! Store was kept clean and tidy. Ample parking.
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December 2023 by Paul Worley
Quality merchandise at very reasonable prices
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December 2023 by Jerry Depue
They are in a dieing mall. This was a premier mall just a few years ago. Penneys is still trying to do a good job.
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December 2023 by Doug Zehr
Very friendly and helpful staff.
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November 2023 by Linda A.
I had to make a stop to return an item not my regular store. The 1st clerks I ran into said I was in the wrong part of store but they were very helpful sent me on a shortcut 2 very nice ladies.