-
January 2024 by Mark Jr Hayes
Every encounter I’ve had with Financial Plus, in person or on the phone, has been cordial, helpful, and trustworthy of my finances. And the people, especially Allison, are always friendly and quick to take care of my needs when I come in!
-
January 2024 by Mary Vanden Branden
We have been members of Financial Plus for a number of years. The West Des Moines branch is very close to our house, so it quickly became our go-to spot. We have used many services available. The staff, at West Des Moines, are always pleasant, professional, and helpful. Recently, I had to close accounts that we opened in 1976 due to compromised information.The staff at this branch stepped up and helped me through a very scary situation. I am most appreciative.I would recommend the West Des Moines branch to anyone looking for a banking institution.Thanks.
-
January 2024 by Rose Anderson
Everyone is always friendly and helpful. I have been a member since the early 70s and am happy to still be a member.
-
July 2023 by Andrew R
Just know that if your address is out of date, they won't call or email you about this mistake until after they report a late payment charge to the credit bureaus, which will affect your credit for 7 years. Even after being a member for over 10 years they refuse to correct this error.I would be very careful before getting a credit card or mortgage with these folks who won't think twice about doing long-term damage to your credit over $100. There are lots of credit unions out there that will give you a more personalized experience, better rates and fewer fees. GreenState and Collins Community both had better mortage rates for us.
-
April 2023 by Andrea Beck
Sketchy and weird, I contacted them in advance to see what I needed to bring in to open an account, brought everything with me, then when I got there, they said “oh, you need a piece of mail too, you’ll have to come back again.” This was after they made me say my social # out loud, in the middle of the bank (not a private office) where anyone could hear. The whole vibe was unfriendly and off, so I’ll go somewhere else.
-
December 2022 by Skip Joens
Have been banking, borrowing & saving here for almost 30 years and they have done a great job. Employees always friendly & professional. Highly recommended
-
December 2022 by Gracie Linnemeyer
We had a wonderful experience working with Erik Abrahamzon and Kimberli Rivera on our mortgage. They are competent and detailed and I would highly recommend! Our experience couldn't have been any easier and better, thanks so much Erik and Kimberli!
-
September 2022 by Pat Houangvan
Faiza Omar was amazing to work with! I’ve been banking with the same financial company I used to work for, but now I plan to move all my bank accounts over the FPCU.
-
July 2022 by Olivia Garcia
Very friendly and knowledgeable staff! Had a fantastic experience getting a car loan here. All of my questions were answered and I was able to set up a new savings account as well! Abbie made it all super easy and she was quick to answer all my questions. I will definitely be using them in the future and highly recommend.
-
May 2022 by Diane Preston
Disappointed and shamed...Two words that I would use to describe my experience at this institution and with Erik Abrahamzon, one of the loan officers there. I provided all documentation needed and was told because of a few issues in my past with late payments that I was a "high risk ". I was made to feel inadequate and shamed despite all of my efforts to get my credit on track. I will not be doing business here again under any circumstances and will share my experience with Financial Plus with friends and family.
-
April 2022 by Kathy Cale
Allison was so helpful during a stressful Saturday morning with a lobby of customers. With the shortage of employees, she was assisting us while also training a new employee who was assisting an elderly woman with a mask on, so difficult to hear. Allison had a positive attitude and efficiently maintained our accounts.
-
April 2022 by Bruce Fillman
Fiasa has helped me numerous times and I feel she is so much better than a normal loan officer because she tries so hard to get your loan through. Give her a raise and a promotion. Bruce Fillman
-
March 2022 by Allyson Heston
I am only giving a 1 star simply because I have never been denied opening a checking account because of my credit. Doesn't matter why my credit is bad, what has happened to me this past year to make me fall on hard times to have my credit go way dow..down... nope not opening a checking account here. My son literally has no score and can't get an account either. Sorry you have now lost two customers and maybe more because I will tell everyone not to go to your establishment.The lady was pleasant though.
-
March 2022 by Cheryl Cross IA-DES MOINES
you guys are awesome . Bridget was a big help . But Abbie Cross was the biggest help !!!! Thanks both of you for helping me get money to pay my taxes . Errr
-
February 2022 by Diane
I have been a member of financial plus for close to 30 years. Recently, I purchased a vehicle and used another lender for financing due to rate, however Diana reached out to me and matched my rate, keeping my business with the credit union. Wow! I was so impressed with her efforts and follow up. No need to look elsewhere FPCU will always have my business. Thank you Diana!
