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March 2024 by Kimberly Decamp
I'd like to confirm one way or the other. I filled a med of mine on Wednesday. They charged me twice as much for it going through my insurance. I always use good rx for my family's and my meds. The last time this happened, a gentleman reversed the transaction and charged me the lesser amount. He also told me that he would note my account to use good rx going forward. Didn't have a problem again until Wednesday. Yesterday, when I called about what happened, I was not only talked over but was told basically that I was at fault and that they don't note accounts and that they couldn't reverse the transaction. Do I need to find a pharmacy that can take the time to actually provide customer service? The person who answered the phone and the people in charge Thursday were of no help at all.
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June 2023 by Steven Kromrie
Called to confirm they had my prescriptions filled cause I hadn’t gotten a text and the lady on the phone verbally sighed as if it was a major inconvenience. Yet if I didn’t do this I’d be at the drive through for 30 mins while they stick a box in a bag. Asthma medicine doesn’t need counted. It’s all sealed. Be switching pharmacies after this.
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April 2023 by Stacey
I want thank the Pharmacy and the team for getting my son medicine. On Tuesday I call the lady was so nice she ask the pharmacy could they get this medicine by Wednesday and the pharmacy said yes. I do not know her name but she went above and beyond for me & my son. I thank you from the bottom of my heart. I'm so appreciate of the Pharmacy and the team. Thank you.
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April 2023 by Brooklyn T.
Make sure you check the expiration dates in this store. Main complaint is there is never anyone in the hot food, salads area to help you if you want a pint or quart of something or a hot meal. I'm in this store daily and often give up waiting for someone to come out and acknowledge me. Many times, give up and leave empty handed. Terrible customer service. Surprised any of your hot food and salads get sold. At least put a silver desk call bell out there for customers to use. It's not that difficult to give better customer service.
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April 2023 by Alex C.
very poor service. went to use self checkout machines and didn't give money back. prices on items were completely wrong as well
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January 2023 by Neveko
More issues than not filling sharps prescription of all the things.At least four separate occassions of them trying to fill my script with whatever they had laying around. More than once they tried to send me home with giant syringes. Then they also tried to give me just random sharps that aren't my prescription either.Also had them try to sell me one for the price of four. Not sure what the issue is, but I will not be returning in any caseEdit: their little request to talk about the matter down below is also a joke. I reached out as they requested and they didn't respond lmao. Changing the rating I gave from a 2 to a 1 for wasting my time for no reason once again
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January 2023 by Fey Saetern
Went in to get my flu shot. Pharmacist was very kind and the techs in front.
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October 2022 by fefi
Almost always a pleasant experience. Thanks.
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April 2022 by Cliff And Judy R.
HyVee board members need to be drug tested as the current CEO has no clue on what he us doing and has made VERY EXPENSIVE mistakes including trying Market Grills and never checking the food (This is why they switched them to Walburgers) and opening Hyvee gas stations that have all the food items directly in front of the doors and some of the worst bakes good outside of Kazakhstan!
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January 2022 by Michael Y.
Hyvee is fantastic. Never had a bad experience with them. Sorry Conner and Kim for that jackass named Taylor that decided to leave a terrible review. He's a joke.
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January 2022 by Taylor M.
I called in asking a question about pick up and the lady who answered, Kim, made me feel stupid for calling the wrong number. I called back to ask why she wasn't having a good day and why she hung up on me only to be hung up on again. My only guess is that Maybe she wasn't in an aisle because hyvee has a helpful smile in every aisle. I called a third time because I was very curious why I was being treated so poorly at Hy-Vee where there's normally a helpful smile in every aisle... This time Conner answered. I asked Connor if it was normally acceptable for HyVee employees to hang up on Hyvee customers with a question regarding something concerning HyVee. He refused to answer the question and said he needed to know more details before answering; like if his employee had been cussed out or treated badly. I assured him it's only 9 am, Far too early to be using foul language. Anyways. I didn't cuss out Kim. She jus woke up on the wrong side of the bed and needed to take a sick day. Something about customer service that always baffles me is when they don't understand that the customer is always right. If an employee is having a bad day it is not an excuse to take it out on a customer. If an employee is having a bad day they should be able to go home and rejuvenate and come back refreshed to represent the brand with upmost respect and superiority. Kim and Conner chose themselves and pride over the needs of a concerned hyvee customer. Kim and Conner did not do their job appropriately today. In my opinion these two nice people need a day off to appreciate the amazing company they work for and to do some research on how to treat a loyal customer/ former employee. Thanks for reading. I wont be returning to this location. West lakes hyvee is a MUCH better shopping experience. :)
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August 2021 by Denise Crawford Greene
I liked the coustomer service and the food is so fresh I would recommend anyone to that store
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August 2021 by Douglas Wildner
after purchasing my groceries, went back into the store looking for my family memebers, I walked by the customer service counter where a gentleman was getting help from the cashier (at the counter). when the dog he had on his leash lunged at ne growling. it startled me enough to shake me up. that gentleman then accused me of being too aggressive towards his dog. I replied back to him, loudly, I was just walking by and he should have had more control of his dog. he got louder telling me not to be aggressive towards dogs. the yelling match continued between us. and, I had no help from the manager who was helping another customer. she did nothing to intervene. until I complained and she said she watch it all. Great SAFE PLACE to shop!
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March 2021 by Ashley Everts
Every single grocery pickup experience has been poor. Inside the store employees aren’t very helpful and just generally seem like they couldn’t care less. Never received a credit for an entire tub of groceries they missed with my pick up order. The list goes on... I will however patronize other HyVee stores that are far more friendly and organized.
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February 2021 by Pat H.
Big thank you to the pharmacist Carol. She is caring, professional and compassionate. She knows her customers. She is the ver best!
