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September 2024 by Steven ingerson
To come in to turn in change then to ask for my id and make a copy of it without asking prior if it was okay to take a copy of all my personal information
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September 2024 by A J
My representative, Nathan, was very kind and helped me with all of my problems. I sadly do not know his last name but I am very glad he is the rep who helped me.
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December 2023 by Sandra Herrera
We loved working with Javier. He explained to us everything we needed to understand about our home loan! I recommend it 100%
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December 2023 by Jesse Perez
Appreciate all the help and events!
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December 2023 by Tanya Cunningham
Highly recommend!! They were super helpful and knowledgeable
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December 2023 by Jushy Oro
Fidelity bank, they speak Spanish and help you with all your questions
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December 2022 by Authentically Alison
We could not have had a better experience. Andy went above and beyond to help us with our mortgage loan. Thank you, Andy and Fidelity!
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December 2022 by Barb Pettigrew
I recently had an excellent experience working with Shannon and Nate at Fidelity Bank in West Des Moines. I would definitely refer them to others.
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August 2022 by jonathan hicks
Shannon did a fantastic job finding the best mortgage loan for us. Listened to all of our questions. We had no problems or hiccups. Plan on using her services again.
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August 2021 by Sista Newman
We were having the worst experience with our prior pender Guild Mortgage. They dropped the ball, then after what seemed like months of hard work obtaining 203K documents from contractors they told my realtor that they no longer do 203K loans. So there we were with no lender and we were already emotionally and financially invested in this home! My lender received Shannon's information from our contractor Betterbuilt Homes and when I say she's a rockstar, I mean it! She picked the ball up instantly and we hit the ground running full speed ahead! She was able to get everything done and we closed by the date she initially provided! If you do 203K loans or have gone through the process you know how big of a deal this is!! The process was almost hiccup free and she kept me informed every step of the way! I would totally recommend her!
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August 2021 by Teri-Ann
Unresponsive loan officer
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October 2020 by TA
Unresponsive loan officer
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October 2020 by A I
Unresponsive loan officer
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April 2020 by Doug Shivvers
Great staff Lucas is top notch.
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June 2019 by Brad Thomas
Shannon did an outstanding job financing our mortgage. She kept us informed through the process and stayed on top of all the little details. I highly recommend her if you are looking to buy or refinance!
