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November 2023 by rowan s
i used to come here weekly to drop packages off but since the staff has changed, i'd rather just go to the post office. the blonde and brunette that currently run the desk don't speak when i walk in -- the brunette in particular just stares at me the entire time like they've never seen a person before. the blonde said today, "you seem like you know what you're doing" after almost running into me, so apparently that's reason enough to not acknowledge someone walking into their store. i would think that they would want to build some kind of positive relationship with people that regularly stop in, rather than acting like they have no business even being there. i'll go out of the way to go to the post office and fedex/UPS stores.
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November 2023 by Z F
Great location to ship DHL package! The staff was very helpful and answered all my questions.
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November 2023 by Michelle T
This used to be my go-to spot for both business and personal needs. I paid for noon delivery next day on a FedEx package months ago. When the package did not arrive on time, I sent an email letting them know. Over two months later and I still don’t have a refund. I am a big fan of supporting small, locally-owned businesses. But not when they don’t follow through and just offer one excuse after the next for MONTHS. Sadly, this location that is super convenient for me will no longer have my business.
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September 2023 by Steve O
they are never there my last package I had to get from the post office in June. now another package can't be delivered because there hours are like 3 half days closed when postal service is there to deliver package's. Got lucky and they were open to pick up package . they they need to update there hours of operation . if you call all they have is a voice recording of there limited hrs. which do not match the hrs. posted on temp sign on there door . I paid for this service and still had to chase down my package at the post office because of lack of customer service from this business.
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December 2022 by Adam George
Great shipping location, accepts DHL UPS FedEX and Local Speedy deliveries. The store also has all supplies available for preparation of packages.
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August 2022 by Rachel Bockert
I didn't realize what time they closed and arrived there late. The lady let me pick up my package anyways. Unexpected but much appreciated.
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July 2022 by Gentil “Titi” Ntegeyimana
I love this place, they also seems happy to help and they are the only who take DHL packages in the Des Moines area!
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April 2022 by Tara Reinders
Our package arrived late and tried to get a refund. FedEx said that since we shipped it through Going Postal the request for refund would have to come from them. When I called Going Postal they said they did their job it was on FedEx and would not submit for a refund. I will not be returning to Going Postal and will be going directly to UPS or FedEx in the future.
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December 2021 by Megan Brady
i left my keys in my hotel room in south beach miami & called Go Postal right away. Kim was MORETHAN HELPFUL, on something she had never dealt with. I was very frantic & probably not the nicest at points, and she was SO EXCELLENT. my keys arrived today, ahead of time (took less than 24 hours!!!) Thank you so much, Kim! You are a real life superhero!!!!!!
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November 2021 by Susan V.
I was told they had the same mailing rate as the post office. They lied and it ended up costing me over $100 more to mail out a large envelope sized mailing. I would NOT recommend this service. I also asked if there was a cheaper way to mail them and they told me no. It was cheaper to send via the USPS. Will never use this company again.
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September 2021 by Michael H
I recently had surgery and had a 25 pound package in my car that I couldn’t carry in. Josh happily grabbed it from my car and put the fedex label on it.I really appreciate his customer service. Give him a raise!
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September 2021 by Tamara KP
Was told package was dropped off but Goin postal has no record and neither does FedEx..will call again tomorrow.
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June 2021 by Jennie Kronthal
Sue is professional, hard-working and careful. The service is wonderful! Thank you.
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March 2021 by Kayla Marvelli
The woman working was extremely inconvenienced when I walked in. She had tattoos all over, no mask and sighed when I asked her any questions. I decided to take my stuff and leave. Not professional to wear a tank top showing sweaty armpits either.Never coming back here again.
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January 2021 by Corie Hoose
Absolutely love this store. Best customer service and best rates you will find anywhere in town. I will literally drive from Waukee to have things shipped from here because they save me time and money. Not to mention they give me peace of mind.
