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June 2024 by Teresa Baarda
Great help, and everyone super nice.
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May 2024 by Donna Wenzl
Poor salesmen. Knew nothing about the product, didn't take the time to help us. 3 salesmen treated us this way. If you treat customers like this before they buy, how do you treat them if there is a problem after purchse.
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May 2024 by Rebecca Hemminger
One star is too good! Refused to credit me back for their double scan! I reported it immediately to the supervisor, John, said he'd "check the videos". Clearly did not, because they would've seen the kid double scan. They used my receipt against me, that I provided to the credit card company as proof! Complete garbage!! They're ripping people off! They owe me another tee shirt! Don't believe me? Check out the pages of 'one star' reviews on the BBB.
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May 2024 by Ryan Dueker
Great store and location. I talked with an employee today and unfortunately they don’t have as much camping supplies which is sad. Very kind employees though
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May 2024 by travis bos
Truly the best, most amazing company ever. They truly went above and beyond for my family and I, we can't say thank you enough and you've gained customers for life. Your employees, staff and managers are beyond believable. Thank you so much!!!!
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January 2024 by Ben Castings
Had a really excellent experience at the store with an associate named Jordan. I wish I would’ve asked him his last name. He did an excellent job helping me find the right baseball equipment for my son. Took the time to unlock the batting cage so he could try out the bat before we bought it and spent time to steam and form my son’s new glove even talked some NFL with us. Like I said, I didn’t catch his last name, but I did see on his name tag that he was passionate about Youth Sports. Was the highlight of my week thanks for being passionate about your job kind and helpful. God bless you
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January 2024 by Tyler Huff
Poor selection of mens baskeball shoes. Good selection of baseball gear and other sporting goods accessories.
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January 2024 by Adison Koester
I ordered Men’s Adidas white ultra boost for my boyfriend for Christmas. The confirmation order was correct and when it was deleivered, the email was correct. Come to open the package and we received Womens Nike pink and purple basketball shoes. Went to the store to return them and the gentleman never apologized for the mistakes the company made. Our only option was for a return and rebuy. We had to re-order the shoe again and he said there is no guarantee that this won’t happen again. We also had to pay full price when rebuying the shoe. Now it’s not here for Christmas and the mistake wasn’t our fault. I understand it wasn’t the stores fault but the staff showed no compassion or remorse or tried to make it right in any way.
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December 2023 by rhonda zarr
Got just what I was looking for
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November 2023 by Dan T.
It's funny how you can forget to review the places you frequently visit. Dick's is our go to for my son and I when it comes to his gear for Valley sports. They have a great selection of gear across the board and offer a veterans discount. The one negative. Like any of the larger sporting goods stores... It's sometimes tough to get assistance on the floor when you need it.
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November 2023 by Molly Reyes
It was our first time in the location and we were looking for a section. We asked three employees and they all pointed us to opposite directions. So it was fun walking around in circles Until we found what we were looking for on our own. When you ask somebody a question, they just ask somebody on the walkie that they wear the question, And whoever is on the other line or answers it .... But whoever that person was that they had no idea what they weren't talking about.Once we finally found the section we were trying on some head gear to get the right size & A lot of employees started walking around us, and it kind of made us feel like they thought we were trying to steal something.Very awkward experience but the store itself had a lot of options and was nice.
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November 2023 by Desmond Khounlo
I purchased a Nordic Track Treadmill on Oct 16th with estimated delivery Oct 30th. Delivery cost was 200, and on Oct 31st I contacted customer service, they had no scheduled delivery and they’d get back to me. After contacting customer service yet AGAIN and escalating to speaking with a manager did I find out there was no driver to deliver to my address and they were hoping and dreaming for a driver or that I would just cancel all together. Problem has not been solved and I have not received product that I paid for. Why allow me to purchase shipping for my address if you are unable to execute. At least give me a call and let me know instead of playing the run around and allowing me to call multiple times. You would expect better customer service when spending $1500.I wouldn’t recommend ordering anything that has to do with shipping.
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November 2023 by Jason Clements
Frustrating. I was told they were going to setup a demo elliptical. Went back and told no, we aren't going to set up a demo. Wasting my time.
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October 2023 by Bob M. Hernandez Jr
Great store and I hope it will look nice when finished with the reordering of the store.
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September 2023 by Manda G
Customer service is sub-par. We ordered a $450 blue yeti cooler online and traveled 45minutes to pick it up. It was completely scratched up and no other blue one in stock. They had our email and phone number. Someone should have reached out and told us the product was damaged and asked if another color was sufficient. It's not. My husband wants blue and other stores have blue. The manager had the audacity to say "it's only scratched..." ? After I raised hell, he then offered 15% off. I'm not buying a $375 cooler either that's damaged! No thanks.
