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January 2024 by Baylen G.
Legitimately scary place to leave your car I went cross country and was almost home when my transmission line popped off no big deal for any actual mechanic... I was told they wouldn't touch it but would happily sell me a battery I didn't need since I have a brand new battery from 2023. Ok no big deal these losers refuse to help me. The funny thing is they then tell me if I want my keys back I have to pay 10.91$ for an inspection. A courtesy check is always supposed to be free they didn't even tell me anything other than hey looks like your line is leaking but we wont touch it. Main points: they are thieves, they will try and ruin your vehicle and they genuinely just want your money not to help you!!!! The big kicker is I work for the same company I know how this works and these are the lowest scum I've encountered Please stay away for your own safety
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January 2024 by N O
We have been going to the Firestone on 22nd for many years. For a couple of years, the service declined because of the service manager. In 2022, that service manager left, and this location has improved, and we are happy about that.
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January 2024 by William Workman
I stopped by there today new years eve headed to Oklahoma bc the car felt like one of the tires was off balanced figured it was properly dirt build up bc I had it in the shop 2 days prior to this but I figured to stop in and have them check the balance of my tires seat there for 2 hrs with all 3 kids they finally came out Said my tires was cuped so bad they could blow any min handed me a quote for 800 bucks for new tires what they didn't know was I just had my car in for oil change and everything checked and all my tires was at 86 percent tread when I argued it they changed there story 3 different times and refused to show me my tires are cuped bc they couldn't then tried telling me you could only see it on the lift so I asked them to put it back up there and show me they didn't take my tires off bc they had dust and dirt on them what kinda mechanic shop don't get there hands dirty so I paid them which I shouldn't of bc all they did was test drive it I drove it to car wash and sprayed it out and haven't had a Oz of trouble the whole trip I would never recommend Firestone shops to any one no telling how many ppl they have done this to and got by with it thankfully I wasn't naive to it and know what I was looking for
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January 2024 by Dale Frahm
I called to make an appointment. I asked for a ball park figure of the cost of what I wanted done. When I got there for my appointment I was told the mechanic who does the work I was there to have done was on vacation. And on top of that I was told the cost of the work would be 5 times more than what I was told on the phone! Why set up the appointment when the person who does the work is on vacation? Why lie about the cost on the phone just to get me to come in? I doubt I will ever bring my car there again. And I will be sure to warn people about the way things are done there!
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January 2024 by Griffin G
(EDIT: I would like to sincerely apologize, this review was not an accurate representation of their service. Since the original review, I have gone in two other times. Once for the alignment which was excellently done, and again because I heard a noise in the front of my car so they checked it free of charge. I was pretty upset at my money-hole of a car during the time of the initial review, but I should not have taken it out on the firestone team.)I went in to get a simple alignment and was instead told that I needed to have new rear control arms installed before they could do that. They obviously wanted me to pay them to do it, but I'm pretty good with cars so I am going to do it myself. Also, they tried to sell me tires immediately after saying they couldn't do the alignment. How stupid do they think I am??? I'm not going to burn through a new set of tires on a terrible alignment. Overall terrible experience, the only good thing was the cheap price (at least compared to other places). The person who helped me was rude and didn't get right to the point, he just tried to sell me more and more stuff. Get your act together Firestone
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December 2023 by Rex Rinker
We needed an oil change on short notice when the vehicle was back in town for a short time. We got an appointment later the same day. Happy with getting worked in and the reassurance of knowing other things like the air filter, coolant and transmission fluid were checked and OK.
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December 2023 by Brook Doheny
From the manager to the mechanic with 30 plus years' experience i always feel taken care of here! They actually still fix tires that can be fixed instead of selling me brand new tires, they are honest, priced well and knowledgeable beyond anyone else in town.
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November 2023 by Iowa RPCV
Had an oil change done here and they left grease and oil all over my vehicle, inside and out.
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November 2023 by Heidi doughman
They did great with the tires but they also wanted to sell oil change and new brakes and routers so just be firm with all you need done
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September 2023 by Tracy Hiatt
Friendly staff. Emma( I think) front of house girl is great,smiling good attitude. Can't remember the mechanic who did my work but he was awesome as well. When I took my jeep back for repairs it was done so quick and they took good care of my jeep( baby) knowing I had just recently bought it. I will go back there if i ever need to have repairs again!
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August 2023 by D B
Horrendous experience at this location, complete incompetence and total lack of customer service and accountability. Filed complaint with Firestone Corporate and waiting for a resolution.
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August 2023 by Deanna Merical
You can rely on these people to do their best for you.They especially value your time.
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August 2023 by The Big D
Had a lady run me off the road up onto a curb so I needed my alignment checked. I bought the lifetime alignment on that car.Everything went so smooth and there was no upsale pressure. I was so satisfied with the experience I took my other car in for a lifetime alignment as well. I would come back here for automotive service.
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August 2023 by Stephanie L.
I was in Des Moines for the weekend and got a low tire pressure indicator the night before I had to leave. I went to Tires Plus and apparently they stopped having Sunday hours last September. I went to Firestone, and they got me in right away. The estimated time was 1.5 hours, and I was out of there within one hour. Cameron was amazingly helpful, and I so appreciate the professionalism and thoroughness with my predicament. Definitely recommend!
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May 2023 by Mysterious Stranger
Here I am for my 9am appointment on my day off, store is locked, but hours say open and all lights are on. Lazy rubes shouldnt be trusted with decent cars. Go anywhere else.
