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April 2024 by Craig Hurley
I’ve had great experiences until this year.The receptionist was rude & they made a $3400 mistake on my taxes. I will say an older gentleman who sat right behind the receptionist fixed the mistake & was very nice & he didn’t even do my taxes.
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March 2024 by Courtney Wolters
This was the absolute worst experience I have EVER had with H&R Block after so many years. Peggy was beyond rude, condescending, and should NOT be filing people's taxes and handling their personal information. When she wasn't forgetting that we had already done something, or typing in the wrong spot, we had to read out which W2 we were even on, and when we had questions she was too worried about "why she wasn't wrong" than helping us understand. She blamed everything on the "amount" of things we had to file, which was only 3 w2s for each. Her computer started malfunctioning, and signing my name for both. She acted like I was an idiot for signing twice. I tried to explain that I didn't. Eventually she figured it out but there was no apology. I eventually had to call her out for the absolute innapropriate behavior. She just said "I'm sorry." My husband is currently having to go to ANOTHER H&R Block to see if someone there can answer our questions and make sure that our taxes were filed correctly. We tried to leave while signing papers to go to another location and she said it's already been filed online so we have to finish. This was an absolutely disgusting experience, and I would never recommend this location to ANYONE.
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March 2024 by A Goodwin
My fiance and I walked in without an appointment. We were greeted by Allison immediately who was super kind, knowledgeable, and professional. This is the fastest and smoothest tax refund we have ever experienced! We had been to two different tax places prior to coming here and the vibe wasn’t good so we decided to leave. Thankful that we were helped by Allison and we will definitely continue to come back for future tax returns.
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March 2024 by Perry Pace
I shouldn’t even give a star because we didn’t stick around for service. Had an appointment at 4p on Wednesday. 3/14. Arrived shy of 4 and the receptionist said our person was finishing up. Receptionist went home afterwards. We sat for 38 minutes without anyone checking on us or acknowledging our wait. At 4:38p we simply walked out. Waste of our time. I wish I could send this branch an invoice for my time.
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March 2024 by Linka Pace
Weird experience. We had an appointment at 4:00. The receptionist checked us in and said someone would be with us shortly before leaving for the day. Someone else came up front when she left, but she never acknowledged us before heading to the back. We were the only ones in the waiting area and waited for 30 minutes before we saw the representative we had an appointment with come up to the front to check someone out.However, she did not speak to us or indicate that she would be right with us. Instead she returned to her cubicle. At 4:38 we gave up and left.
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March 2024 by LTOC2001
Extremely knowledgeable agent! Great customer service!
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March 2024 by Josh Thompson
Very helpful and knowledgeable about taxes and was able to answer any tax related questions I had.
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February 2024 by Tara
Great! Ask for Allison or Karla. Excellent service!
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February 2024 by Bryan Farwell
Exceptional service is the best way I know how to put my experience into words. Been working with H&R Block for years and have had a great experience with them highly recommend for any and all tax preparations.
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August 2023 by Aubyrne Shurts
Shannon was so kind and SO HELPFUL! My goodness, tax time leaves me so frazzled and she was so patient with me and directed me to where I needed to be. She was just such a pleasure, a saving grace on the other side of the phone. So happy to have such a friendly person to take my calls.
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March 2023 by Aubyrne Hanson
Shannon was so kind and SO HELPFUL! My goodness, tax time leaves me so frazzled and she was so patient with me and directed me to where I needed to be. She was just such a pleasure, a saving grace on the other side of the phone. So happy to have such a friendly person to take my calls.
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March 2023 by Brenna Betts
I made an appointment here to file taxes. I scheduled online and my appointment was with Keith Peterson. He was very old but I hoped he would be kind. He was very unpleasant and condescending to me. I would not recommend this person or location. He never shook my hand, didn’t introduce himself at all. He stated the appointment late due to him being on a phone call, didn’t apologize or mention me waiting on him. When he first spoke he just says write your name there and phone number. Felt it was very unprofessional and impersonal. Just not a good experience so I left and got help elsewhere.
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March 2023 by Somewhere in the Midwest
Wouldn’t go anywhere else or see any other tax preparer!
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February 2023 by Kelly McIntyre
My tax professional was amazing! She was super friendly and helped me understand a lot of the questions that I have.
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August 2022 by Josh Campbell
I always come back
